Glanzmann Subaru - Service Center

Eric Watson gives excellent customer service Eric from the service center was great. He provided us with excellent service for our Subaru Forester giving us timely updates every step of the way. Eric from the service center was great. He provided us with excellent service for our Subaru Forester giving us timely updates every step of the way. More

Excellent Service I brought my car in Saturday morning without an appointment. My left rear tire had two broken lug nuts and was told that my car was not safe to driv I brought my car in Saturday morning without an appointment. My left rear tire had two broken lug nuts and was told that my car was not safe to drive. Eric Wilson was my service person and he took one look at my tire and he agreed. He told me that he would get it fixed for me as long as I didn't mind a wait. Eric came out a little while later and told me that it was being fixed and he wanted to let me know that I needed some work on my rear brakes and pads. I had been told about that at my last service visit. I was happy that I could get that taken care of at the same time. Eric was very helpful and professional. I was also very happy to see that Dan Geist has returned as service manager. I bought my 2005 Legacy at Glanzmann and Dan has been there for almost all of my service visits. Always very happy with Glanzmann Subaru. More

State inspection and oil change My service was provided by Eric Wilson. He was most informative and helpful to me. The quality of your service and concern of the customer far outsh My service was provided by Eric Wilson. He was most informative and helpful to me. The quality of your service and concern of the customer far outshines other dealers I have dealt with. More

Service is excellent and efficient I brought was car in for a state inspection. EricWilson was very courteous and attentive to my questions about the service. He explained the details I brought was car in for a state inspection. EricWilson was very courteous and attentive to my questions about the service. He explained the details of what was done and the charges. The wait was not long and the waiting area was very pleasant and clean. I am very pleased with the operation. I like how efficient the workers are. No one is wasting time. I believe the owner has high expectations and it shows in this smooth operation. I will continue to use their service. More

A shout out to Eric Wilson for helping me with an issue I purchased my 'pre-owned' Subaru Legacy from Glanzmann and they are the only ones who have serviced it. I have found them courteous and efficient a I purchased my 'pre-owned' Subaru Legacy from Glanzmann and they are the only ones who have serviced it. I have found them courteous and efficient and trustworthy--but I ran into an odd problem with my previous visit (for inspection). I received a report after their multipoint inspection that said I needed rear brakes and rotors for a repair costing around $500. I take their recommendations very seriously, but something rang odd. As I reviewed my past receipts/repair invoices when I got home, I noted that my rear rotors (but not pads) were replaced by Glanzmann just 5 months before in July. So I wouldn't need rotors. And the pads were good in July, and I don't drive my car many miles--- but of course I understand things can change. I was confused. To handle my confusion about what really needed to be done at that point, I made an appointment and spoke with Eric Wilson. I showed him my previous invoices for work done and asked if he would check the rear brakes again. He had technician Ryan Roett do just that, and I learned that my rear brake pads were 6/32, and so didn't yet need repair, From my research, pads need replacement as you head towards 3/32. Anyway: Eric was professional, helpful, and cleared up a confusing report, providing me with detailed information that will help me when it comes time to replace those pads. That's the kind of professionalism and excellent service I've received and expected from Glanzmann and they will have Eric and those like him to thank for my continued business. Thank you, Eric. I appreciated the time and attention--and getting things right. More

Great Customer Service Start to Finish We thought our Subaru would need new brakes. Eric Wilson arranged to have the service technician check the brakes right away. Less than an hour later, We thought our Subaru would need new brakes. Eric Wilson arranged to have the service technician check the brakes right away. Less than an hour later, Eric phoned with the great news that we did not need brakes at all. He did identify a couple of minor things to take care of right away, and was very clear in identifying exactly what component had been identified, and exactly how much the service would cost. Eric answered every question patiently and thoroughly. Eric then gave a projection of maintenance that will be due in the coming months, so that we can plan ahead. But nothing major right now. Eric kept us informed at every step of this service day, including a call in late morning to notify me that the car was ready to pick up. I have confidence in Eric's advice. I can also confidently recommend the service team at Glanzmann, under the management of Stephanie Morales and Dan Geist. More

Eric Wilson is the best Extremely knowledgeable and helpful every time I need service. He is the main reason I chose Glanzmann over other Subaru dealers. I have dealt with Extremely knowledgeable and helpful every time I need service. He is the main reason I chose Glanzmann over other Subaru dealers. I have dealt with Eric at a different dealership and followed him to Glanzmann. More

Eric Wilson was very kind and a big help to me. He carefully explained the work being done by the service people through the computer. He was very courteous. He was very patient with me, Thank you. He carefully explained the work being done by the service people through the computer. He was very courteous. He was very patient with me, Thank you. More

The Customer Service that has us coming back Service with care and a smile, Dan has always taken the time to make sure things are running smoothly and takes the time to know who the customers are Service with care and a smile, Dan has always taken the time to make sure things are running smoothly and takes the time to know who the customers are. The quality he delivers is what keeps customers coming back as we knew we are in good hands. More

Inspection Pro Very knowledgeable and polite service team member who assisted on our car. Will definitely return to this dealership. He helps to keep our car safe. Very knowledgeable and polite service team member who assisted on our car. Will definitely return to this dealership. He helps to keep our car safe. More