Gladstone Mitsubishi

Found the exact vehicle I wanted (2021 Toyota Highlander Hybrid Limited) in the exact color and equipment I needed on their website. I spoke to Brandon Coulter and we agreed on a trade in value and price o Hybrid Limited) in the exact color and equipment I needed on their website. I spoke to Brandon Coulter and we agreed on a trade in value and price on 3/19/2024. So far, so good. I then received electronic paperwork that included a trade in value of $500 less than agreed without any explanation whatsoever. I called and told them I wasn't going to sign the deal as it was not what we agreed to. He put me on hold and then came back and said they would make the change. I received a second set of paperwork with the right trade in value from someone named Christian Williams who claimed to be a "Finance Manager". The second set of paperwork included the appropriate Sales Tax for WA where I need to register my car, and we agreed I would pick it up on 3/24/2024. I picked it up and before I could leave, I was asked to sign a third set of paperwork - they indicated the state wants a 'wet signature' on the documents - no copy was given to me. I've asked multiple times for a copy of the "wet signature" documents and have yet to receive them. The temporary tag on the back window expired 3/16/2024 and it is now 3/18/2024 and I do not have my WA registration or plates. So I have a car I bought in OR that I cannot drive legally in WA state because of the incompetence of Gladstone Mitsubishi. From what I can tell, they charged me ~$2900 for Sales Tax and the DOL estimate I got to register it was a little over $2200 so I am expecting someone to refund me the difference as the ~$2900 was included in my financing. Every time I call I get someone different who gives me a different answer that is less than helpful. This dealership is the worst of the worse and if I hadn't found the exact vehicle I wanted, I would have walked away. Untrustworthy car dealer. More

Kilo was very friendly and professional. He made my Mom's car buying experience stress free. We highly recommend Kilo for your car buying guide, he's very knowledgeable, kind and respectful. He made my Mom's car buying experience stress free. We highly recommend Kilo for your car buying guide, he's very knowledgeable, kind and respectful. More

NOT A GOOD PLACE TO BUY A VEHICLE The cars and trucks look good, that's because they try to polish and hide the damage. I bought a nearly new F150. it was shined up pretty good, but after i bought it, i look good, that's because they try to polish and hide the damage. I bought a nearly new F150. it was shined up pretty good, but after i bought it, i had it detailed. it was determined that the paint was nearly buffed thru trying to hide the damage. Gladstone Mitsubishi practices the same underhanded methods as would be found at dealerships on 82nd. More

Wish I could give zero stars. BUYER BEWARE!! I do NOT recommend Gladstone Mitsubishi and if you buy from there I do NOT recommend Brandon Keller as a sells person. He is terrible, BUYER BEWARE!! I do NOT recommend Gladstone Mitsubishi and if you buy from there I do NOT recommend Brandon Keller as a sells person. He is terrible, rude, and disrespectful (and before the dealership or Brandon try to add a rebuttal - after he was rude and disrespectful I gave him a piece of my mind and colorfully told him he was the most worthless xxx salesman I have ever dealt with at which point I would not deal with him anymore)!! These people have no clue what they are doing and have no problems being rude to buyers and will not take responsibility for their mistakes. The manager kept saying they were a new company and to have patience. My son purchased this car from Gladstone Mitsubishi and paid for the car and shipping in full. Car was shipped more than a week ago but they dropped the ball and never ship the title. When the salesman was contacted to get information he was rude and kept cutting me off and wouldn’t let me even finish my questions. He said it wasn’t his job and that the title manager was in charge of the title. When I asked him to hand me over to the title manager he refused. The car is scheduled to be delivered tomorrow and the title has yet to be sent. They still have it in their possession. After speaking to the manager they planned to ship the title directly to a local DMV instead of the buyer! Now the car is going to arrive and no way of getting tags for several days. They also refused to provide a 30 day tag due to THEIR mistake and when requested a bill of sell they refused again and sent a buyers settlement. I guess the car is supposed to be a lawn ornament in the front yard. I would NOT recommend the dealership as they have no clue what they are doing and don’t care if they do their jobs or not. More

