Gladstone Dodge Chrysler Jeep Ram

We bought my new 2019 Durango GT Plus and have had issues with service and after market since day one. We paid for paint protection, etc and my car wasnt even washed when they said it was ready to pick up. with service and after market since day one. We paid for paint protection, etc and my car wasnt even washed when they said it was ready to pick up. So obviously no paint protection done. we had a 1300 dollar hitch added and they didnt put the correct wiring harness on it. It took 2 visits to get that corrected.. and now the paint peeled off the front bumper and they are saying it's not covered. It has 10,000miles on it has babied since day one.. and the paint peels ?? It is well under the bumper to bumper warranty and they dont wanna fix it..it is a 41,000 dollar vehicle and they will not stand behind it. Do not purchase any paint protection from them it is expensive and not worth it..I am so upset ... I really love my vehicle but I regret I purchased from Gladstone Dodge. More

Sal was great and attentive to our needs! He was friendly and knowledgeable. He was not pushy like most salesmen. Looking for a great dependable ride contact Sal! friendly and knowledgeable. He was not pushy like most salesmen. Looking for a great dependable ride contact Sal! More

Worst car sales experience I’ve ever had. Our salesman worked a deal with us and then agreed to a deal a couple of days later with me on the phone with all of the details clearly spelled out. Once we got worked a deal with us and then agreed to a deal a couple of days later with me on the phone with all of the details clearly spelled out. Once we got to the dealership to carry out the deal that we had already agreed upon, they said that deal was no longer on the table and added another $3,000 onto the asking price of the Jeep because I sold my car myself even though I clearly told the salesman that was the case the very same day I sold the car and he was very aware of the situation. He claimed he didn’t know the price was going to change now that I didn’t have my car for a trade in. How do you not know that? Aren’t you a car salesman? Especially if you’ve been working there since 2009 like he claimed he had. The manager came out to explain what was going on and was extremely rude and raised his voice. Extremely unprofessional. If your car salesmen don’t know what they’re talking about, maybe you shouldn’t be letting them agree to deals on the phone with customers. Pretty simple. If you care about your time and especially your money , do NOT come here. More

Long Distance Purchase. Went SUPER smooth! Earlier this week I purchased a new RAM 1500 Limited from the team at Gladstone. Being from St. Louis I was able to work the deal out online and over Earlier this week I purchased a new RAM 1500 Limited from the team at Gladstone. Being from St. Louis I was able to work the deal out online and over the phone. The transaction at the store took an hour from start to finish. Gladstone made it easy to get the truck I wanted at the right price. Thank you Gladstone!! More

I bought my first car here with John Dean and he was so kind, helpful, and efficient! They took care of me really well and helped me find a car that’s perfect for college and in my budget. Highly recommend kind, helpful, and efficient! They took care of me really well and helped me find a car that’s perfect for college and in my budget. Highly recommend visiting!!! More

Best CPO Charger In town! We were looking for a CPO Dodge Charger and Gladstone Dodge had the best car and deal in town when searching the web! The Charger had fewer miles tha We were looking for a CPO Dodge Charger and Gladstone Dodge had the best car and deal in town when searching the web! The Charger had fewer miles than any other we had seen with leather interior! Awesome Ride!! More

I have purchased 3 vehicles now from Gladstone Dodge Chrysler Jeep. I have had a pleasant experience each time. Only suggestion would be to speed up the paperwork time. Chrysler Jeep. I have had a pleasant experience each time. Only suggestion would be to speed up the paperwork time. More

Absolutely Scam Purchased a 2018 dodge ram on a Black Friday special they had last year the truck was purchased with an added warranty and the warranty was about $20 Purchased a 2018 dodge ram on a Black Friday special they had last year the truck was purchased with an added warranty and the warranty was about $2000 maybe but as we were told from the finance manager it was all worth it because of the oil changes. Well the oil changes are 100 and something dollars so OK that was part of a good thing so we go and get our first oil change at first 10,000 miles yesterday. After getting the oil changed we find out that we had one oil change not worth the almost 2000 or $2000 worth of extended warranty. Before all this occurred we recommended a new customer to them we were told we would get $100 referral fee. We got the referral fee months later after having to call to find out where it was It really wasn’t $100 it was the principal oh if you give us a referral and they purchase a car from us which are referral did we send you out this hundred dollars. Yesterday after we found out that we were scammed on the warranty they took the hundred dollars off for the referral and charged us for the almost a year that we’ve had this truck so we ended up paying for the referral and owning the truck a year which I guess goes to the principle of the loan. I would never in 1 million years so an extended warranty with not true facts of what is really covered and those wonderful oil change as we were going to get we got one. We bought a 2017 Toyota Camry and they’Treated us like gold we had oil change is up to 40,000 miles Roadside Assistance I can go on and on I would never again deal with Gladstone Dodge. More

Purchased a Jeep I had done quite a bit of online research before I arrived at the dealership and was set on a particular Jeep before I arrived. While I was walking a I had done quite a bit of online research before I arrived at the dealership and was set on a particular Jeep before I arrived. While I was walking around the lot trying to locate the Jeep, Troy came out to greet me and asked if I needed help. Online pricing is a bit misleading (this is my biggest complaint) but Troy worked with me to get some incentives that would help bring the cost of the Jeep down. He was fantastic to work with. Not pushy or aggressive at all. There was a slight screw up with the paperwork and he could not have been more apologetic. It was an honest mistake, so it was hard to get upset with him. Overall, it was a good experience. More

Absolutely the worst service I’ve ever had! First of all I had to get a hold of the GM to even get a call back for service. Take my car in to get a new windshield which I had specifically asked about in fin I had to get a hold of the GM to even get a call back for service. Take my car in to get a new windshield which I had specifically asked about in finance if replacement was covered under the package I purchased and I was told yes, low and behold it’s not. I call to check the status on it and am told I will be called “soon”. 2 hours later no call so I call back and am told I will be called in 20-30 minutes at the latest. 1 hour later no call. So I call again no answer. So I go there and they still don’t know the status, they weren’t even checking on it yet. No apology that I never received a call back and no explanation as to why my finance guy either lied or didn’t know what he was talking about. More