Glanzmann Subaru - Service Center

Checkup for winter I made the reservation online, showed up at the time and was out in 45 minutes. I was informed of everything they would do, and given options for a co I made the reservation online, showed up at the time and was out in 45 minutes. I was informed of everything they would do, and given options for a couple of things they found. The waiting room is clean, pleasant, quiet, with lots of seating and kiosks for work, where I bring my laptop. Couldn't have been more efficient, and then they washed the car at no charge! Thanks Emily, thanks everyone at Glanzmann! More

Service Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties wer Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties were very understanding and extremely knowledgeable . Kudos to Eric and Stephanie. More

State Inspection Excellent service experience. I brought my Subaru in for inspection and Eric suggested some additional service that would improve the performance of m Excellent service experience. I brought my Subaru in for inspection and Eric suggested some additional service that would improve the performance of my car. I was in and out quickly. My car is running great. I'm glad I took Eric's suggestion. My car is running smoother now. Thank you! More

Replacement of headlight assemblies. Glanzmann should be aware that Jonathan may have saved a client relationship. It took me three visits to get the fading headlights and oxidized headl Glanzmann should be aware that Jonathan may have saved a client relationship. It took me three visits to get the fading headlights and oxidized headlight covers replaced on my Subaru Impreza - Visit 1 was scheduled for a Saturday and I was told after I arrived that the work could not be done that day. Visit 2 I was informed that the wrong assemblies had been ordered. So when I arrived for what I intended to be my last try at this with Glanzmann and was told that the estimate I had been given was off (low) by several hundred dollars, I was not a happy customer. Jonathan handled the visit and could not have been more professional and helpful. Nor could he have done more to make things right for me. It was a very busy day there, and he kept me informed frequently of the status of the job. He was honest and forthright about everything from timing to the estimate issue. He also made an extraordinary effort to reconcile the actual cost with the estimate I had been given. Others in the waiting area saw and heard his conversations with me and were equally impressed with him. I left feeling much better about Glanzmann service - more like "old times" there - and hoping that I would be lucky enough to draw Jonathan for any future visits. He is efficient and a "worker" and his client management and human relations skills are top-notch. He is an asset to Glanzmann and I know all those who overheard our conversations and saw his efforts to make things right agree with me. Thank you, again, Jonathan. M.T. Ryan More

Great Exoerience! So, battery died on our 2015 Outback. Once we got it jumped, I needed a complete check on the battery and alternator. Went over to Express service and So, battery died on our 2015 Outback. Once we got it jumped, I needed a complete check on the battery and alternator. Went over to Express service and Sam took me right away. Checkup took about fiftenn minutes and I was on my way. Great, personal experience and am looking for to a renewed relationship with Glanzmann Subaru. Thanks again Sam!! More

Love the Express Service option! We are now driving our 2nd Forester from Glanzmann, and our #1 reason for purchasing another Subaru was the outstanding customer service provided by G We are now driving our 2nd Forester from Glanzmann, and our #1 reason for purchasing another Subaru was the outstanding customer service provided by Glanzmann. I love the new Express Service option, which allows me to get simple maintenance done over a lunch hour rather than needing to schedule an appointment. I also love the new service center waiting area, where I can work, relax with HGTV, or read while waiting for my vehicle! More

RETURN OF A EFFIENT SERVICE ADVISOR WAS THERE FOR 90,000 MILE SERVICE. WAS NOT TOLD WHEN APPT MADE IT WOULD BE APPROX 4 HRS OR WOULD HAVE HAD SOMEONE DROP ME OFF. DAN GEIST ARRANGED FOR WAS THERE FOR 90,000 MILE SERVICE. WAS NOT TOLD WHEN APPT MADE IT WOULD BE APPROX 4 HRS OR WOULD HAVE HAD SOMEONE DROP ME OFF. DAN GEIST ARRANGED FOR ME TO BE DROPPED OFF AND PICKED UP. PLAN TO PURCHASE A NEW SUBARU, BUT WAS IN DOUBT ABOUT THIS DEALERS CONFUSING AND UPHAPPY CUSTOMER SERVICE DEPARTMENT. GLAD DAN IS BACK. NEED TO HIRE MORE LIKE HIM. More

Express oil change Nice experience clean and comfortable waiting area, quick service. I have a NY Giant plate on my car so Sam, the person who checked me in felt sorry a Nice experience clean and comfortable waiting area, quick service. I have a NY Giant plate on my car so Sam, the person who checked me in felt sorry and used a $10 off coupon. That put the personal touch to your service. I don't usually fill out surveys but because Sam went the extra mile so did I. More

Flat fixed fast In less than an hour they removed a screw from my tire, plugged it, and washed my car. I wish they had wiped the car with a cloth afterwards because In less than an hour they removed a screw from my tire, plugged it, and washed my car. I wish they had wiped the car with a cloth afterwards because by the time I got home it had spots. More

Excellent Service I had a flat tire and had a horrible experience with roadside assistance as it took 3 hours to get spare put on car. I was exhausted from the ordeal. I had a flat tire and had a horrible experience with roadside assistance as it took 3 hours to get spare put on car. I was exhausted from the ordeal. While waiting for roadside assistance, I made an appointment at Glanzmann to get a new tire as it was the closest Subaru service near me. I came into Glanzmann earlier than appointment and. Jonathan Cashman fit me in with ease. Jonathan not only set up car for new tire but also for service and inspection due the next month saving me time and energy on another appointment. Jonathan Cashman made my service experience the best as he was thorough, communicative, and professional. He was very pleasant to talk to and treated me and as I observed all customer's with the importance due each person. Prior to going to Glanzmann, I used John Kennedy Subaru. I will be continuing all service and car purchases at Glanzmann. Thanks to Jonathan Cashman!!! More