Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gladstone Dodge Chrysler Jeep Ram
Gladstone, MO
258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 258 reviews
October 02, 2014
See Jake Clark - 2014 Jeep Cherokee Initial Purchase Thanks Jake. You handled our vehicle search and purchase the way we like. Patient and no pressure. It didn't bother you a bit that we test drove so Thanks Jake. You handled our vehicle search and purchase the way we like. Patient and no pressure. It didn't bother you a bit that we test drove so many vehicles, some more than once. You even allowed us to evaluate one over the weekend, which by the way, sealed the deal. It was a rather long wait getting to the paperwork but in all fairness it was an extremely busy day for the dealership (viewing that as a good sign I hope) so I don't know what you could have done. We'll be back to see you and we'll also direct our friends your way. --------- This is my initial review of the purchase. I will also review the final purchase when the last few items are delivered - hitch installation, window tinting, & rust protection. That review will go to AJ Wasman and the Service area. More
by GregSchmidt
Employees Worked With
Russell Bell, Jake Clark
September 09, 2014
service is the worst, dont go there went and sat there two hours and went in office to check and my truck hadn't even been in yet, they said sorry and it was a paper mix up, I said give went and sat there two hours and went in office to check and my truck hadn't even been in yet, they said sorry and it was a paper mix up, I said give me my keys and drove 35 miles home, they admit it was their mistake but I am suppose to sit there for 3 hours I guess for nan oiul change. don't go there More
by fastasme
Employees Worked With
Mike Hawes, Dave Nichols, Tom Sobbe, Jake Gardner, Jason Brewer, Wes Kephart
September 02, 2014
2014 Jeep Compass I had a terrible buying experience believe all they care about is the sale once that is complete they are done too. Have been trying to get my steeri I had a terrible buying experience believe all they care about is the sale once that is complete they are done too. Have been trying to get my steering wheel looked at it appears thate color or something is fading off pictures were taken when I took it in for the first oil change then was advised a month ago that pictures would not work I would need to bring it back so their service manager could look at personally as of today 30 days later no call not contact. I am now taking my Jeep to Lees Summit Jeep they are friendly, and actually concerned about their customers even after the sale. Do not I repeat do not go to Gladstone Dodge. More
by denismall
Employees Worked With
Gerald Bentley
August 16, 2014
Do Not Expect a Timely Oil Change On three separate occasions I have spent over three hours waiting for an oil change for my Jeep. This location does not take appointments. I notified On three separate occasions I have spent over three hours waiting for an oil change for my Jeep. This location does not take appointments. I notified the manager of this and he said I would have much better luck if I came in on a weekday. I like most people work.... But it I did the last time.... It was three hours which was down from the four I was spending on Saturdays. This week I went by it was going to be two hours before they could get my car on the rack. I do not know whether it is mis mana gent..... Lack of staff.... My time is too valuable to spend three to four hours getting an oil change. I am taking my business to a local auto service that will take appointments. More
by Ruthie b
Employees Worked With
Russell Bell
July 28, 2014
Above and Beyond Experience! Scott Grogg is one down-to-earth salesman. He actually hears the customer and their needs, and places them above his own interests. Because of his w Scott Grogg is one down-to-earth salesman. He actually hears the customer and their needs, and places them above his own interests. Because of his willing ability to go above and beyond, my husband and I drove away in a brand new Town and Country van. Scott Grogg earned another customer and a loyal client to Gladstone Dodge. Thank you, Scott!! More
by Liz Goddard
Employees Worked With
Scott Grogg
July 27, 2014
A buyers trust Mike Smith was a pleasure to work with. A true gentleman, professional and very welcoming. Working with Mike was the easiest process I've ever gone t Mike Smith was a pleasure to work with. A true gentleman, professional and very welcoming. Working with Mike was the easiest process I've ever gone thru in buying a car. Mike earned my business and my trust. I plan on visiting Mike again when it's time for a new car. Thank you for everything and I love the Dodge Charger More
by Emery F
Employees Worked With
Mike Smith, Mike Smith
July 07, 2014
Completely Satisfied An excellent purchase experience through Jake on the purchase of our new Durango. We had a couple snags getting some accessories put on the vehicle b An excellent purchase experience through Jake on the purchase of our new Durango. We had a couple snags getting some accessories put on the vehicle because Dodge hasn't supplied the parts yet, (not the dealers fault) and Jake has bent over backwards from the sales side, as has AJ from the service side to get the problems corrected. The sale/financing/delivery went flawlessly and I would definitely recommend Jake and this dealership to buy your new car. More
by kcwise1
Employees Worked With
Troy Pratt, John Thompson, AJ Wasmer, Jake Clark
June 30, 2014
Great Customer Service We would recommend friends, family, strangers to come and purchase a vehicle from Gladstone Dodge we have purchase two vehicles from Tony B. He rock We would recommend friends, family, strangers to come and purchase a vehicle from Gladstone Dodge we have purchase two vehicles from Tony B. He rocks!!!! Also our finance Guy was great too!!!!! More
by shawnt36
Employees Worked With
Tony Battaglia
June 27, 2014
Nice start This was my first time working with a dealership. You folks bent over backwards to help us out. I will definitely recommend you to others and will This was my first time working with a dealership. You folks bent over backwards to help us out. I will definitely recommend you to others and will most likely use you again in the future. I thank you for all your help and time. More
by NLR2
Employees Worked With
Gerald Bentley, Adam Cash
May 13, 2014
Bad Experince On April 24, 2014 we went to Gladstone Dodge to buy a new car. All was good until time to get car. Car was delivered to Susan Hale by the detailer who On April 24, 2014 we went to Gladstone Dodge to buy a new car. All was good until time to get car. Car was delivered to Susan Hale by the detailer who handed to keys to her after all paperwork was signed. Drove the car for 4 days when Gladstone Dodge called & said they gave us the wrong car. Our car was sitting on lot. Paperwork did not match VIN # on car. Was told to bring car back and give us right car. Brought car back and my husband was given the keys. Car would not start. They jump started the car and said it should be alright. Which it was. But Gerald, the salesman, never called to make sure everything was ok or to apologize for the mix-up. Never got any type of card or any info on Gerald and never received even a thank-you for the sale. Did receive a tank of gas for the inconvenience for the mix-up. Then they called a few days later and were told we were not financed and to return the car. Upon receiving this info we went to another Dodge dealer. They were going to finance us and pick us up to go get our new car. The exact one we bought at Gladstone. But before we could pick it up, Gladstone called and said they got us financed. We told them we did not want the car but the bank had already financed us and we were out of luck. A few days later we did received and e-mail from Gerald thanking us for buying the car. Are you kidding!!!!! We will never buy another car from Gladstone nor will we recommend them to anyone else. We were treated unfairly and expected a lot more respect than we were shown. More
by Butch699
Employees Worked With
Gerald
