Eric Wilson

Just wanted to say how much I love my Glanzmann Subaru gang! Sam is the best! I can always count on him to get me in there and provide me with updates while my car is being worked on. True customer servic gang! Sam is the best! I can always count on him to get me in there and provide me with updates while my car is being worked on. True customer service! P.S. Karen, Joe, Katie, John, Kyle and Eric..you guys are the greatest!!! More

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Eric WIson has been my service advisor for state inspection, oil & filter change, multipoint inspection for the past 5 years and he is the best. He is very professional in his work and great custo inspection, oil & filter change, multipoint inspection for the past 5 years and he is the best. He is very professional in his work and great customer service More

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Beautiful new facility.Excellent staff and great Beautiful new facility. Excellent staff and great turnaround time for repairs Thank you Stephanie and Eric ! Beautiful new facility. Excellent staff and great turnaround time for repairs Thank you Stephanie and Eric ! More

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The appointment was for the annual car inspection and a diagnostic evaluation for an issue. Eric was the service advisor. He updated me often on the progress while I was in the waiting area. He explaine diagnostic evaluation for an issue. Eric was the service advisor. He updated me often on the progress while I was in the waiting area. He explained things to me in plain (non-technical) language that I could understand. There was also a young mother with a toddler in the waiting area. When her service was finished, I saw how he helped the mother put the baby stroller into her car. He made the little boy giggle, too. That is what makes Glanzmann's service advisors special. They truly connect with the customers--no matter what age: all the way from toddler to the elderly, like myself. More

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The guys were excellent in every way They were pleasant and mannerly. They obeyed the rules of care in this pandemic. Susan Foxhall Thank you all! and mannerly. They obeyed the rules of care in this pandemic. Susan Foxhall Thank you all! More

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Jesse and Kyle at Glanzman provide great device. Squeezed me in, fixed my problem, and got me a free car wash, too! Friendly atmosphere, clean and observes Covid safety guidelines. me in, fixed my problem, and got me a free car wash, too! Friendly atmosphere, clean and observes Covid safety guidelines. More

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Eric took good care of us when we brought our car in for inspection . He observed we were also due for the 30,000 mile checkup. So we did that as well. The car was done in the time frame we were told. A inspection . He observed we were also due for the 30,000 mile checkup. So we did that as well. The car was done in the time frame we were told. All good. Thank you !!! More

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Incompetent Technicians, Dangerous Mistakes - TWICE! Very disappointed in the quality of the work at Glanzmann. I've only been here twice and had two negative/dangerous experiences with the Service Depar Very disappointed in the quality of the work at Glanzmann. I've only been here twice and had two negative/dangerous experiences with the Service Department. Negative Experience 1 - The first time I came here was last year for an oil change/tire rotation. I choice to go to the dealership to get the extra service of a professional safety inspection from trusted experts. I didn't need an appointment, which was very convenient, and they were able to take my car right away for service. After completion, as I started driving away I heard a whirring sound coming from the front driver's side and noticed the car's handling seemed off. I brought it back, explaining that the noise wasn't occurring before I came in, insisting they take a second look at it. They said they would. After a few back and forths between the customer service rep and the technician, she came over to me and said, "The lug nuts were not tightened to spec", downplaying the incident. This is a pretty serious oversight. The wheel could have fallen off and caused an accident. In the days following up, I was bombarded with calls, texts, and emails about how my service was and to schedule another, but they never admitted fault for tried to make any reparations. I now get my oil changes/rotations done elsewhere for much cheaper and without issue. Negative Experience 2 - This week, I brought my car in for another service: an airbag recall by the manufacturer, covered under warranty. While I was here, I decided to add in 60,000 mi maintenance service as well. Even though I had a negative experience with Glanzman last time, I chalked it up to a fluke and decided to give them another chance since they have such a good online reputation and generally have pleasant people manning the desk. I dropped the car off, and they called me back the following day, saying that during the the safety inspection, they noticed my serpentine belt was cracked and suggested get it replaced. I agreed, since this is also the type of thing that could cause a pretty serious accident. I called later that afternoon to check in when the car would be ready for pick-up. They said it was ready now, at about 4:30 pm though they closed at 5. When the service was completed, I knew I would be late picking it up and didn't want to keep them waiting after hours or to come back the next day since I had work, so I asked them to close out my account and leave the key. When I got there, I started my car and immediately heard a slapping sound coming from the engine. I opened the hood, and found the new serpentine belt had torn and pieces of it were slapping around under the hood (See photos). I don't know how anyone could have missed that, it was pretty loud! Since it was after hours, no one was in the building or available to answer the phone. I detailed the incident and sent photos to the Service Department's customer line via text. I did not feel comfortable driving the car home and left it in the lot until I can get a hold of someone. I'm pretty upset that 2/2 every time I've been to Glanzmann there has been an egregious error performed on my car. Both times, the car was in worse condition driving away than when I had pulled in. I can't trust the work or attention to detail of the service technicians here. They should probably be audited by Subaru. I've paid my bill in full and don't know what they are going to do to make it up to me. Safety is priceless and I don't think they own up to the seriousness of their mistakes. More

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Great experience. Eric was veryprofessional and organized and really took care of us. Could not do enough for us. Thank you so much. Wonderful service. organized and really took care of us. Could not do enough for us. Thank you so much. Wonderful service. More

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Had the car serviced for what I thought was a brake issue but ended up being something entirely different. Car was properly diagnosed and repaired fast! Also did not know of any recalls but was informed righ but ended up being something entirely different. Car was properly diagnosed and repaired fast! Also did not know of any recalls but was informed right away and they took care of it right away. Always a great experience here. More

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