Gladstone Dodge Chrysler Jeep Ram

I made an appointment for a State Inspection online and received a reply to bring it in on Wednesday, 1/9/13. Upon my arrival I pulled into the service area and waited by my vehicle. There were (4) service received a reply to bring it in on Wednesday, 1/9/13. Upon my arrival I pulled into the service area and waited by my vehicle. There were (4) service advisors who seemed busy on their computers. Finally one service advisor approached me (Heather) and asked if they could help me. I indicated that I had an appointment for a MVI. The comments out of her mouth were sarcastic stating that they did not do state inspections on Wednesday and asked who made the appointment with me. I told here and it was obvious she was displeased but said she would take care of it reluctantly. I also mentioned that I needed my tires checked. She indicated that it was part of their courtesy multi-point inspection. Approximately an hour later I was approached by Heather and was told my vehicle passed inspection but my vehicle needed attention to several areas such as an oil change, new battery and there is an oil leak. She stated quoted a price for this service which I declined. She said she would have my vehicle brought around along with the paperwork. I waited by the service entrance and waited while she took care of other customers arriving in the service area. After delivery of my vehicle and arriving at home I checked the tires. The tires were never checked and were low. It is obvious the courtesy check is for items that the dealer can derive possible revenue from and ignores basic general requests by the customer. Lack of attention to detail. Despite some basic remodeling at this dealership the service is the same. I would NOT recommend this dealership for service period! More

Bakr, hope I spelled his name correctly, was very knowledgeable and professional, while being approachable and being personable. I appreciate not having to haggle too much to reach a win win scenario knowledgeable and professional, while being approachable and being personable. I appreciate not having to haggle too much to reach a win win scenario for all parties imvolved. More

I drove approximately 1 hour to Gladstone Dodge Chrysler Jeep and Ram to test drive a used sports car. After dealing with dozens of pushy sales people and shopping for over a year for the perfect deal, we w Jeep and Ram to test drive a used sports car. After dealing with dozens of pushy sales people and shopping for over a year for the perfect deal, we were surprised at the change of scenery at this dealership. Our salesman, Nick Ballard, was extremely knowledgeable and friendly. We found it refreshing that after a test drive, instead of pressuring us to make an instant purchase on a vehicle that we were unsure of, Nick told us that if we didn't like the vehicle then we should not buy it. I can not recall a time in which a salesman put his interests behind ours like Nick did. We wound up purchasing the vehicle, and have no regrets. I will be going back to Gladstone Dodge Chrysler Jeep and Ram for my next vehicle when that time comes. More

Scott found us the best car for our budget. He treated us with respect when we gave him our budget and we wanted a suv. He found the perfect car for us and I just love it. He was very kind and was us with respect when we gave him our budget and we wanted a suv. He found the perfect car for us and I just love it. He was very kind and was willing to work with us on our bottom line and we left with the car we wanted and the price we wanted to pay. No high pressure at all it was completely up to me. I really liked that. I would definitely send someone to Scott if they were wanting to buy a car. He was awesome. More

I went to Gladstone Dodge 4/22/13 to look at the Dodge Dart:; I ask for Danny . He come right out. He show me the different kinds of Dodge Darts.He told me all about them. He show me how to use the inform Dart:; I ask for Danny . He come right out. He show me the different kinds of Dodge Darts.He told me all about them. He show me how to use the information computer. He help me decide the one I want. He done a great job of selling me a car. More

Brought my truck back to get detailed a day after purchase. When they gave it back it had a huge dent in the rear bed side. They said I took it home after purchase so they are not responsible. It was purchase. When they gave it back it had a huge dent in the rear bed side. They said I took it home after purchase so they are not responsible. It was clear that the detail guy had rubbed it on the site of his narrow garage Where he worked.I will never buy from Chrysler again. They treated me like a street thug scam artist. I wanted to give the truck back. More

Good dealership, professional salesman, overall good experience ,yes I would recommend them to a friend.Friendly sales people,knowledgable and a painless and fair negotiation process.. experience ,yes I would recommend them to a friend.Friendly sales people,knowledgable and a painless and fair negotiation process.. More

Love my new Jeep Grand Cherokee! Everyone was excellent to work with from start to finish. Kristian, Troy, AJ and John, thank you for all of your assistance! to work with from start to finish. Kristian, Troy, AJ and John, thank you for all of your assistance! More

I want to make sure that everyone knows that the reason I drove all the way to Gladstone was because of my initial dealings with Jake on the internet, he was very professional in his communications. When I drove all the way to Gladstone was because of my initial dealings with Jake on the internet, he was very professional in his communications. When I got to the dealership I had forgotten his name so Shawn took care of me. Shawn was great to work with and I could not have been happier. I will recommend Gladstone Dodge to friends and family. Thanks Chris Corp More