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Glanzmann Subaru - Service Center

Hatboro, PA

4.4
1,013 Reviews

1,013 Reviews of Glanzmann Subaru - Service Center

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April 29, 2021

This issue was resolved by the dealership and a credit was given for the emission inspection cost. I am satisfied with the resolution but also hope the dealer recognizes the need to courteously give new c More

by Doug
Recommend Dealer
Yes
Employees Worked With
Nick Giorgione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Glanzmann Subaru responded

Doug, we completely understand your point of view and the unfortunate timing of the purchase versus when the emissions came due. However, you should know that we are required to follow state guidelines on emissions testing and are also unable to simply match up an inspection sticker to a registration expiration because of the limits placed on how far out we can issue stickers. Nevertheless, one of our service representatives will be contacting you with what I hope is a satisfactory resolution. Sincerely, Jeff Glanzmann

Apr 29, 2021 -

Doug responded

In situations like this out of courtesy to the customer you should issue an exemption at the time of purchase. Are any vehicles exempt from Pennsylvania’s emissions program? •the vehicle is a new car, not previously titled and driven less than 5,000 miles before registration; motorists should receive an exemption sticker valid for up to 12 months upon receipt of the new car from their new car dealer.

April 26, 2021

Service was quick, thorough, and efficient. Environment and person to person communication was pleasant and relaxing.I really felt valued and respected. Excellent tracking of when your car needs servicing. More

by temple41974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Chau, Colin Heng
Apr 26, 2021 -

Glanzmann Subaru responded

Thank you for the 5 star review! Our customers are always our #1 priority, and we're so glad to hear the our team exemplified that for you! We look forward to your next visit to Glanzmann Subaru! Sincerely, Jeff Glanzmann

April 22, 2021

Sam was on top of everything: appointment, loaner, and service. I now live far away from the dealership, but I’ve been going there for 30 years and see no reason to change. Highly recommended! More

by jacobsk1@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Simkins
Apr 22, 2021 -

Glanzmann Subaru responded

Thank you for the great review. I will be sure to thank our team for providing you with excellent service. We look forward to working with you again. Sincerely, Jeff Glanzmann

April 05, 2021

Seemless and easy service visit. Professional and courteous service. Annual state inspection and scheduled oil change. Pricing and communication were great. Thanks very much Glanzmann More

by Sheldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Okubo
Apr 05, 2021 -

Glanzmann Subaru responded

Thank you for the positive review! We are delighted to know that you found your experience to be five stars. Thank you for choosing Glanzmann Subaru and we hope to see you again in the future! Sincerely, Jeff Glanzmann

April 03, 2021

We are always satisfied at Glanzmann. It’s obvious that customer service is of great importance to the dealership. This is the second outback we purchased there. Washing the car after service is a thoughtf More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Chau, Colin Heng
Apr 05, 2021 -

Glanzmann Subaru responded

Thank you for the outstanding 5 star review, Cheryl! We appreciate your recommendation and welcome you back anytime. Sincerely, Jeff Glanzmann

April 03, 2021

I was unimpressed with the service department. This is my first Subaru and first service appointment on a new vehicle. I didn't know the procedure, and walked inside. No one offered to help, nor even ac More

by New to Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Chau
Apr 06, 2021 -

Glanzmann Subaru responded

We strive for 100% customer satisfaction and surely missed the mark here. Your opinion is very important to us as well as your business & we apology for any inconvenience we may have caused you. We have addressed your comments with our management team & we thank you for bringing this to our attention. Sincerely, Jeff Glanzmann

April 03, 2021

Bryan at Glanzmann was wonderful. He took my car in promptly for service and kept me informed along the way. He suggested other options that I may consider in the future. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Okubo
Apr 05, 2021 -

Glanzmann Subaru responded

Thank you for taking the time to share your great service experience with Bryan. Please do not hesitate to reach out to us, when we can work with you again down the road! Sincerely, Jeff Glanzmann

April 02, 2021

Sam & Chris always take good care of me. Sam overall knows his work and get me in & out! I would recommend service at Glanzmann Subaru. More

by Jamar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Simkins, Christian Rodemich
Apr 02, 2021 -

Glanzmann Subaru responded

We appreciate your positive review about your recent experience with us! We hope to see you soon! Sincerely, Jeff Glanzmann

April 02, 2021

I had a great experience at Glanzmann Subaru for my annual vehicle inspection. George, my Service Advisor, was very professional, and clear and concise about the process -- even helping me quickly rene More

by J Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bancroft
Apr 02, 2021 -

Glanzmann Subaru responded

Thank you so much for your positive comments about Glanzmann Subaru! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Glanzmann

March 18, 2021

Christian was very helpful, pleasant to work with. Very responsive. Helped with car play issue. Saw me immediately. Very knowledgeable. Recommend him for tech issues. More

by Phschieber
Recommend Dealer
Yes
Employees Worked With
Chris Waldron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Glanzmann Subaru responded

Thank you for taking the time to share with us your great feedback. We are so glad to know that we've been helpful and easy to work with. We welcome any future business. Sincerely, Jeff Glanzmann

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