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Gladstone Dodge Chrysler Jeep Ram
Gladstone, MO
258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 258 reviews
May 12, 2014
Jeep Purchase I wish all car buying experiences were this pleasant! Nick was fantastic. No high pressure tactics, just easy, fast and Pleasant!Nick was a sweetheart I wish all car buying experiences were this pleasant! Nick was fantastic. No high pressure tactics, just easy, fast and Pleasant!Nick was a sweetheart and Hershel McWilliams the used car manager was great also. More
by Beanqueen1062
Employees Worked With
Nick Taylor
May 11, 2014
Great new car buying experience This place was amazing they got us the best deal hands down. This was the best experience buying a new car ever will definitely return my business!!! This place was amazing they got us the best deal hands down. This was the best experience buying a new car ever will definitely return my business!!! More
by hotcelica85
Employees Worked With
Troy Pratt, Shawn Siegel
May 11, 2014
Needed a vehicle I had totaled my car in an accident and needed one to replace it. My first thought was a Dodge truck since I have experienced first hand how tough th I had totaled my car in an accident and needed one to replace it. My first thought was a Dodge truck since I have experienced first hand how tough they are. Decided I didn't really need one as much as wanted one so I looked at Jeeps. There were a couple I liked, they turned out to be a surprisingly good ride, but a little beyond my budget for the time being. The Dodge Avenger was suggested, as it is a good vehicle and had a big factory rebate with it ($3500 up-front). Took it for a test drive and it really surprised me. It proved to be a much smoother, quieter, and more spacious ride than my Elantra was. It didn't have all the bells and whistles, but who really needs those anyway? Ryan took the time to find out what I was looking for and made recommendations that would be best for me and my situation. He said he would fight for me to get things worked out and he did. I bought the Avenger that day and do not regret it. I can easily see going back to this dealer to work with Ryan in the future and I do plan to do so. I was treated right and respectfully and do not feel as if I got screwed-over at all. I look forward to taking all my car-buying business here and dealing with Ryan. More
by capnschnauzer
Employees Worked With
Ryan Crainshaw
May 03, 2014
"LOST TITLE NIGHTMARE" Where do I even begin..I debated on this for a while and was advised by another dealership that I should write a review on this site, so here goes...W Where do I even begin..I debated on this for a while and was advised by another dealership that I should write a review on this site, so here goes...We purchased a 2005 Ford F150 on March 28th. This was the second dealership that we had went to that day, we had a list, but this truck fit our needs in what we were looking for, and the price range we wanted to stay in. So all was well, we signed the papers and at that time the finance guy told us that the title would be mailed to us at the beginning of the following week. At the end of the next week we still had not received anything in the mail, so at the beginning of the following week we began making phone calls. We talked to our salesman first and he said he would have to get with Tammy and would call us back, we got no phone call, so we called the next day and asked to speak to the general manager he wasn't in so we talked to the guy over sales and explained our situation, he said he would look into it and call us back. He did call my husband back and said that it should be coming in the mail. At the end of the next week still nothing so we called back and at that time my husband was told by Tammy that the title was "lost" and that she would have to apply for a lost title. We have at this time owned the pickup for 3 weeks. So now we are getting close to the 30 day temp tag expiring. After contacting the Missouri Dept of Revenue and the Highway patrol I called the dealership on the 18th of April and finally spoke to the general manager..he explained they were doing everything to expedite the lost title process and didn't know what else we expected him to do. I explained to him that we needed the title and expected him to make that happen, he said it should be just a few days and that he would even have someone drive it up to us as we live 100 miles away. When I hung up the phone, I was not happy with the answer I got, so I proceeded to call the Missouri Dept of revenue dealer licensing division and we were told we could make a formal complaint and was told by them to call the dealership back and explain that we were filing a complaint and that might "light a fire under them" so I did call Andy back and told him just that. He at that time became extremely rude and said just bring the truck back and he would give us full trade in value and put us in a different truck, I told him that he had nothing on his lot we were interested in, and that we wanted the truck we purchased but we needed a title. He said he would check into it and give me a call back, in the mean time I called Chrysler corporation in Michigan and spoke to them and they called Gladstone dodge and then told me that she would file a formal complaint on our behalf with the regional manager over this area. Within 15 minutes Andy called us again, saying that we could just bring the truck back, I told him we didn't want to bring the truck back that we wanted a title and that we in all reality were not upset that the title was lost, but was more upset that this had not been communicated to us without us making several phone calls. At this time, he then said it would be 2 weeks and we should have it, he also said that we could go ahead and drive the pickup on the expired temp