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1,010 Reviews of Glanzmann Subaru - Service Center
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July 14, 2017
Poor Communication We made an appointment two weeks ahead of time to have our car looked at. That Friday, we dropped off the car and got no call about progress. We calle We made an appointment two weeks ahead of time to have our car looked at. That Friday, we dropped off the car and got no call about progress. We called that afternoon to hear our car had not even been looked at, and would likely be looked at the following Monday. We were offered a loaner car to use in the interim. When picking up the loaner car, we requested and were guaranteed we would get a call when they took a look at our car. By Monday afternoon we had not received any call; we called them and were told they were working on our car and it was not clear all that would be done and the exact cost. We were finally able to pick up our car on Tuesday. Overall, there was a lack of communication on the part of the Service Center about what was going on with our car. It also was frustrating that we made the appointment two weeks in advance and our car was not even looked at that Friday, or over the weekend. More
by LP
Employees Worked With
Christina
July 10, 2017
Glanzmann Subaru for a great service experience! 38 years I have been a Glanzmann customer. There service and especially Dan Geist have kept my cars in "the day I bought them shape". They are a cust 38 years I have been a Glanzmann customer. There service and especially Dan Geist have kept my cars in "the day I bought them shape". They are a customer friendly environment. More
by capone
Employees Worked With
Dan Geist
July 06, 2017
great experience Easy drop off and pickup, especially at new location for service. Eric Wilson did a great job of keeping me informed made the experience very easy for Easy drop off and pickup, especially at new location for service. Eric Wilson did a great job of keeping me informed made the experience very easy for me More
by Alfred Michael Samaha
Employees Worked With
June 30, 2017
Glanzmann customer service is excellent. I bought my Outback wagon at Glanzmann and have all of my service appointments done there. They are professional, thorough, and take great care of my I bought my Outback wagon at Glanzmann and have all of my service appointments done there. They are professional, thorough, and take great care of my car. More
by lovemysubaru
Employees Worked With
Dan Geist, Jonathan Cashman
June 28, 2017
Great service I bought my car in 2015 because Glanzmann was the most honest dealer I've come across in 68 years. I went today for my car inspection which was free b I bought my car in 2015 because Glanzmann was the most honest dealer I've come across in 68 years. I went today for my car inspection which was free because I bought the car there. There is a nice new service area with free Wifi, snacks and drinks and now a free car wash after you have your car serviced. You can't ask for more. More
by cathyfb
Employees Worked With
June 28, 2017
Sway bar service. Eric was very attentive to my needs. He even offered immediate service but I was unable to stay. He kept me up to date as something unexpected came u Eric was very attentive to my needs. He even offered immediate service but I was unable to stay. He kept me up to date as something unexpected came up. The service and attention was more than I expected. The last time I got this kind of service was when I owned Saturns. More
by mjsz34
Employees Worked With
June 27, 2017
Inspection and 30K Mile Checkup Brought my car in for an 8AM appointment on Monday, June 26th. Sign in was organized and I was regularly updated on the status of my car by Eric Wi Brought my car in for an 8AM appointment on Monday, June 26th. Sign in was organized and I was regularly updated on the status of my car by Eric Wilson. Loved getting my car washed before I left the site. Nice touch. More
by Claire McNicholas
Employees Worked With
June 20, 2017
Very personable and efficient I was taken care of and the waiting area with booths was very useful as I could work while I waited. We need more power outlets though and when the la I was taken care of and the waiting area with booths was very useful as I could work while I waited. We need more power outlets though and when the landscapers are around the entrance closing the doors would help to reduce the noise. The team works very hard from what I can see to ensure everything is handled as quickly and efficiently as possible. The staff are friendly and courteous, most importantly they are honest about time and cost. The new facility is convenient and I love the fact that my car can get a power wash after the work is done. I also think that having a separate building for service makes it much easier than the old location where parking was tight and access could get difficult. The whole experience has been improved. More
by tonyN
Employees Worked With
March 20, 2017
The best! I brought my 2016 Subaru outback in on Saturday since my check engine light was on. I had the pleasure of connecting with Christina Lowe. She is aweso I brought my 2016 Subaru outback in on Saturday since my check engine light was on. I had the pleasure of connecting with Christina Lowe. She is awesome!! It was the best experience by far!! She was extremely courteous, thorough, and very attentive. I am still thinking of my experience with her, and believe out of all the service people I've ever dealt with in my life, I'd give her a 100!! One more thing she was even pleasant and courteous when walking me to my loaner. So, overall I felt totally satisfied from the time I entered the service department to leaving -- she was phenomenal! More
by ttonya10
Employees Worked With
Christina Lowe
January 12, 2017
Yesterday's service handled by Eric Before I write accolades about Eric Wilson, know that I'm comparing him to Wilkie Lexus and Sussman Acura, 2 luxury brands with substantive service de Before I write accolades about Eric Wilson, know that I'm comparing him to Wilkie Lexus and Sussman Acura, 2 luxury brands with substantive service departments and well trained service representatives. So it gives me pleasure to compliment Eric for being at least as good as his competition. He was efficient, a good listener, thorough, and translated my general complaints to detailed instructions for Glanzmann's technician, Brian Pilz in this case. But most importantly, Eric stayed in close contact with Brian and for each of my nudging phone calls, Eric was up to date on my car's status. In the end, my bill was $50 less than quoted because two of the tasks required little technician time. A smaller-than-expected bill is wholly delightful for a car's owner. Congrats to Glanzmann for staffing your service department with capable, attentive, and knowledgeable professionals. More
by zebovitz
Employees Worked With