BUYER BEWARE! ! I do NOT recommend Gladstone Mitsubishi and if you buy from there I do NOT recommend Brandon Keller as a sells person. He is terrible, rude, and dis ! I do NOT recommend Gladstone Mitsubishi and if you buy from there I do NOT recommend Brandon Keller as a sells person. He is terrible, rude, and disrespectful (and before the dealership or Brandon try to add a rebuttal - after he was rude and disrespectful I gave him a piece of my mind and colorfully told him he was the most worthless xxx salesman I have ever dealt with at which point I would not deal with him anymore)!! These people have no clue what they are doing and have no problems being rude to buyers and will not take responsibility for their mistakes. The manager kept saying they were a new company and to have patience. My son purchased this car from Gladstone Mitsubishi and paid for the car and shipping in full. Car was shipped more than a week ago but they dropped the ball and never ship the title. When the salesman was contacted to get information he was rude and kept cutting me off and wouldn’t let me even finish my questions. He said it wasn’t his job and that the title manager was in charge of the title. When I asked him to hand me over to the title manager he refused. The car is scheduled to be delivered tomorrow and the title has yet to be sent. They still have it in their possession. After speaking to the manager they planned to ship the title directly to a local DMV instead of the buyer! Now the car is going to arrive and no way of getting tags for several days. They also refused to provide a 30 day tag due to THEIR mistake and when requested a bill of sell they refused again and sent a buyers settlement. I guess the car is supposed to be a lawn ornament in the front yard. I would NOT recommend the dealership as they have no clue what they are doing and don’t care if they do their jobs or not. More

My husband and I came in to look for a Ford F150. We looked atleast 3 different trucks. Shea helped us. He was very professional, curtious, and patient with both of us. He also helped us with the fin We looked atleast 3 different trucks. Shea helped us. He was very professional, curtious, and patient with both of us. He also helped us with the final details of the purchase. We appreciate the time he spent helping us to get the truck we purchased. D & D Wilson More

Near perfect experience here buying a used Ford Raptor. Sales person Brandon K is stellar. Friendly, fast and efficient Sales managers willing to work with me on price negotiations and got me great fin Sales person Brandon K is stellar. Friendly, fast and efficient Sales managers willing to work with me on price negotiations and got me great financing options. Finance paperwork was quick, efficient and without the typical pressure to buy unnecessary extras. My only gripe is that they wouldn’t deliver the truck with a full tank of gas (it was at the 1/4 mark) and the spare smart key fob didn’t work. They refused to be responsible for fixing it. This is why I gave them 4 stars instead of a 5. It’s a shame because had these two issues been looked after, I’d give this dealership a perfect rating. Nonetheless, Brandon and Elliott are great so go ask for them. More

Follow up is non existent I bought a vehicle 5 months ago with 3 items they said they would fix. To this day they have not followed up on nor have they fixed. Sent me a part f I bought a vehicle 5 months ago with 3 items they said they would fix. To this day they have not followed up on nor have they fixed. Sent me a part for one thing that did not fix the problem. Good at sales, but horrible at following up to make sure the customer is happy. Will never buy here ever again!! Can't give zero Stars so gave only 1 star. More

Efficient,Honest,people to work on. First my lower arm controller was spotted to be in dangerous condition as all of us know “safety” comes first secondly my abs & sac light comes on set First my lower arm controller was spotted to be in dangerous condition as all of us know “safety” comes first secondly my abs & sac light comes on set a code also their unique values I love it for example the supplying of parts by the owner is awesome they allow it so next my bearing front is something to be change before resetting the code but proffetionally they examine the bearing before putting it and it comes out to be ok they just reset the code and it works fairly I paid 1 hr. Of trouble shooting labor equipment usage shop usage tools and etc. 120/hr. - 12% discount = 108 not bad! More

Amazing service from Justin Valente at Gladstone Mitsubishi Justin went above and beyond to make sure we were satisfied. He was knowledgeable about the car, provided expert advice and have us a great deal! Stro Justin went above and beyond to make sure we were satisfied. He was knowledgeable about the car, provided expert advice and have us a great deal! Strongly recommend!!! More