Glanzmann Subaru - Service Center

Standard inspection Had my car in for its annual inspection today (2/5/18). While they were running the inspection tests, some other minor issues were noticed, including Had my car in for its annual inspection today (2/5/18). While they were running the inspection tests, some other minor issues were noticed, including a rear tire that was slowly leaking and had caused the tire pressure monitor to come on. The tire pressure sensor has malfunctioned previously so I assumed it was acting wonky again but this time it turned out to be something more serious. Eric Wilson was my service rep today so he had the tedious task of calling me three times to tell me the various items that needed attention and to tell me my options and reasons for what they thought should be done to fix each item. He was exceedingly polite, helpful and thorough from the time of my arrival and check-in right through to processing and explaining in detail the final bill. This is the third Subaru I've had serviced at Glanzmann, my second new car from them. My lease is up at the end of 2018 and I will most likely get another vehicle from them. More

Happy customer Eric was my advisor. He took care of everything from start to finish. He went thru all the details and when I was done he even escorted me outside. Th Eric was my advisor. He took care of everything from start to finish. He went thru all the details and when I was done he even escorted me outside. Thank you so much, Eric. Keep up the good work!! More

Good Quick Service I went in to have a wheel hub checked out and as per usual everything went well. Eric was my advisor and made sure I understood what the technicians w I went in to have a wheel hub checked out and as per usual everything went well. Eric was my advisor and made sure I understood what the technicians would be doing and the status of the work. He was courteous and a pleasure to deal with. More

Outstanding Service Excellent service from beginning to end. Robert Migliaccio was very helpful and he went out of his way to make it a pleasant experience. Of all the de Excellent service from beginning to end. Robert Migliaccio was very helpful and he went out of his way to make it a pleasant experience. Of all the dealerships I have dealt with Glanzmann Subaru has given me the best follow up service after I bought my Impreza. The complimentary car wash was much appreciated. More

A model for great service!! This location's service department is being managed and staffed by mature and intelligent adults that understand the importance of an efficient and pl This location's service department is being managed and staffed by mature and intelligent adults that understand the importance of an efficient and pleasing service experience. I came to Dan on a Saturday morning when they were *extremely* busy, with a 4 week reservation schedule right after the holidays. My car is 500 miles shy of a 100k warranty and needed an 'emergency' Tech Analysis for documentation of a possible repair. Despite the line of people coming in and a required inpromptu reading of a technical bulletin, he heard me out, performed an analysis of the situation and immediately determined a course of action. I was transferred to Eric who quickly onboarded me. And in less than 10 minutes I was enjoying a coffee in their clean and comfortable waiting area. This location|department is extremely busy and they do a great job managing the operation. It's run by sharp and polite people that value customers and have pride in delivering quality. In addition to my own experience, I overheard several others who were in for tire pressure sensors and other minor service and they all appeared to have the same quality experience with the staff. All mechanical things break, it's good to meet people who work hard to make the maintenance process as pleasing as possible. Keep up the good work! === Edit: (((Post Service))) Despite every service manager's nightmare... a customer that has self diagnosed a problem AND recommended a remedy... Dan heard me out. And I respect him for taking the time to listen to a total stranger during a busy morning, to pause and place as much importance and attention towards my issue as I do. Not an easy thing to do, as I came prepared and sand bagged him with a problem I had researched for a warranty repair that I was prepared to defend. He surveyed the situation and made a quick and effective decision that resulted in a positive outcome. And for that I'm grateful, as it not only left me happy with the Glanzmann service, but also with the brand. Eric and the tech (Joe Betschner) successfully diagnosed the problem and located the service bulletin covering the warranty service. And...they had also performed a TSB on a wiper motor cover for me as well. On a really busy Saturday morning. Just so people don't expect rose petals at their feet, this took 3 hours in total. And I think that was more than reasonable considering no reservation whatsoever. I'm grateful to the dealership for objectively reviewing a warranty item. And thanks to their timely assistance, it was determined that repairs are covered under a SoA bulletin. The only complaint I heard all day (8:30a-11:30a) was a lady that wanted to fill her own tires with air in their service drop-off bay. I heard a lot of a service for TPMS (tire pressure sensor) and no charge. They did recommend certain reasonable service for (bulbs, brakes, wipers) after checking TPMS vehicles, but no heavy upsell. Power plugs and/or phone charging adapters in the wooden computer cubicles would be nice. I'm sure a risk manager would speak otherwise. Truth be known; considering I do almost all mechanical work on my autos myself, the dealer visit is......yeah, I dread it. I consider my dealer visit a defeat and I was literally at their mercy on this warranty item. But Dan and Eric turned it into a very pleasing experience and that's not easy. I've been buying parts from them for over 12 years. And I was really pleased with their service today as well. I hope they can maintain the professionalism, efficiency, ethics and synergy in their service department, it was a really refreshing experience. More

Recent visit for inspection recently brought our 2016 Legacy in for inspection. Everyone is very nice and helpful. Our service advisor Robert Migliaccio kept me up to date on pro recently brought our 2016 Legacy in for inspection. Everyone is very nice and helpful. Our service advisor Robert Migliaccio kept me up to date on progress of the appointment and was very kine. Waiting area is very comfortable and I very much appreciate the work/study stations. More

Poor customer service Terrible. My son and his dad purchased an Impreza.My son's first car. GPS not working properly. They set up an appointment and said it could take 3 to Terrible. My son and his dad purchased an Impreza.My son's first car. GPS not working properly. They set up an appointment and said it could take 3 to 4 hours. After he came for his appointment at 11 am they told him they could not do anything and he had to wait for an update in spring if the issue could be fixed. They also were supposed to give him a 50 gas card for his car purchase. When he came for his appointment they told him it was passed the 45 days for issuing the card. He asked to come in months before to pick it up but they said they would give it to him when he came a few days ago but then said it was to late. This dealership should be embarrassed with their poor customer service. What a disgrace. I would not buy a car from Glanzman More

Reliably excellent I called ahead to see how long "express service" would take. The person in service gave me an estimate with the caveat that it depended on how many ca I called ahead to see how long "express service" would take. The person in service gave me an estimate with the caveat that it depended on how many cars were in the queue. "If we have a rush of 4 cars, it could take an hour and a half. Earlier is better generally." I went the Friday before Christmas, and there were 5 cars in front of me. It took not a minute more than an hour and a half. I decided to wait. The waiting area is comfortable with coffee, other drinks and little snacks. All of the service personnel are friendly and helpful. More

Customer Service 'Just like the name subaru is synonymous with safety, reliabilty and customer satisfaction so should the dealer selling the vehicle. Glanzmann has a 'Just like the name subaru is synonymous with safety, reliabilty and customer satisfaction so should the dealer selling the vehicle. Glanzmann has a good reputation for their sales, service and loyalty. I know you will keep this reputation alve by doing the right thing when working with Patti Simpson on an agreeable resolution. More

Simply Amazing Service Brought in my Subaru Outback for service and was helped by Rob who did a wonderful job writing up my service job. He explained everything that would b Brought in my Subaru Outback for service and was helped by Rob who did a wonderful job writing up my service job. He explained everything that would be done, explained the pricing and sent me on my way with a smile. Everything was done properly in the time I expected. Thanks Rob and everyone at Glanzmann for your outstanding service and I will be back when I need servicing once again. More