Girard Ford - Service Center

I was able to get service within a few hours for a reported rear right wobble observed by someone driving behind the truck. All wheels were re-balanced--no major problems were found. Also oil change reported rear right wobble observed by someone driving behind the truck. All wheels were re-balanced--no major problems were found. Also oil change was done and 5,000 mile multi-point inspection completed. More

Have had 5 oil changes so far at Girard. I can only assume that the oil and filter are properly changed. The info center oil reminder has NEVER been re-set after an oil change without my directing a te assume that the oil and filter are properly changed. The info center oil reminder has NEVER been re-set after an oil change without my directing a technician to do so. This is in spite of my filling out several surveys stating this neglect on their part. You have to wonder if anyone in management ever reads these things. Also, early on after my original purchase of a new vehicle from Girard, I had a problem with the seat belt chime NOT going on. After inspection by a technician, I was told there was nothing wrong. I read the owner's manual myself to confirm a problem existed. I took the car to a different Ford dealer where it was promptly fixed. More

I came in Friday for my first service on my new Ford Focus. Jennifer was very helpful. When I returned home I noticed that the service department had forgotten to rotate my tires. I called Jennifer and Focus. Jennifer was very helpful. When I returned home I noticed that the service department had forgotten to rotate my tires. I called Jennifer and she got me an appointment for the first thing Saturday Morning. I got my tires rotated promptly. While I was there I informed them that I had purchased a new cell phone and two sells people Keith and Peter helped me get my phone hooked up with sync. Thank-you for your help and service More

Girard service dept took me in with less than 4 hr notice for the 5,000 mile check-up and multi-point inspection. Print out of services was provided. for the 5,000 mile check-up and multi-point inspection. Print out of services was provided. More

I went in for a scheduled oil change. At the same I went in for a scheduled oil change. At the same time my oil was being changed - Jose had service also take care of two recalls that had taken pl I went in for a scheduled oil change. At the same time my oil was being changed - Jose had service also take care of two recalls that had taken place as well on the Ford Focus. I didn't know about these recalls when I went in so was pleasantly surprised to know that they had been taken care of and that I didn't have to go back in or be concerned if I received the recall notice. Jose, was very professional and friendly and I left feeling secure in knowing any issues with my car had been taken care of. Thank you. More

I had a geeat experiance, from scheduleing the appointment online, to the friendly greeting as I entered, to the relitively short time for servicing, and the service managers giving me the options appointment online, to the friendly greeting as I entered, to the relitively short time for servicing, and the service managers giving me the options for some additional items that needed attention while giving me maximum discounts available to me. More

Brought my Acura Mdx in after Allstate recommended them due to a tailgate accident.Explained all problems with my car.After 11 days picked my car up was told everything was fixed.On the way home realized t due to a tailgate accident.Explained all problems with my car.After 11 days picked my car up was told everything was fixed.On the way home realized there was still scraping in the back of my car and when I got home realized there was a drip on my tailgate.I made an appt. to take my car back in.They fixed the drip but informed me I needed all shocks and brakes done on my car.This scraping noise was not happening before I got rear-ended so I knew it had to do with the accident and I just had my brakes checked a few weeks ago and did not need brakes so decided to take my car to Acura.They ripped my car apart and found I did not need brakes or shocks.It was the rear brake shield rubbing against the rotor.So I was stuck with the $109 diagnostic fee.Ford said they talked to Allstate and they would not pay because they feel it was not part of the accident.If Ford would have found the problem in the fist place they would have realized it was part of the accident.As for the brakes and shocks..not quite sure why they told me they were needed.I have contacted Allstate and they told me to fax the invoice to them and they would take care of it.Still waiting for a response.Definitely would not recommend this service shop to anybody! More

Went in for routine service that was done both expediently and professionally. A secondary problem was diagnosed that revealed my passenger side mirror needed replaced which again was done quickly expediently and professionally. A secondary problem was diagnosed that revealed my passenger side mirror needed replaced which again was done quickly with perfect mechanical functioning after completion. This staff maintains a high degree of friendly service while accomplishing required service needs. I go to Girard to get my service needs done because they do the best work with professional Ford trained people that did it right the first time. This visit was a classic example of getting first rate service in a short wait period. I will contine to go to Girard for my service needs because I know they do it right the first time. More

After an oil change, I ALWAYS have to request for a service person to reset the message center oil reminder. This should be automatic. It should be part of an automatic check off list that includes top service person to reset the message center oil reminder. This should be automatic. It should be part of an automatic check off list that includes topping off fluids and checking the battery.It is inexcusable to miss resetting this EVERY time I have had an oil change at Girard. More

My son bought his first truck from Girard Ford in Norwich in February 2012. I would not recommend this dealership to anyone. I have been buying cars from over 30 years and have never seen an operation like t in February 2012. I would not recommend this dealership to anyone. I have been buying cars from over 30 years and have never seen an operation like this one. It was a bullying session from the moment we entered the door. George was determined to sell him a truck they just got. I must admit it was beautiful but the strong arm approach is too much. I wish I had brought a man along to handle the bullying. After waiting 3 and a half hours for our 4:15 appointment to complete the paper work for financing one night and then another 1 and a half five days later to get the license plate he finally got the truck. He has had the truck about 2 and a half weeks and it has been in for service twice. Once at their shop and another time to fix the problem they caused while repairing the door and will not accept responsibility for. The service department tried to fix a problem with the door because the bell went off every time you opened the door, key or not. There was paper work in the glove box from the previous owner with the same problem. They stopped the bell permanently accusing the past owner of doing something to the ignition. It took three days to get the job done and when I asked why, they once again accused someone else, my son of not listening to them telling him it would take that long to get the part needed. That is not true but the lies just keep coming. On the way home we noticed the heater didn’t work. We took the truck to a local garage because the distance to Girard is over 35 minutes away. They forgot to reconnect the heater fan. When I called to let them know they were angry that I brought it to someone else and refused to take responsibility for anything. The air filter was filthy and the windshield wipers were broken so we had to pay to have them replaced even though wipers are considered a safety feature and suppose to be in good working order according to DMV. Both Scott and Josh in the service department were condescending when talking to me on both occasions like I have no business asking questions. Apparently bullying is a practice throughout the building. I would not advice anyone to subject themselves to this kind of treatment. More