Girard Ford - Service Center

that all dealership is a jog sales doesn't do one thing they say,service cant fix any thing ,iven if you go there to show them the problem ,they make bilive in the respond for to sales doesn't do one thing they say,service cant fix any thing ,iven if you go there to show them the problem ,they make bilive in the respond for to you call they want do it right but they don't ,just one lie after a lie,stay away More

Management faults reporter on Me The manager of the body shop has choosen to personally attack me with faulty information..... Facts are... No i wasn't told 10 people was head of The manager of the body shop has choosen to personally attack me with faulty information..... Facts are... No i wasn't told 10 people was head of me. No i didn't make fault claims they Appraise my vehicle and insure me it would be taken care of quickly. Yes I did ask them to wait 2days while i ask my insurance company about the 500.000 Deductible.... the insurance company said it was ok bc the other person will take claim and I wont have to pay it. 2 days not 2 weeks For the 1st 90days of rental i had a family size vehicle bc that what it needed and pay for the difference while having it..... till my time was up. Mr. Armstrong told me my car would be ready by the end of the week.... 3 weeks later i was still without my car or a car. I ask for my car unpainted and was told NO. Then i get this response bc I left a review. Yes i am apart of USAA insurance with my family...... I didn't ask for much I just wanted some support from Girard Ford. I did not want anyone to be put off I wanted to be treated with care for my family. More

Body Shop Still waiting for my car from the bodyshop have been told that the lack of getting my car back was my fault, which was bs! Then the weather! Then they Still waiting for my car from the bodyshop have been told that the lack of getting my car back was my fault, which was bs! Then the weather! Then they have techs called out! And the date for my car coming back to me keeps getting longer!!! I didnt ask for someone to hit my car and I wish I had NOT let my insurance company tell me this dealship will take good car of me!!!! Never have felt so helpless in my life!!!! More

Mike Riley broken promises sell u a car an then sell it to someone else for more money Michael Riley an there finance manager are the worst broken promises sell u a car an then sell it to someone else for more money Michael Riley an there finance manager are the worst More

Horrible and unprofessional sales and service I bought a car that had numerous issues including engine problems along with needing breaks and tires and was told by service that everything was norm I bought a car that had numerous issues including engine problems along with needing breaks and tires and was told by service that everything was normal and breaks and tires were not going to be replaced after we received an inspection stating otherwise so we went to dealer to try to have these things done and the service manager looked at it and stated it didn't need these repairs and the engine was fine and was disrespectful while stating these facts. We paid 15,900 for this vehicle which 4 days after we purchased ended up at a Subaru Dealership to get checked for engine knock and loud sounding start and found out after an oil consumption test that the lower end of engine was toast and needed to be replaced. We tried serveral times to have Girard Ford acknowledge these problems and they refused to admit or solve or fix any of these problems. Thankfully we were still under Subaru Warranty and got engine replaced by the Subaru Dealership and as of right now we need new tires and brakes and we've only driven 7,000 miles. Utterly dissatisfied with this dealership and I would never recommend them to anyone unless they wanted to get screwed!!! More

I switched to Girard Ford even though I bought my car from another dealer with which I had numerous issues regarding service, lack of friendliness and charges. That dealer was too impersonal and not conc from another dealer with which I had numerous issues regarding service, lack of friendliness and charges. That dealer was too impersonal and not concerned with my particular issues and problems they caused. The phone at Girard was answered directly by service-and not by an automated phone system. It turned out to be Jose Arriaga who, on the phone, told me which service appointments were the most important ones for my car. He quickly made an appointment and I had the service done more quickly than I had been used to and the staff from Jorge to the cashier were especially warm and friendly. I had had an issue with an unusual warning light coming on. They found nothing in the computer but told me to just bring it in whenever the light came on again even without an appointment unlike the previous dealer. The light came on again during a 4 hour trip and I later brought the car in at my convenience and a mechanic IMMEDIATELY checked the computer for codes but found none. Making an extra effort to troubleshoot he tried an additional computer and found the problem which was the subject of a Ford Technical Service bulletin, not a safety issue but covered by Ford. I made an appointment to bring the car in soon after and the car was fixed quickly with a software upgrade which no one had seen before. At my previous dealer, I would have had to leave the car all day. I met one of the owners in the customer waiting area who was also very friendly and helpful. Although I have to travel further to get to Girard, total time spent is less and I leave with a smile on my face. More

I went to Girard Ford to have my 2008 Focus serviced before taking a trip to Ohio. After the service, on the way home, the car stalled. I called the Service department and asked for their help. A tow before taking a trip to Ohio. After the service, on the way home, the car stalled. I called the Service department and asked for their help. A tow truck was immediately sent out to fetch me and take me back to the dealership. Jose Arriaga, the Service consultant, acquired a rental car for me to use until my Focus was fully repaired. I am completely satisfied with the professional and genreous service afforded to me in this unfortunate circumstance. We all make mistakes, but Girard Ford Dealership dealt with their mistake and met more than my expectations. I am very pleased and happy to have done business with them and would happily refer my friends to them. Charles E. Schleich, D. Min. More

The service department did a good job to get me back on the road. The service and sales people were very friendly. They both made my wait best as possible. Thanks the road. The service and sales people were very friendly. They both made my wait best as possible. Thanks More

My Focus 04 developed a vibration and was noisy, and so I contactd Girard Ford, Norwich, CT to arrange for service. I was asked to drop off the car the day before service so the problem could be addressed f contactd Girard Ford, Norwich, CT to arrange for service. I was asked to drop off the car the day before service so the problem could be addressed first thing in the morning. I dropped the car off at 3:00 p.m. on Dec. 13 with the expectation that service would begin when the dealership opened the next morning. About 11:30 a.m. on Dec. 14, I called to see how things were going. I got a very evasive response to the effect that they had determined that the vehicle vibrated when the engine was started. I pointed out that I already knew that since this was the reason I had brought it in for service. I pressed for information as to whether they had identified the cause of the problem. After much hemming and hawing, the service person admitted that they had not yet started the service and did not have an answer to my question. I then asked if they could tell me when service would begin. The answer was sometime after lunch. We closed the conversation at this point, with me not being satisfied. About 1:30 p.m. on Dec. 14 I again called Girard Ford and spoke to the service manager. I explained by dissatisfaction. To this he replied that my experience was not acceptable and that he personally would get on the problem. Late that afternoon I heard back from the service department to the effect that they had determined that the vibration was caused by a failed motor mount. I asked if the problem had been repaired and was informed that it had not. I was told that they could not get to it until the next morning, Saturday, Dec. 15. In the end, it was just before noon that day that the vehicle was ready to pick up. My dissatisfaction is not with the repair but with the off-handed manner in which I was treated. The service staff did not have the courtesy to call me to let me know that there would be a delay in providing the service, and when I called the dealership I found the staff to be evasive and not forthcoming in answering my questions. I felt as if they were treating me not with respect but lik a not very bright five-year old. The unexpected delay caused my wife and me considerable inconvenience. We are elderly and have only the one car. We had to hastily rearrange rides to and from the dealership from friends, inconveniencing them as well. As a whole, this was not a satisfactory experience. More

Great front line customer service. Repair for oil leak was completed, but I still have indications of burning oil when the car is running. May take car back of it does not stop. Repair for wiring and spar was completed, but I still have indications of burning oil when the car is running. May take car back of it does not stop. Repair for wiring and spark plugs was completed, but wires used were defective. Dealership did a great job taking the car back in and fixing it on the spot. More