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Glacier Valley Ford

Baraboo, WI

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55 Reviews

1243 South Blvd

Baraboo, WI

53913

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55 Reviews of Glacier Valley Ford

May 23, 2021

Made a purchase from out of state. 2 hour drive for me. They worked with me to over the phone to get the details of the deal done. This was invaluable as I did not want to drive 2 hours just to be surprise More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
April 05, 2021

This dealership is top-notch. I worked with Dominick (salesman) and Joe (sales manager). These guys made the process easy. I would recommend this dealership to anyone. They stayed open late just to make More

by Grayson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick and Joe
November 05, 2020

They "undercoated" our F150 and didn't even spray the frame. They offered to fix it but I already had it re-undercoated elsewhere. They refunded me half of the service fee. More

by Brad G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul, Mike
Nov 10, 2020 -

Glacier Valley Ford responded

Brad, thank you for the opportunity to discuss this matter with your wife on November 9. As we discussed with her, our representative from the manufacturer said the warranty is valid, as spraying the frame is not necessary. We showed our representative the photos you sent us, and the Auto Armor representatives who trained our employees ensured that the warranty is valid. Additionally, we offered to come get the vehicle to touch it up and do the frame to your liking, but the vehicle was already being done elsewhere. We have reviewed our process with our Auto Armor representative to ensure that we are indeed doing the applications correctly, and we have initiated a quality control process. I hope you are satisfied with the arrangement we discussed with your wife, and please remember that the warranty against corrosion is, indeed, in place

October 26, 2020

Great customer service. Kind, polite, knowledgeable and responsive staff. Matt and Mike work very hard for the customer to make sure everything is right. Highly recommended for your next purchase or servic More

by Chris1033
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hoppe, Mike Hoppe
July 05, 2020

Service and Sales Professionals Moved to Baraboo about 7 years ago. GVF serviced my '06 F-150. When my daughter's family was visiting, the vehicle used to tow their travel trailer More

by hpeck508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hoppe, Laurie, and Mike
June 09, 2020

Second vehicle purchase with Glacier Valley Ford. Once again, Matt and Laurie provided excellent customer service. In view of all of the restrictions placed upon everyone due to the Covid Virus, the s More

by tagtracks / Thomas Grams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hoppe in sales, Laurie in finance department, Mike in front office
April 13, 2020

Glacier Valley Ford Took the time to find the truck I was looking for. Priced lower than other dealers. Excellent customer service, provided financing help, explaining th More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt and Laurie
March 21, 2020

Easy purchase Found the only vehicle within 150 miles here, and they made the purchase as easy as it could get. Excellent customer care, explained all the features More

by Hawkeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Laurie
October 26, 2019

Over charging for simple work. I recently took my 2013 F150 there because the check-engine light was on. They charged me over $100.00 to tell me that it was a sensor problem and wa More

by Merrimac53561
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont know
October 18, 2019

Great service and parts dept. Matt Hoppe helped us find and buy a 2015 Escape Turbo SUV that has been trouble free.Helped save us some money too. Scott in service and John in part More

by FORDMANTED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MATT-SALES,SCOTT,-SERVICE,JOHN-PARTS
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