Glanzmann Subaru - Service Center

Great service and customer care! Glanzmann is my Subaru service provider of choice. The facility is comfortable, the customer service is excellent, and the service provided keeps my O Glanzmann is my Subaru service provider of choice. The facility is comfortable, the customer service is excellent, and the service provided keeps my Outback in tip top shape! Chris Waldron was attentive and even though he had to break the news of an expensive service needed, he did it by providing the most and best information possible! All in all an excellent experience! More

Never disappoints I called Glanzmann Subaru after a stop at my local Pep Boys to check tires as indicator light appeared. They advised that the R passenger rear tire n I called Glanzmann Subaru after a stop at my local Pep Boys to check tires as indicator light appeared. They advised that the R passenger rear tire needed to be replaced. Nick, at GS advised me to come in for replacement and that it would be covered by my Tire Protection Contract. Nick was very professional and answered all my questions. On arrival at GS, Chris Waldron assisted me with obtaining necessary information, in a very professional and helpful way, and told me that my contract would completely cover the appointment. I waited in the very comfortable waiting area and in a very timely manner I was on my way home in my exterior washed car.....temporarily free of pollen dust. More

Stopped by without an appointment We had been having trouble with nails in our tires and the air pressure light went on as I was driving to an appointment a few blocks from the the dea We had been having trouble with nails in our tires and the air pressure light went on as I was driving to an appointment a few blocks from the the dealer. I debated whether or not to even try to drop by the service department on my way home after the appointment and decided to go ahead and try. I did and was in and out with a new plugged tire and shiny washed car within an hour. I am so grateful. The coffee and gluten free trail mix in the waiting area were also much appreciated!! Thank you Tyler for the gracious service. More

Service at Glanzmann Subaru. Like that dealership and there service area. Honest, polite , knowledgeable people. Helpful advices. I was recommended this dealership and there servi Like that dealership and there service area. Honest, polite , knowledgeable people. Helpful advices. I was recommended this dealership and there service to my friends. Thank for the people, who are working there. More

previous mechanic problem Due to previous problem due to a mechanic error, I had to take my car back to Glanzman. I am happy to say this experience was much better and that Ge Due to previous problem due to a mechanic error, I had to take my car back to Glanzman. I am happy to say this experience was much better and that George and Stephanie were both a pleasure to work with. They provided me with a loaner which was so helpful. I do think that they have stepped up in their customer service. George was very understanding and gracious. More

Emergency visit I found myself stranded with a dead battery after having the car serviced the previous week. I alerted the dealership and after waiting 2 hours for ro I found myself stranded with a dead battery after having the car serviced the previous week. I alerted the dealership and after waiting 2 hours for roadside assistance was on my way to Glanzmann. They expected me after my phone calls and made a difficult situation a little better for me. More

Great communication and service My car needed a lot of work so it took some time to get it done. I was able to keep the loaner car for the entire time my car was being worked on. Chr My car needed a lot of work so it took some time to get it done. I was able to keep the loaner car for the entire time my car was being worked on. Chris kept in contact with me to keep me up to date on the status. More

Friendly, knowledgable, helpful service I took my 2018 Legacy in for a recall replacement, they scheduled me for an 11 am appointment. They seemed super busy when I was there, so they asked I took my 2018 Legacy in for a recall replacement, they scheduled me for an 11 am appointment. They seemed super busy when I was there, so they asked if I could leave my car there (which was no a problem since I was planning on doing that anyway). George called me about 1 pm and said good news, we actually already have your car in! So it shouldn't be as long as we originally thought. Then he said that the team noticed that my inspection was due the next month, and he offered to do the inspection and emissions check that day, so I wouldn't have to schedule another appointment. I of course agreed. I got a call in the next hour or so saying my vehicle was ready to be picked up. I appreciate the concern for my time throughout the entire process. I had a very pleasant experience, and will continue using Glazmann service in the future. More

Oil change I went in for an oil change and tire rotation. Tyler told me I didn't need tire rotation since my thread of the tires looked good. Went on wifi to che I went in for an oil change and tire rotation. Tyler told me I didn't need tire rotation since my thread of the tires looked good. Went on wifi to check on work, service was fast. More

Poor Customer Service and Safety Issues Hi. I brought my vehicle last Saturday, April 6th. I described in the appointment and to the service desk person, Eric Wilson, that the front, driver' Hi. I brought my vehicle last Saturday, April 6th. I described in the appointment and to the service desk person, Eric Wilson, that the front, driver's-side window was having issues. I would roll it down and when rolling it back up it would occasionally get stuck half way. I'd have to lower and raise the window a few times before it would close. This would happen on an unpredictable, semi-infrequent pattern. I waited for 5 hours at the service center and was told, upon check-out, that the window was fixed. Upon arriving at my car in the parking lot I noticed the front windows on both sides were dirty, covered in a slimy residue. While I was upset that my car would be returned to me in such a condition (especially since it was supposedly "washed") I thought, no, let me just go home and whatever it was I could get it off. 3 rounds of windex and a round of a vinegar solution later, it was not off. Two or three days of rain this past week - still on. It's so slimy I can't see clearly out the window when driving. I stopped by today to pick up 3 small parts I had ordered. I never ordered parts before so I didn't know where to go. I went to the Service Desk and they directed me to the parts department behind the main showroom. Proceeded there. Picked up my parts and in a moment of "let me ask for help", told the person behind the window in Parts about my predicament. Who happened to be in a nearby lounge area but the mechanic who worked on my car last week. Apparently the window was NOT FIXED. They didn't have the parts and they needed to order them. So first off, why did I need to wait 5 hours? Second...for a dealership that sells $35,000 and $45,000 cars like hot cakes I would expect better communication between team members and better communication to a customer. I was either flat out lied to at the service desk or the person helping me can't read. Furthermore, because of the mix up I was driving around thinking it was fixed when it wasn't and could have brought it in today for service if the parts were ready. Lastly, where was the communication to me about the situation in terms of before the service was "attempted" last week the window might have had glitches, but it was CLEAN and I could operate the vehicle safely. Upon checking my paperwork at home...it clearly states the service was NOT COMPLETED and that the dealership was supposed to CALL ME when the parts came in. Of course, now I need to inconvenience myself even further because of customer service that rates up there with the trashiest of used car dealers in KENSINGTON. I am scheduling service for Saturday 4/27 with the expectation that the parts will be available by then and that the service can be performed. However, I have something scheduled for that day so I would kindly ask for a loaner car for the day for free, which I can return on Sunday 4/28 and pick up my car even though the service department is closed. If this situations presents an issue, please reach out to me. Additionally, my father also purchased a car from Glanzmann a few months before I did. In a year's time, with probably a dozen or so requests, no one has fixed our accounts. I receive text alerts for his vehicle's service, emails about my car are addressed to him. This, coupled with two dead batteries, caused by the company's inability to update its electrical systems in thirty years while dumping more and more electronics into their vehicles, - a problem apparently known to every mechanic and tow truck operator with 6 months of experience, which this dealer refuses to let customers know about, even avoiding giving them the opportunity to purchase a new, non-Subaru battery for cost, when buying a vehicle. This is ridiculous level of service considering the cost the vehicles in question and the irresponsibility of parties involved is unbelievable. Regards John Luczkowski More