Gilroy Chevrolet

This review is specific to the service department; I can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location. I brough can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location. I brought my truck in for a basic service and oil change. I specifically asked—verbally and clearly—that the tires be rotated including the spare, as one tire had recently been replaced and I wanted to ensure even wear. This was explained directly to the service advisor at the counter. I was later notified that the truck was ready for pickup and was also informed that an additional item needed replacement under warranty. After getting the truck home, I noticed the spare tire looked odd. It was not the original-size spare but was noticeably smaller (by an inch or two) and still mounted on the spare rim. Upon further review, Chevrolet does not recommend using this spare for extended driving, which makes rotating it questionable at best. I also noticed that none of the tires were inflated to Chevrolet’s recommended PSI, even though proper inflation is a standard part of a tire rotation. I called to provide this feedback and to schedule the warranty repair. Since then, I’ve made five phone calls (including to the manager) and sent four texts, with no resolution or appointment for warrenty item. That is an unacceptable lack of follow-up. I had some poor experiences here a year or two ago but was told at that time that management had changed and operations had improved. Unfortunately, that does not appear to be the case. I would recommend going elsewhere for Chevrolet service. I’m very disappointed that basic quality control and simple follow-up—answering calls or returning messages—are still an issue. This is a very low bar for auto service, and it wasn’t met. More

Both Akash and Markeith made the process of buying a new car much easier and faster than previous experiences at other dealerships. car much easier and faster than previous experiences at other dealerships. More

Like the dealership no pressure very helpful and getting thing I need to purchase a vehicle and I would recommend this dealership thing I need to purchase a vehicle and I would recommend this dealership More

Very helpful and very friendly service and I definitely would come back and get my vehicle service there again. would come back and get my vehicle service there again. More

Micah was great. The length of time it took to diagnose and fix the problem is a problem. Labor is an issue everywhere, hopefully better personnel will be in place in The length of time it took to diagnose and fix the problem is a problem. Labor is an issue everywhere, hopefully better personnel will be in place in the future. More

Did not fix my truck and did not give me updates. Had to show up multiple times to get any updates Had to show up multiple times to get any updates More

Served promptly and was told what needed to be done. They gave me a time line and they called and let me know I could come pick up my car in the time line. Very good experience. They gave me a time line and they called and let me know I could come pick up my car in the time line. Very good experience. More

Was met by service advisor before I got out of the car. Promptly took my information and went over the recommended items. Service was completed in just over 1.5 hours. Car preference is good. Promptly took my information and went over the recommended items. Service was completed in just over 1.5 hours. Car preference is good. More

It was a great experience. Really good people. Took care of everything I needed and got me out of there quickly. Really good people. Took care of everything I needed and got me out of there quickly. More

I recently purchased a new car from Gilroy Chevrolet, and it was one of the best car buying experiences I’ve ever had. The process was smooth, transparent, and efficient from start to finish. Kevin, my sa it was one of the best car buying experiences I’ve ever had. The process was smooth, transparent, and efficient from start to finish. Kevin, my salesperson, was friendly, knowledgeable, and made the entire experience stress-free. He took the time to explain all the details, answered every question thoroughly, and made sure I was completely satisfied before finalizing the deal. The entire team at Gilroy Chevy was professional and welcoming. From sales to financing, everyone made me feel valued as a customer. I drove away in my new Corvette feeling confident and thrilled with my purchase. I highly recommend Gilroy Chevrolet and Kevin to anyone looking for an honest and enjoyable car buying experience. More