Glanzmann Subaru - Service Center

Eric Wilson RockStar Service Man! I was having issues with my WRX. Eric Wilson listened intently to all my concerns and took my car back to be looked at quickly. They quickly diagnos I was having issues with my WRX. Eric Wilson listened intently to all my concerns and took my car back to be looked at quickly. They quickly diagnosed my issues and Eric explained what they needed to do, he looked into my customer profile and found that all the work was covered under warranty.. they also offered to do my 30K check up while they were doing the work needed. Eric offered me a loaner car so I could get back to work while they fixed it. The loaner car they gave me was a brand new car with only 50 miles on it! They finished the work quickly and called me to let me know my WRX was ready. When I picked up the car Eric went over all of the work that had been done and sent me on my way. I havent had any issues since. Great Job Eric... Thanks Grant More

Simply the BEST Eric Wilson went out of his way to make sure my recently purchased Subaru was repaired to my complete satisfaction. He was extremely competent and ver Eric Wilson went out of his way to make sure my recently purchased Subaru was repaired to my complete satisfaction. He was extremely competent and very easy to work with. Steve Horn who sold me my current car and also my last one is OUTSTANDING. I absolutely love dealing with Glanzmann Subaru. More

Great experience and customer service Chris was great in communicating all of the issues with my car after I took it in for recall repairs. Any questions I had were answered in a prompt m Chris was great in communicating all of the issues with my car after I took it in for recall repairs. Any questions I had were answered in a prompt manner. This is my preferred shop now since purchasing my first Subaru More

Love glanzmann Service is always great. I came in for an oil change through express service. After some diagnostics, found out the brakes were shot. Was able to get Service is always great. I came in for an oil change through express service. After some diagnostics, found out the brakes were shot. Was able to get a loaner vehicle and even added on my inspection. Glanzman can be really busy - but they always treat their customers well. Few dealerships offer loaner cars. While you can’t always get one, this has been a major perk. Also, I love the communication while car is in for service. I have purchased two cars from glanzman. Will be hard for me to go anywhere else. A+++ More

Customer service was great. On 9/27 I had 3:00 pm appt. When told wait would be 3 or hrs. Alicia Windfuhr immediately offered me a loaner car. On 9/27 I had 3:00 pm appt. When told wait would be 3 or hrs. Alicia Windfuhr immediately offered me a loaner car. More

Disabled car My Forester would not start on Friday night , 9-21-18. I was 25 miles from home and I called the Subaru Roadside Assistance. The Operator was wonderfu My Forester would not start on Friday night , 9-21-18. I was 25 miles from home and I called the Subaru Roadside Assistance. The Operator was wonderful and we made arrangements to have my car towed Saturday at 8:30 am, when the Glanzmann Service Department would be open. Eric Wilson meet the tow truck driver at the dealership and called me to reassure me that my car had arrived and that the technicians would evaluate the problem. I received a call on Monday at 8:30 am from Eric who informed me that the problem was the alternator. My car was repaired and ready to go be 10:30 am on Monday. How fabulous is that turnaround time? Thank you Eric and Stephanie for the EXCELLENT service and keeping me informed. Also, kudos to Nick in Service who also helps me with the phone system in my Crosstrek, since I am a major technophobe! More

1999 Outback serviced I recently took our 1999 Subaru Outback to be serviced. I was very happy with everyone in the service department and the mechanic who worked on my car I recently took our 1999 Subaru Outback to be serviced. I was very happy with everyone in the service department and the mechanic who worked on my car. They were helpful, courteous and friendly. I would like to thank Tony, Dan, Sam, Mike, Alicia, Nick, Eric and Stephanie for making it a pleasant experience. More

They're great I'v been an customer of Glanzmann since the early 90's when I leased an Rodeo and they were good then and they are even better now The service depar I'v been an customer of Glanzmann since the early 90's when I leased an Rodeo and they were good then and they are even better now The service department has always been very good and polite, the waiting area and snacks are on point and you can't beat the free carwash. More

