Gladstone Dodge Chrysler Jeep Ram

Gone Downhill I bought a 2103 Jeep Grand Cherokee, Overland, brand new from this dealership. I have only had it serviced here for the past 6 years and have been VE I bought a 2103 Jeep Grand Cherokee, Overland, brand new from this dealership. I have only had it serviced here for the past 6 years and have been VERY pleased. In the last year the service has steadily gone downhill. My past two visits, for prepaid oil change and tire rotation, they tried to get me to purchase an additional service. On my most recent visit, for a leak in my tire, I was told there was NO way to patch it because I had out fix a flat in it and I would have to purchase a new tire. On further investigation and after talking with mechanic, Cody, they decided they could try to fix my tire first. Low and behold, they were able to patch it and I saved about $180! When he called to let me know the "good news" he explained he had forgotten to let the mechanics know I need my wiper blade replaced, which I requested, but they could TRY together it done before I came to pick up my vehicle. (They were able to get in replaced before I picked up my vehicle.) On another visit, for the same service, they called me midway through and told me my Jeep needed ALL NEW LUG NUTS. EVERY SINGLE ONE needed to be replaced at a cost of about $300. Needless to say, I declined and knock on wood, have been driving without the loss of any lug nuts. As I said, we used to have excellent service: both customer and mechanic wise. But I will be going elsewhere for any future service and will not purchase my next Jeep here. When you spend $40,000 on a vehicle, you expect better, at least I do! More

DO NOT USE GLADSTONE DODGE, CHRYSLER, JEEP!!! We have had 2 different issues in a 3 month time period. The most recent involved an oil change. We had greasy fingerprints on our glove box and the We have had 2 different issues in a 3 month time period. The most recent involved an oil change. We had greasy fingerprints on our glove box and the air conditioning vents along with grease on the outside of the vehicle. They told us that they check our brakes and were checking to see if we had a key for locking lug nuts but that does not explain the vents in the car. Furthermore, in March we brought the car in for an intermittent start issue. They told us it was the crank position sensor. We told them that we just replaced it. They immediately jumped into that we did not use original equipment parts and that we needed to have them put in the proper crank position sensor at a cost of $1,100. They would not guarantee that this would fix the problem and that additional things may need to be done but this was the place to start. There was not a code for the crank sensor in the computer. I did some research online and they recommended changing the relay control module (OE price online was $240), changed it myself and the problem went away. When I called and complained, I talked to Brandon. He brought up about the price and the quote. We received a quote over the phone and even called a second time to verify the price which they quoted it twice. They did honor the price, but told us that this was not our first oil change because the car had 44,000 miles on it and we should know the price was a lot higher than the $60 quoted. For the record, we purchased the car with 41,000 miles on it and this was our first oil change. If this is their definition of good service (expecting the customer to know what things cost), I recommend going elsewhere. I have always been told that if a mechanic does not know what is the problem you replace the cheapest thing first. Here it looks like they want to replace the most expensive thing first to milk you for more money. More

Buyer Beware !!!! I purchased a Truck here recently because of online pricing . The price however , isn't obtainable by the common shopper . It was listed online for $3 I purchased a Truck here recently because of online pricing . The price however , isn't obtainable by the common shopper . It was listed online for $32k but in reality was offered at nearly $40k . The day of our purchase , we test drove two trucks. We decided on a 5.7L Hemi V8 but in a different color than the test vehicle. The location was under a severe thunderstorm warning for most of the day . Nobody wanted to be in the weather , so we trusted the sales team to be honest and sell us the vehicle with options we asked for. We were told during financing that our only option was a 5% loan through Chrysler . Turns out , Chrysler was offering much lower rates and we were denied those because of a rebate. We asked for a new style ram , crew cab , 4 x 4 , tow hitch with a 5.7 L Hemi V8. I even asked multiple times that the tow hitch was on the truck and was assured that it was. The following day , I walked out to look over the truck . I noticed that the hitch was not on the vehicle. After looking over the window sticker , it clearly states that the vehicle was supposed to have the tow hitch installed. I also realized that they had sold us a mild hybrid engine instead of the regular V8 that we asked for. The hybrid has an added price of $2,600 . I can own up to not walking around the vehicle during a severe thunderstorm warning . but after reaching out to the dealership we were told tough luck , we had already signed the papers and they weren't going to resolve the situation. After multiple phone calls this dealership has had every opportunity to make things right , but they have not. Do Not Buy From Here !!!!!!!! Once you sign the papers , they are done with you ! More

Jeep Wrangler Morgan was my sales rep. He listened to everything I wanted in a jeep and even had some great ideas on some add on's. He was very personable and pro Morgan was my sales rep. He listened to everything I wanted in a jeep and even had some great ideas on some add on's. He was very personable and professional when dealing with my new jeep purchase. I would recommend Morgan for anyone who is in the market to buy a new jeep or a car or truck. He is very knowledgeable about the vehicles also. More

I found a truck on there website they raise the price by 20 I found a truck on there website bought it got home and the raise the price by 2000 dollars over night did not catch it till I got home called them ou I found a truck on there website bought it got home and the raise the price by 2000 dollars over night did not catch it till I got home called them out on it and they refused to give me a refund I am a disabled veteran and this is how I was treated More

There when I needed them! I took my Ram 3500 in for some recall work and to have a problem with the backup direction lines on the rearview video corrected. They took care of it I took my Ram 3500 in for some recall work and to have a problem with the backup direction lines on the rearview video corrected. They took care of it forme very quickly, which was especially nice because I got the recall notice just days before I was to haul an 8 ton trailer 1000 miles. More

Mistakes made but corrected We bought our Challenger from them 3 years ago. Have had a couple issues with the service department but they have always made things right when we po We bought our Challenger from them 3 years ago. Have had a couple issues with the service department but they have always made things right when we point out issues. Happy with them in the end. More

New Truck Jerry made the purchase of my 2019 Ram Big Horn a pleasure. He reviewed the operation of the many controls when I picked up the truck. Jerry made the purchase of my 2019 Ram Big Horn a pleasure. He reviewed the operation of the many controls when I picked up the truck. More

Diagnostic fee $500 Took my 2004 jeep into the service center to see how much it would cost to replace my water pump for windshield , one window motor, my wiring to my dr Took my 2004 jeep into the service center to see how much it would cost to replace my water pump for windshield , one window motor, my wiring to my driver door lock/window control and to check oil leak. The bid came to $3,200+ so I took what they gave me that said needed fix to another shop and they gave me a bid for $1800 for same thing at KC Auto. When I went to pick my jeep up to take to KC the Diagnostic charge was $500! When Kc auto did the work one of the seals they said needed replaced wasn't leaking and looked to be fine and didn't need done, saved me a lot not having to pay for that. My jeep is back and no leaks on my drive and everything fixed. Not happy with my service at Gladstone Dodge More

Too notch The Service Dept is top notch, Rachel is always straight and to the point and always finds a solution to the problem wonderful to work with The Service Dept is top notch, Rachel is always straight and to the point and always finds a solution to the problem wonderful to work with More