Girard Ford

Our salesman Art was wonderful. I did not feel pressured into buying a car. Wonderful car buying experience. He and the loan officer made us feel like we were the most important people of the day. into buying a car. Wonderful car buying experience. He and the loan officer made us feel like we were the most important people of the day. More

Everyone at the dealership was friendly and helpful. Worked well to get me approved. Was satisfied and would return to look for another car when necessary. Worked well to get me approved. Was satisfied and would return to look for another car when necessary. More

From day one when I made the first phone call to the dealership. I spoke with Miguel. He the information needed from me. I told him about the vehicle that I was interested in. I was nervous. Because I k dealership. I spoke with Miguel. He the information needed from me. I told him about the vehicle that I was interested in. I was nervous. Because I knew that I had bad credit. He was so soft spoken. It made me relaxed. I then spoke to Rodger Brown. He reassured me that everything would be okay. Which it was. I received a phone call from Rodger about 4 days later. And he told me that everything went well. I went to the dealership, and they had the vehicle waiting. And the papers ready for me to sign. And that was it. Fast, Quick, and Friendly. It was the best experience I've had from a car dealership. I am making sure that I tell my friends and family about the experience that I had at Girard Ford. I can't thank them enough. More

Girard service dept took me in with less than 4 hr notice for the 5,000 mile check-up and multi-point inspection. Print out of services was provided. for the 5,000 mile check-up and multi-point inspection. Print out of services was provided. More

It Was A Pleasure Doing Business There!!! Friendly And Very Helpful Service! They Looked After Every Detail! Yes, I Would Send My Friends There!!! Thanks Guys!!! Very Helpful Service! They Looked After Every Detail! Yes, I Would Send My Friends There!!! Thanks Guys!!! More

Jeff Howard actually took over for another Jeff that has no clue...he was suspose to call my husband with 3 trucks he only was calling with the truck on the lot and still could not tell my husband about a p no clue...he was suspose to call my husband with 3 trucks he only was calling with the truck on the lot and still could not tell my husband about a price and other questions he was looking for answers, Jeff Howard was experienced in selling a truck answering questions my husband had of what we were looking for in our truck purchase, the best deal we could possibly get, and is taking care of the issues that my husband has with the truck. I would recommend Jeff Howard to anyone buying a vehicle new or used from this Dealership, Jeff has a wonderful sense of humor and can make anyone smile. Keith Nye was our finance guy, hopefully took care of a couple of typing issues we noticed, very good at his job and usually does a great job we heard. Next time we are ready for a car we will see Jeff and Keith again. I really would rate our time at Girard Ford exceptional. More

I went to Girard Ford to trade in my car for an all wheel drive vechicle, I got approved for a 2009 Escape and a week later I got a call saying the financing didn't go through. I brought the car back, becaus drive vechicle, I got approved for a 2009 Escape and a week later I got a call saying the financing didn't go through. I brought the car back, because they already had me approved for a set amount they tried to find something else for me. As they were looking for a car for me I shopped at another dealership to see what they could do for me.I was told by my salesman at Girard Ford that "If you don't buy from us we could hold up your financing and you'll be without a car for 2 months".Not wanting to be without a car, I bought from them. I got a phone call a week later from my salesman asking me about a check and saying if they didn't get that check the deal wasn't gonna go through. So my salesman continues to threaten to take the car back from me, He even went as far as saying "don't make me come take the car back from you." I wasn't happy with the way I was treated by my saleman, I must say that Sales Mgr Roger was very nice and was willing to work something out for me. More

Excellent service and follow up. Kieth is very new to this business, but was professional and knowledgeable. We enjoyed working with him. May be because he was new to this business and didn't have the ty this business, but was professional and knowledgeable. We enjoyed working with him. May be because he was new to this business and didn't have the typical "salesman" attitude which normally makes me want to run screaming from a dealership. More

I wanted to trade my gas guzzler in for a more gas friendly vehicle,I picked out a used 2009 ford escape.It was a certified vehicle with 38000 miles on it.I went there on monday may 7 2012,and decided friendly vehicle,I picked out a used 2009 ford escape.It was a certified vehicle with 38000 miles on it.I went there on monday may 7 2012,and decided the escape was what I wanted.They put it on the side and put a sign in it saying sold with my name on it.I could not go back on tuesday the 8th to pick up the vehicle because I had to work a double shift I could have done it wednesday but Keith Nye in finance was off.When I came in on thursday to pick it up,after keith al fisher in sales and my wife and I looked for it for half an hour they told me the vehicle was sent to auction for mechanical reasons.After being lied to I found out the vehicle was sold to someone else the day before.No one had the common courtesy to tell me the truth and offer me another vehicle in its place.We had to walk around the lot for an hour and look for another vehicle,BAD CUSTOMER SERVICE.I was very upset,and was going to go to another dealer,but was already approved for the escape.Both Keith Nye and Al Fisher were very helpful in finding me another vehicle.Keith did a great job of getting me financed ASAP and getting me on my way quickly.This is the second vehicle I bought at girard ford in 7 months and I only deal with Keith Nye for my finance needs he is very professional and helpful. More

I went in for a scheduled oil change. At the same I went in for a scheduled oil change. At the same time my oil was being changed - Jose had service also take care of two recalls that had taken pl I went in for a scheduled oil change. At the same time my oil was being changed - Jose had service also take care of two recalls that had taken place as well on the Ford Focus. I didn't know about these recalls when I went in so was pleasantly surprised to know that they had been taken care of and that I didn't have to go back in or be concerned if I received the recall notice. Jose, was very professional and friendly and I left feeling secure in knowing any issues with my car had been taken care of. Thank you. More