tag and he would pay for any tickets we received. I explained my husband is a commercial truck driver and that he could not afford to have tickets on his license not to mention this would make our insurance premiums higher and so it would have to stay parked once the temp tag ran out. So at the end of the 2 weeks again we heard nothing until my husband called and spoke with Tammy who said they were "trying to locate the title" but in all reality it could be at least another month. So our first truck payment is due in 10 days and we are unable to drive the truck and Gladstone dodge has done nothing to "make the situation right" for us. They seem as if they can't understand why we are so upset over this that they do this all the time, and usually it is not a problem, but it is a problem this time. My advise to anyone buying from this dealership is to make sure you have all the documents you need upon leaving because once you have signed on the bottom line, they do not care about you anymore. This has become a huge inconvenience for us, have they offered us a loaner vehicles? Have they offered to pay our first truck payment? Have they offered to give back the $200 document fee they charge you...NO NO NO...Our patience is more than ran out over this situation. And just FYI to anyone buying a vehicle from anyone, it is ILLEGAL to sell a vehicle without a title...they knew when we bought it that there was not title and had they been HONEST from the get go, that would have went a long way, just a simple phone call to say, hey we have a situation here and explained what it was, but they tried to hide it, cover it up whatever and now we have our "good deal" sitting in our driveway and unable to drive it...the best thing I can say is BUYER BEWARE!!!! You would expect this from some fly-by-night dealership not from a big dealership like Gladstone Dodge... More
by duknut51
Employees Worked With
Anderson Foster, Jesse Gambino
May 02, 2014
Trailhawk Purchase I couldn't have had a better experience. I visited 7 dealerships regarding the same type of vehicle. Gladstone offered me the best price, as well as t I couldn't have had a better experience. I visited 7 dealerships regarding the same type of vehicle. Gladstone offered me the best price, as well as the best customer service. They went out of their way to get me the vehicle I wanted at the best price. I would highly recommend this dealership to anybody and will be buying from them again the next time I need a vehicle. More
by Odelay02
Employees Worked With
Mike and Gerald, Mike Smith
April 12, 2014
Best time every Adam Cash made my experience very pleasant and was a blast to talk to.. Very friendly.. made me feel like I had known him most of my life.. He went ab Adam Cash made my experience very pleasant and was a blast to talk to.. Very friendly.. made me feel like I had known him most of my life.. He went above and beyond helping me and giving me the deal I wanted.. It was a pleasure hanging out with, and he spent alot of time with me until we worked out the best deal.. When I bought the new vechile, he went out of his way showing me all the features and how they work.. You need more like Adam!!!! Couldn't be happier with Adam and my new Jeep!! More
by happymama52
Employees Worked With
Adam Cash
April 09, 2014
Great used car buying experience Negotiated the deal over the phone and flew in from Dallas. Tony picked me up at the airport, and car was exactly as promised. Paperwork was complet Negotiated the deal over the phone and flew in from Dallas. Tony picked me up at the airport, and car was exactly as promised. Paperwork was completed and on my way in less than an hour with a FULL tank of gas from Gladstone! Great buying experience More
by harounj
Employees Worked With
Tony Battaglia
April 01, 2014
Work with Jake Clark. He was knowldgeable and no nonsense but wanted to put a deal together and wasn't pushy. Made the deal easy. If I was to buy another vehicle at the dealership, I would work wit nonsense but wanted to put a deal together and wasn't pushy. Made the deal easy. If I was to buy another vehicle at the dealership, I would work with Jake. More
by kcparrot
Employees Worked With
Troy Pratt, AJ Wasmer, Jake Clark
March 31, 2014
Too often people share negative experiences then forget to share the positive ones. This dealership is a great place filled with the best people. From the very first moment I was treated like a friend, I to share the positive ones. This dealership is a great place filled with the best people. From the very first moment I was treated like a friend, I was never ever pressured, never lied to, never avoided. All of the people here were friendly and helpful especially the salesman who helped me Jake Clark, and the sales manager Troy Pratt, I will absolutely recommend them and all the other staff to anyone and everyone I know. If this makes its way back to the dealership thank you guys so much for your help and being awesome, and for anyone interested in buying a car you have to go check these guys out they're the best and they'll really work for you. More
by matthewachance
Employees Worked With
Troy Pratt, Jake Clark
March 27, 2014
Since purchasing my 2009 Dodge Ram, I have had several visits to the Service Department. All of them have been good experiences. I just recently found out about this website and have decided to comment visits to the Service Department. All of them have been good experiences. I just recently found out about this website and have decided to comment on my last visit. I worked with Michelle and Rachel. They were very friendly and extremely helpful. My problem was handled efficiently and completely. The personnel they work with are very good and I would definitely recommend them to anyone looking for repairs for their vehicle. More
by NEfan9
Employees Worked With
Rachel West, Michelle Colombo
