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Hoffman Audi of New London

New London, CT

4.4
460 Reviews

490 Broad St

New London, CT

06320

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Latest Reviews

October 11, 2021

"Dalton was very knowledgeable and professional salesman...."

- Karen123

Dalton was very knowledgeable and professional salesman. Tony G also very professional very fair with trade, overall service impeccable.

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Employees Worked With

Robert Duncan
5.0
Dalton Parrow
5.0
Tony Garofalo
5.0

September 20, 2021

"Horrible service I am in need of help and I continue to..."

- Janey

Horrible service I am in need of help and I continue to get the run-around. They were initially very nice so I went ahead and proceeded to try and purchase. There were delays after delays...then the car finally arrived and it was damaged. The dealer blamed the shipper, and the shipper tried to explain the damage as something simple and easy to fix. I did not accept delivery of the car. It turned out the damage to the car had extensive structural frame damage that would take months and over $10k to fix. Although I would not have to pay for the repair, I realized this was no longer the BRAND NEW car I signed up for. Along with this, during the entire process @hoffmanaudinl was unhelpful, unprofessional, and just flat out rude. They constantly tried to punt me off the shipper, the same shipper that they picked and arranged shipment with and continue to try to bully me ( probably because I am a woman) into taking this damaged vehicle. They even insulted me when I asked for a copy of my vehicle agreememt stating that I must have thrown it away.... when infact they never sent it. They have turned what I expected to be a dream car experience with a luxury dealership into a horrifying nightmare. These series of events have left me without a car for weeks resulting in me having to beg for rides and use Uber.

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Employees Worked With

Robert Duncan
1.0
Dalton Parrow
1.0
Other Employees : Chris Zaino

June 03, 2021

"Called to cancel my extended warranty which I was told I..."

- A6

Called to cancel my extended warranty which I was told I could. Called multiples times and got the run around. Horrible service after the sale.

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Employees Worked With

Robert Duncan
1.0

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