Gladstone Dodge Chrysler Jeep Ram

Worst service. Bought 2015 Jeep and was sold a lifetime detailing package I didn't really want but when the deal dropped from $900 to $500 I took it. Now they are t Bought 2015 Jeep and was sold a lifetime detailing package I didn't really want but when the deal dropped from $900 to $500 I took it. Now they are telling me the rep that sold me the package shouldn't have been doing that and was let go. They are also not honoring the lifetime package and say it ended with the warranty period. This was after I scheduled the maintenance. I called once to schedule and then again the morning of to confirm the time. Not until I take time out of my day to show up for the appointment do I find out the person scheduling me for that appointment should have transferred me to another department. Poorly run establishment. More

Never going back. Had a coolant leak and limped to the dealer down the road who sells jeeps. Found out they're the sister store of an official jeep dealer and any po Had a coolant leak and limped to the dealer down the road who sells jeeps. Found out they're the sister store of an official jeep dealer and any powertrain warranty work needs to be done at official Jeep dealer. So I trucked my jeep that I was told needed a water pump over to Gladstone Jeep. Vehicle arrived on Thursday, I called in Friday afternoon and they acted like they had no idea my jeep was there. Went in first thing Saturday morning and waited around 15 min to speak to one of the 2 techs working that day. They acted like they had no idea where my jeep was or any record of it. I could see the top of my jeep in their back lot, girl working picks up JK keys and asks if they're mine (I have a JL)...no do you not know where my keys are? When I told them the first place diagnosed it was a faulty water pump they said it would take $225 for them to diagnose the issue. They were more than willing to drop a water pump in without looking until I mentioned it should be under warranty. clearly the techs do not know the warranties, they were asking who the warranty was through and I kept saying its the factory warranty, every jeep sold comes with the 5 year 60k mile warranty and my jeep is less than 4 years old and under 50k miles. Water pump would be covered. After learning that they tried to find anything other than the water pump as bad. they couldn't tell me the pump was any good but they say now it's the Gasket & water pump inlet tube leaking. somehow the water pump inlet tube is not considered part of the water pump and even though it clearly states gaskets are covered in the warranty for the water pump that gasket somehow is not covered. Sent claim to NCDS. Took 8 days to get my jeep back. Oh and this is a jeep I bought 3 weeks before. tech couldn't keep her story straight, felt like I was getting the run around the whole time. Did everything they could to not let this be a powertrain issue. My temp tags expired while in their lot. Horrible first jeep experience. Use to service my charger here in the past. Will never spend another dollar here. More

3 year old van transmission went out. SECOND VAN purchased exactly 101,000 miles transmission went out. Dealership help in any way. NO, just give them the money and move along. Transmissi SECOND VAN purchased exactly 101,000 miles transmission went out. Dealership help in any way. NO, just give them the money and move along. Transmissions and oil leaks are know for these products unfortunately we stuck with them. Their loyalty ends when they get their check to xxxx with the struggling families that rely on them!!!! More

If I could give 0 stars I would.We experienced it all, If I could give 0 stars I would. We experienced it all, lack of communication, gaslighting, mechanics neglect all of it. I will never go here ever a If I could give 0 stars I would. We experienced it all, lack of communication, gaslighting, mechanics neglect all of it. I will never go here ever again, while I was waiting for 30 minutes on a manager 4 people came in that had been there a week prior so its common that they do not fix things. More

This is the worst experience i have ever had with any dealership anywhere. They are crooks. They lied and misrepresented every conversation and transaction i had with them. I am reporting them to the BBB dealership anywhere. They are crooks. They lied and misrepresented every conversation and transaction i had with them. I am reporting them to the BBB and every other consumer reporting agency i can find. Stay clear of this place and tell everyone you know to also. More

If you need a new car or truck do yourself a favor and ask for Jake in sales as soon as you call or walk through the door. Cowboy is also the best. Took good care of me on my néw longhorn purchase. Jeff ask for Jake in sales as soon as you call or walk through the door. Cowboy is also the best. Took good care of me on my néw longhorn purchase. Jeff More

Service department is an absolute joke! I took my brand new jeep in to have a minor manufacture paint blemish fixed. Its been over a month now and they still cant tell me when it will be done. Every time I new jeep in to have a minor manufacture paint blemish fixed. Its been over a month now and they still cant tell me when it will be done. Every time I call and ask they say they will find out what is going on and get back with me and then never follow through. I will never buy, sell or have my vehicle worked on at this dealership ever again and nor SHOULD YOU!!! By the love of god don't do it, go someplace else. More

Great Sales and Service experience at Gladstone Dodge Chrysler Jeep Ram. We purchased a 2016 Ram 2500 Crew Cab 6.4L 4WD certified pre-owned vehicle and had great Sales and Service from the entire Gladsto Chrysler Jeep Ram. We purchased a 2016 Ram 2500 Crew Cab 6.4L 4WD certified pre-owned vehicle and had great Sales and Service from the entire Gladstone Team. My buying experience was smooth, hassle free and straight forward from Scott "Cowboy" Grogg (Sales), Shawn Siegel (Sales), Troy Reichle (Sales Manager), Troy TD Shaw (Sales Manager), Kyle Kolbe (Aftermarket Manager) and Butch Lewis (Finance Manager). My service experience has been great as well from Rachel (Service Advisor), Jordan (Service Advisor), Josh Gouldsmith (Parts Manager) along with their Parts and Service teams. I highly recommend Gladstone Dodge Chrysler Jeep Ram for your next vehicle Sale, Parts and Service. Mark and Christi Brumitt, Shawnee, Kansas More

I always have an excellent experience I Gladstone dodge especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Glad especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Gladstone dodge is the best. More

I am beyond displeased and aggravated with this dealership. I bought a 2014 Jeep patriot about four years ago with less than 20,000 miles on it. I came in today to try to trade it in and they won’t dealership. I bought a 2014 Jeep patriot about four years ago with less than 20,000 miles on it. I came in today to try to trade it in and they won’t give me anything for it because it might need a new engine. It also has under 135,000 miles on it. Good job taking care of your customers guys. I really appreciate it. I will definitely be taking my business elsewhere and will not be recommending this place to anybody.Also, The manager in the corner office…… Do your job. -Luke Parker More