Glanzmann Subaru

Great place I found everyone I dealt with to be very conscientious, fair, & knowledgeable. They helped me find the right vehicle & leasing option, & I would recom I found everyone I dealt with to be very conscientious, fair, & knowledgeable. They helped me find the right vehicle & leasing option, & I would recommend them to anyone. More

previous mechanic problem Due to previous problem due to a mechanic error, I had to take my car back to Glanzman. I am happy to say this experience was much better and that Ge Due to previous problem due to a mechanic error, I had to take my car back to Glanzman. I am happy to say this experience was much better and that George and Stephanie were both a pleasure to work with. They provided me with a loaner which was so helpful. I do think that they have stepped up in their customer service. George was very understanding and gracious. More

Emergency visit I found myself stranded with a dead battery after having the car serviced the previous week. I alerted the dealership and after waiting 2 hours for ro I found myself stranded with a dead battery after having the car serviced the previous week. I alerted the dealership and after waiting 2 hours for roadside assistance was on my way to Glanzmann. They expected me after my phone calls and made a difficult situation a little better for me. More

Best car buying experience of our lives . Not only was the pricing fair, the attention to making sure that we understood the car was outstanding. Justin drove with us and then sat in the . Not only was the pricing fair, the attention to making sure that we understood the car was outstanding. Justin drove with us and then sat in the car afterward and explained all of the electronics. Two weeks later, Eric did the same thing. It was as if both men had all the time in the world for us. This was our first Subaru but it will certainly not be the last. Many thanks to you all at Glanzmann! More

Quick service by a knowledgeable service rep Ray It is the second Subaru I have purchased from Glanzman. Andrew Casey is awesome. I have taken both cars to this dealership for all service over the ye It is the second Subaru I have purchased from Glanzman. Andrew Casey is awesome. I have taken both cars to this dealership for all service over the years and have been very satisfied. More

Friendly, knowledgable, helpful service I took my 2018 Legacy in for a recall replacement, they scheduled me for an 11 am appointment. They seemed super busy when I was there, so they asked I took my 2018 Legacy in for a recall replacement, they scheduled me for an 11 am appointment. They seemed super busy when I was there, so they asked if I could leave my car there (which was no a problem since I was planning on doing that anyway). George called me about 1 pm and said good news, we actually already have your car in! So it shouldn't be as long as we originally thought. Then he said that the team noticed that my inspection was due the next month, and he offered to do the inspection and emissions check that day, so I wouldn't have to schedule another appointment. I of course agreed. I got a call in the next hour or so saying my vehicle was ready to be picked up. I appreciate the concern for my time throughout the entire process. I had a very pleasant experience, and will continue using Glazmann service in the future. More

Great communication and service My car needed a lot of work so it took some time to get it done. I was able to keep the loaner car for the entire time my car was being worked on. Chr My car needed a lot of work so it took some time to get it done. I was able to keep the loaner car for the entire time my car was being worked on. Chris kept in contact with me to keep me up to date on the status. More

Oil change I went in for an oil change and tire rotation. Tyler told me I didn't need tire rotation since my thread of the tires looked good. Went on wifi to che I went in for an oil change and tire rotation. Tyler told me I didn't need tire rotation since my thread of the tires looked good. Went on wifi to check on work, service was fast. More

Poor Customer Service and Safety Issues Hi. I brought my vehicle last Saturday, April 6th. I described in the appointment and to the service desk person, Eric Wilson, that the front, driver' Hi. I brought my vehicle last Saturday, April 6th. I described in the appointment and to the service desk person, Eric Wilson, that the front, driver's-side window was having issues. I would roll it down and when rolling it back up it would occasionally get stuck half way. I'd have to lower and raise the window a few times before it would close. This would happen on an unpredictable, semi-infrequent pattern. I waited for 5 hours at the service center and was told, upon check-out, that the window was fixed. Upon arriving at my car in the parking lot I noticed the front windows on both sides were dirty, covered in a slimy residue. While I was upset that my car would be returned to me in such a condition (especially since it was supposedly "washed") I thought, no, let me just go home and whatever it was I could get it off. 3 rounds of windex and a round of a vinegar solution later, it was not off. Two or three days of rain this past week - still on. It's so slimy I can't see clearly out the window when driving. I stopped by today to pick up 3 small parts I had ordered. I never ordered parts before so I didn't know where to go. I went to the Service Desk and they directed me to the parts department behind the main showroom. Proceeded there. Picked up my parts and in a moment of "let me ask for help", told the person behind the window in Parts about my predicament. Who happened to be in a nearby lounge area but the mechanic who worked on my car last week. Apparently the window was NOT FIXED. They didn't have the parts and they needed to order them. So first off, why did I need to wait 5 hours? Second...for a dealership that sells $35,000 and $45,000 cars like hot cakes I would expect better communication between team members and better communication to a customer. I was either flat out lied to at the service desk or the person helping me can't read. Furthermore, because of the mix up I was driving around thinking it was fixed when it wasn't and could have brought it in today for service if the parts were ready. Lastly, where was the communication to me about the situation in terms of before the service was "attempted" last week the window might have had glitches, but it was CLEAN and I could operate the vehicle safely. Upon checking my paperwork at home...it clearly states the service was NOT COMPLETED and that the dealership was supposed to CALL ME when the parts came in. Of course, now I need to inconvenience myself even further because of customer service that rates up there with the trashiest of used car dealers in KENSINGTON. I am scheduling service for Saturday 4/27 with the expectation that the parts will be available by then and that the service can be performed. However, I have something scheduled for that day so I would kindly ask for a loaner car for the day for free, which I can return on Sunday 4/28 and pick up my car even though the service department is closed. If this situations presents an issue, please reach out to me. Additionally, my father also purchased a car from Glanzmann a few months before I did. In a year's time, with probably a dozen or so requests, no one has fixed our accounts. I receive text alerts for his vehicle's service, emails about my car are addressed to him. This, coupled with two dead batteries, caused by the company's inability to update its electrical systems in thirty years while dumping more and more electronics into their vehicles, - a problem apparently known to every mechanic and tow truck operator with 6 months of experience, which this dealer refuses to let customers know about, even avoiding giving them the opportunity to purchase a new, non-Subaru battery for cost, when buying a vehicle. This is ridiculous level of service considering the cost the vehicles in question and the irresponsibility of parties involved is unbelievable. Regards John Luczkowski More

Awesome Sales Experience! Phil was very patient and helpful when I bought my 2019 Impreza. He spent about 2 hours with me and my fiance since I was initially unsure if I should Phil was very patient and helpful when I bought my 2019 Impreza. He spent about 2 hours with me and my fiance since I was initially unsure if I should trade in my 2014 impreza. He wasn't pushy but explained everything to me. The next day, we came back and decided to trade in my car. I was glad I did as I really like my new Impreza. More