Gladstone Dodge Chrysler Jeep Ram

Used Car Purchase From xxxx! I have been in the market for a Jeep Grand Cherokee for about 6 months now, and finally found one that really stuck out to me at the Gladstone dealers I have been in the market for a Jeep Grand Cherokee for about 6 months now, and finally found one that really stuck out to me at the Gladstone dealership. Everything seemed to be going great and I decided to make the purchase. While test driving and looking the vehicle over however I made sure to ask a lot of questions because I wanted to make sure that I was making a smart purchase. One of my questions concerned the warranty. The gentleman Gilbert Lupercio assured me that I would be receiving a 3 year and 36,000 mile bumper to bumper warranty. Since I was purchasing a used vehicle with just over 37,000 miles on it I wanted to clarify what he was telling me because I assumed that this warranty had already expired. No he told me, I would be receiving 3 years and 36,000 additional miles from the day that I purchased the vehicle. My boyfriend then double checked what he had just heard and we received the same exact answer. At this point I knew that there was no way I could turn down this vehicle, because a warranty like that was a fabulous addition to everything else that I was receiving and we got started signing the paperwork. We ended up getting almost all of the paperwork completed, I had even written the check, when the gentleman that deals with payment and warranties asked us if we wanted to add any bumper to bumper coverage to our vehicle for $125 a month. My boyfriend and I both looked at each other a little confused and I explained to the gentleman that that wouldn't be necessary because we were already getting the additional 3 years and 36,000 miles. He then told us that that was not in fact true and was curious why we would think this. We explained, and he ended up calling Gilbert in the back room to see if in fact this is what he had told us. So we asked Gilbert and in front of this other gentleman he again told us exactly what he had told us when we were looking at the car. The other gentleman then corrected him, and Gilbert attempted to say that he had just misspoken and that he had corrected himself when he was first working with us...a blatant lie, which we proceeded to call him out on. Needless to say we were incredibly upset and disappointed that this vehicle had been falsely advertised to us, and after much discussion, another gentleman named Gerald Bentley was brought in in an attempt to resolve the issue. He ended up offering me a master shield protection that protects the paint and seats and a detail that I would be able to come in once a year for, for as long as I own the vehicle. So while this was no bumper to bumper warranty I accepted that he was making an attempt to resolve the issue. He told me that I could bring the car in the following week and they would do that as well as get me the spare key that I had been promised. So I made arrangements to drop my jeep off for an entire day because I work across town and couldn't get it there in the middle of the day. Then I thought all of the drama of the evening had been resolved until I got into my vehicle for the first time, turned it on to find that the gas light was on, even though Gilbert had promised that they had filled up the tank for me. So at 8oclock at night after spending several hours already at the dealership, I had to take one of the salesmen over to the gas station to get my car filled up. The next week then I dropped my car off for the day that I had scheduled, and when I arrived back to pick it up I instantly noticed that the back windows were still very dirty due to my dog riding in the car over the weekend...so much for that great detail that I was promised. At this point I decided to just ignore it, because I was honestly just sick of dealing with the incompetence within this dealership and I drove home. Well my car is a push to start so you just need to have the key inside for it to start up, and since I had both the original key and the spare with me, it started up no problem. Well the same can't be said for the following day when I removed the keys from one another, left one in the house and went to leave for work. I'm sure you can guess what happened next....the key didn't work...so not only had they half xxxxx cleaning out my car, they had failed to make me a usable spare key, which I must now drive all the way back to the dealership, leave my car for another whole day just so that the problem can be resolved. Honestly, one of these problems I might have been able to forgive, but the fact that pretty much every department has proven that they are clearly not capable or knowledgeable individuals leads me to NEVER recommend this place to anyone EVER! If I could go back I would have stayed far away from this place, and I suggest others do in the future!!! More

Won't honor recall notice They won't honor your recall - don't go here, don't buy jeep. Our 2005 Liberty rear control arm rusted and broke while our daughter was driving the v They won't honor your recall - don't go here, don't buy jeep. Our 2005 Liberty rear control arm rusted and broke while our daughter was driving the vehicle. Covered under Recall L27, but this dealer will not honor it, and want's over $200 to fix it! More

Watch out for Finance Managers Bought a new Cherokee a few months ago. Salesman was great, but watch out for the Finance Managers. They are shady. Get everything in writing from the Bought a new Cherokee a few months ago. Salesman was great, but watch out for the Finance Managers. They are shady. Get everything in writing from them (you'll thank me later). Basically I was lied to by the Finance Manager that helped me & by the time I found out, it was too late to do anything (had to do with a Service agreement). Dealership did nothing to fix the situation. And forget about trying their service dept unless you don't mind waiting weeks for work to be done (or 3-4 hrs just for an oil change) More

watch for hidden cost, and forget you after purchase I have bought three new vehicles, I am livid over agent fees, which by law they can charge the cap of $199.99. After the sale the sale the honeymoon i I have bought three new vehicles, I am livid over agent fees, which by law they can charge the cap of $199.99. After the sale the sale the honeymoon is over. I was the fool and did not catch the agent fee until I went to register my vehicle. Quick throw out the paperwork. I as previously stated did not catch this. I want to cancel maintenance plan, just don't trust this either. I will not return to this dealership, and to think after three new vehicles from them. This is the end. Adam was good at what he does, do not get me wrong, he did me right, it was the next step, I won't forgive. More

