Gladstone Dodge Chrysler Jeep Ram

They may try to sell you service you don't need When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to be upsold. What I wasn't expecting was to be told I needed a part I didn't need. ($400 quote). I got a second opinion and checked it out myself and the part they recommended was fine. More

Service after sale HORRIBLE purchased a 2016 Durango from them the end of February and still waiting (a month and a half later) for the floor mats they promised me when I purchas purchased a 2016 Durango from them the end of February and still waiting (a month and a half later) for the floor mats they promised me when I purchased. Don't expect service after they have you on the hook. Very disappointed. More

Extremely Satisfied Customers! Our experience with Gladstone Dodge was very pleasant and hassle free! Both Morgan and Adam went out of their way to make sure that our buying experi Our experience with Gladstone Dodge was very pleasant and hassle free! Both Morgan and Adam went out of their way to make sure that our buying experience was a pleasant one. We left with the Jeep Wrangler that we knew we wanted and couldn't be happier with the whole buying experience. We will recommend Gladstone Dodge and Adam and Morgan to anyone looking to purchase a new vehicle! M&BW More

The Day was Saved!! I didn't drive home with the truck I had planned to purchase, but I came home with the same thing in a different color. I actually like this color aft I didn't drive home with the truck I had planned to purchase, but I came home with the same thing in a different color. I actually like this color after driving the vehicle for a couple of weeks. When we got to the dealership, the vehicle we had planned to buy had been sold but not taken off the system. Our sales person had another and came home with a truck. More

Horrible.. You have been warned. Began on phone to purchase new car. Warm and friendly sales person had a car in mind. Traveled to dealership (3 hours) and car was not available. He d Began on phone to purchase new car. Warm and friendly sales person had a car in mind. Traveled to dealership (3 hours) and car was not available. He did have another car in mind so I purchased that. Said it would be in in 5 days. Waited a week no call. I called and no sales person or manager would answer the phone. Left message for sales person and manager in the morning and no one called back that day. Got a call next day and assured me vehicle was ready including additional equipment ordered. Traveled to dealership again and found vehicle not ready. Needed to order part. Week later traveled to dealership again and part did not work. (Programming problem.) Was told by tech that fix was ready and to make appointment. Made appointment for re program and was called the night before by A.J. that I did not have an appointment. Told him who gave me appointment and he told me that he would call me next day at 9:30 am. Never called. I called and asked for A.J. and he hung up on me. General Manager called and he told me programming wasn't ready. I told him I talked to the tech and he told me it was. General Manager was trying to make an excuse and did not know I had talked to the tech. Can't understand how this dealership stays in business. More

Customer for life I was helped by Victor Arnone. He exceeded my expectations with his great service and care. Vic cares about what's best for the customer, not just t I was helped by Victor Arnone. He exceeded my expectations with his great service and care. Vic cares about what's best for the customer, not just the sale. He was patient, kind and fun to work with. For once during my. At search I felt as though someone was on my side and genuinely there looking out for my best interest. Vic understands the heart of customer service. His laid back approach was welcome after being pressured by many other dealers. I recomend him for anyone ad will continue to spread the word to friend and family. More

They do NOTHING right I took my well taken care of 1999 Dodge Intrepid in for a complete check up and a few minor fixes before giving the car to my daughter for college and I took my well taken care of 1999 Dodge Intrepid in for a complete check up and a few minor fixes before giving the car to my daughter for college and this is how it went. Asked if courtesy car was available, they said no problem. When I got there they charged me $150 to RENT a POC Chrysler 200...courtesy vehicle isn't a rental vehicle, strike 1. Had the replace a bad door lock selenium and they broke my door trim but said nothing, I found out later, strike 2. They were to change oil and top off fluids...didn't top off ANY, strike 3. Lastly, I find out last wek (a couple months after this service) that the brake system has "multiple old leaks" and I am now having that repaired, strike 4? They're lucky they aren't in baseball...nothing positive to say about these people. They're the stereotypical bad dealership and worse yet, they knew I was referred to them by a friend of the owner. Time to trade for a Ford. More

Mechanics don't know what they are doing My truck was there for two weeks due to AC not working. Picked it up and less than 12 hours later wasn't working again. Management would not call me b My truck was there for two weeks due to AC not working. Picked it up and less than 12 hours later wasn't working again. Management would not call me back. I had more issues after they worked on it. I went to Excelsior Springs Dodge and they fixed problem within 24 hours. More

Long Distance Sale I purchased a new 2016 Dodge Ram Tradesman from Gladstone Dodge. I live 77 miles away from the dealership in Lafayette County, but made the trip anyw I purchased a new 2016 Dodge Ram Tradesman from Gladstone Dodge. I live 77 miles away from the dealership in Lafayette County, but made the trip anyway after I talked to Shawn Siegel. I was told that if I made the trip, he would do everything to make my experience a good one. He DID. I left with the new truck and felt that I was treated like I was the only customer that mattered at the time. No high pressure or promises that they would not keep. I will gladly drive the distance again and deal with Shawn when I need another new car or truck. More

Out of town purchase I purchased a new 2016 jeep unlimited sport. I live out of town and contacted Shawn Siegel and had a trouble free experience. I was originally coming I purchased a new 2016 jeep unlimited sport. I live out of town and contacted Shawn Siegel and had a trouble free experience. I was originally coming in to town on a Saturday but came in on Friday. I contacted Shawn not knowing it was his day off, he came in anyway and was helping in any way he could. Gladstone Jeep needs to recognize his dedication. Thank you. More