Care About The Customer - Eric Wilson is Great As much as possible, they try to treat you like a human and not just a car owner. They always seem to be very busy, but are accommodating of this: fre As much as possible, they try to treat you like a human and not just a car owner. They always seem to be very busy, but are accommodating of this: free loaners, frequent updates, etc. Eric in service is great to work with and genuinely wants to help you out. More

Another Customer Left with my Keys I will admit that I do not bring my car in for service frequently because my husband is a mechanic and does the majority of the service on our vehicle I will admit that I do not bring my car in for service frequently because my husband is a mechanic and does the majority of the service on our vehicles. We normally only bring our cars in for warranty issues and recalls. I have never in my life dealt with such an incompetent service department. We called to make appointments for both vehicles and had to wait 6 weeks for our appointments. My husband's car to Glanzmann last Thursday because his trunk wouldn't open, and his axel was leaking. Glanzmann tried to tell us that there was physical damage to the trunk latch, so it would not be covered under warranty. Not sure how this happens since the only thing that we use the trunk for is groceries. We reached out to Subaru of America to assist us on ensuring that we would not pay out of pocket for this issue as there was nothing that we had done that would have caused physical damage. I should also mention that the car was purchased used from them about a year ago and was a loaner vehicle. Our advisor did not give us any updates on the status of the car and we had to call them Thursday and Friday, only to find out that the work would not be completed until Monday. When I finally went to pick up the car Monday night it took the advisor about 20 minutes to find the keys to our car. The person who checked me in recorded the wrong tag number for our keys. I took my car in Tuesday for a recall. My service advisor Sam asked me to email my insurance card to his personal Gmail account since I did not have a copy of the insurance card for my car. I felt very uncomfortable sending this to his personal email and not his Glanzmann account but did so because I didn't want to make a big deal about it. Sam called me around 2:30 to tell me that my car may be done the same day and I would know by 5PM if I could pick my car up. I called Sam at 5:10PM since I hadn't heard from him and he advised that he was waiting for my keys to be in his hand, which I found to be an odd statement. He explained that he had had my paperwork but not the keys, he was waiting for the technician to bring the keys from across the street. He told me he would have them in about 15 minutes but he would call me when he had them so I could come pick up my car. A half hour later I received a phone call stating that the work on my vehicle was complete, but they did not have my keys. Sam explained that he had had my keys at one point but lost them. He stated that they reviewed the surveillance footage and saw that another customer picked them up off of the counter and walked out with them. He explained that they were trying to figure out who this person was so they could attempt to locate my keys. When I asked how my car was going to be safe on their lot until my keys were located his response was that my car was locked. I pointed out the fact that someone took the keys and that the lot is not gated, so my car would not be secure in their lot overnight. Sam acted like it was not big deal and tried to explain that they were having issues with their valet service. My husband called over and spoke with Eric who told him that they were still not sure who took my keys that it may have been a lot attendant. This morning I called to find out if my car was still on their lot and if my keys were located. I spoke with Stephanie who explained that the customer who picked up my keys emailed them to say she accidentally picked them up. I had to wait until someone went to meet this woman to pick up my keys and bring them back to the dealership. I questioned why my keys were left in an unsecured area that allowed this other customer to be able to leave with them. She explained that Sam was waiting on another customer and put my keys and paperwork on the counter. I also questioned why I was asked to send my insurance card to a personal email and got no response. I questioned why they were unable to locate my keys to my husband's car when I picked his up. Still no response. When I went to pick up my vehicle they again had an issue with finding the keys as it seems like there tag system is not the best thing for them. Finally, Stephanie came out and apologized about the unfortunate situation of another customer leaving with my keys. She did not address the negligence of the advisor and tried explaining how it happened. I am not sure why she could not just say that someone screwed up. With that being said, between my husband and myself, we have owned 6 Subaru vehicles. We were planning on being lifelong Subaru customers. Unfortunately do the poor customer service at Glanzmann we will never buy another Subaru and are now looking to trade in our vehicles. We love Subaru vehicles but if the dealership cannot properly service our vehicles without a hassle, I will take my business elsewhere. More