TRUCK GUYS READ HERE I bought my truck here March 1st this year. Its already been back to the dealership five times. The last time I went to pick it up (after they said it I bought my truck here March 1st this year. Its already been back to the dealership five times. The last time I went to pick it up (after they said it was done) I got in the truck and noticed the check engine light was on. I go back inside and told them it had a CEL. A guy from the service department comes out (not a technician) and clears the code. I get half way home and the light re-appeared. I've told them I am sick of driving back and fourth to their dealership. There is no way they properly "inspected" this thing before I bought it. Which they later admitted the "new" guy checked it over. I figured. NEVER take a diesel truck to these guys for service or buy one here. I have called at least twice a week for the past 3 weeks asking about the code my truck is throwing and they cant give me a straight answer other than "Oh can you read me that code again?" "I'm still working on it." I am a mechanic by trade and just like the old saying goes "If you want it done right, then do it yourself" Never buy a diesel truck from these guys. Their skills are incompetent as far as diesel pickups go. They even admitted that to me. Another excuse they gave me for always having to bring it back and never getting it right the first time is they don't have enough diesel trained technicians. Truck was sold to me having previously a power programmer which actually voids factory warranty and they didn't disclose that prior to sale. I had to find that out myself. They replaced the computer free of charge. That's how I feel about this juke joint. They tell you everything you want to hear to make the sale then once that sale is made they don't seem to give a sh*t about the problems your having. Cant wait to see what BS excuses they write to this review. More

These people are top notch I dealt with Tony Chambers-Sales, AJ-, A finance mgr and Brent-Parts Mgr. I got there in the late afternoon and we closed the deal that evening. Tony I dealt with Tony Chambers-Sales, AJ-, A finance mgr and Brent-Parts Mgr. I got there in the late afternoon and we closed the deal that evening. Tony stayed past closing time for me. Went back for one minor issue that was solved to my satisfaction. If you're buying a car from this dealer see Tony and he will take care of you. Very straight forward. No bull. Good place. Go there. More

the best There not like Lee Summit dodge or south town dodge great people to work with don't lie easy to work with and they call you back don't even waste your There not like Lee Summit dodge or south town dodge great people to work with don't lie easy to work with and they call you back don't even waste your time with those other two. More

Shawn Siegel - OUTSTANDING! Shawn was awesome! We did most of our initial consulting via email, I live in St. Joseph and didn't want to make the 1 hour drive just to waste my t Shawn was awesome! We did most of our initial consulting via email, I live in St. Joseph and didn't want to make the 1 hour drive just to waste my time. He was straightforward, honest, efficient and personable. He was able to get me into the car I wanted, at a price I could afford, with the very least hassle possible. I have to say it was the most pleasant car buying experience that I have ever had! Definitely worth the drive! I will recommend Gladstone Dodge to anyone who asks and probably some that don't! More

worst ever If i could give them 0 stars i would .after you agree to buy they lose all care about you and lie every chance they get you get the true slime ball us If i could give them 0 stars i would .after you agree to buy they lose all care about you and lie every chance they get you get the true slime ball used car sales feel More

Jake Clark-Best Car Sales Experience Thus Far (2014 Jeep) The amount of effort and hard work Jake Clark put into the 2014 Jeep Patriot Latitude purchase I made was what made me sign the deal in the end. I cou The amount of effort and hard work Jake Clark put into the 2014 Jeep Patriot Latitude purchase I made was what made me sign the deal in the end. I could not have designed a more personally invested sales professional if I had tried but thankfully, Jake was everything I needed to guide my choice and more. Although the negotiations with Jake's supervisor got rough, Jake went MORE THAN above and beyond his role to ensure that I was satisfied with my purchase in a reasonable price point for a recent college graduate. How do I rate this experience with Jake? I can only recommend anyone and everyone go to him for their buying needs....he is so far from your typical pushy/overbearing salesman that it made buying my Patriot almost a walk in the park (more like drive in the park-literally). Not many people run into someone like him on a sales lot asking for directions to the used car section and end up buying a more budget-friendly/newer vehicle because he believed it was the BEST deal he could provide. Without a doubt, I will refer everyone I know to Gladstone Auto as long as they see Jake C More