Last week I decided to drive onto the lot of Girard Toyota in New London,CT. That was something I had vowed NOT to do after a particularly bad experience over 20 years ago. However, it was Sunday, and I thought they would be closed and all I wanted to do was to physically SEE the car my research had led me to believe was the car I wanted, a Toyota Camry Hybrid.
Much to my surprise, they WERE open. I anticipated being "descended" on the minute my car touched their lot but I wasn't ...I found the model I wanted to see, and checked it out.. again, no one bothered me...hmmm.. deciding I could always test drive the car there and buy it elsewhere, I ventured into the showroom where I was greeted by a smiling salesperson, Luckson Francois. He answered all my questions and took me for a test drive. The car was exactly what I wanted and we began negotiating the price. I fully expected the big "sales pressure" pitch when the Sales Manager, Christian was brought into the negotiations. I was just waiting for the " this deal is only good for today" pitch. But it never came. Instead, Christian told me what he could offer me for my car and what he could sell the new car for, and what financing he could offer. The deal seemed too good to be true.. But wasn't that what they were supposed to make it sound like?? Without even pressuring me for a deposit, I left the dealership with the information in hand. I brought the offer to a friend of mine who is a dealer for a different brand, and had him review the offer. Even he couldn't find any flaws in their offer. I returned the following day and after a bit more of friendly haggling, sealed the deal.
Two days later, I had my new car for a great price. Luckson and Christian had arranged the financing as promised. On the day of the closing, I was prepared for all the "dealer add ons" that would inflate the price--but they never came. Luckson and Cristian even arranged to have some after market equipment I had installed on my old car, removed and Luckson personally delivered it to my home two days later. That is what I call personal service!!!
We left the dealership converts. From start to finish, the whole process went smoothly and with absolutely no pressure. They simply delivered what I wanted and only what I wanted for the price they promised and with no pressure at any time. What a refreshing change!!!! We even received two follow up phone calls from others at the dealership to insure we were satisfied-we were.