Glassman Automotive Group - Service Center
Southfield, MI
1,106 Reviews of Glassman Automotive Group - Service Center
Great friendly service Always great and fast service. If service will take longer than quoted, someone will let you know. Also any added expenses that you will now have. Always great and fast service. If service will take longer than quoted, someone will let you know. Also any added expenses that you will now have. More
relatively short wait (oil change). EXCELLENT customer serv. OUTSTANDING customer service from each and every employee! Relatively short wait, compared to other dealerships I've serviced at. Will definitely retu OUTSTANDING customer service from each and every employee! Relatively short wait, compared to other dealerships I've serviced at. Will definitely return and recommend this location to friends! I liked that the service department was NOT understaffed. More
Welcoming and Caring Upon arriving for service there is always a warm and smiling individual to assist with your needs.The service rep that I death with, Stephanie, was ab Upon arriving for service there is always a warm and smiling individual to assist with your needs.The service rep that I death with, Stephanie, was able to tell me everything that my car needed. She was not aggressive in doing this, which makes you go on to get the work done. I also know that they will stand behind all of their service. More
Service was awesome This is a great dealership. The ladies in service were attentive and professional, direct, explained things well. They reviewed the service items nee This is a great dealership. The ladies in service were attentive and professional, direct, explained things well. They reviewed the service items needed on my veh. The service was great, The ladies in service are great. The turn around time was great as well More
37,500 mile service, brake check Brought my 2011 Subaru Outback in for maintenance after purchasing it used. Sarah was very courteous in getting the car checked in and getting me acqu Brought my 2011 Subaru Outback in for maintenance after purchasing it used. Sarah was very courteous in getting the car checked in and getting me acquainted with the shop. Stephanie took the time to address my concerns regarding what went wrong with the rear rotors. More
back bumper repair They were efficient, prompt, and polite. The had my car ready at the date and time originally stated. Stephanie was very helpful since I dropped off They were efficient, prompt, and polite. The had my car ready at the date and time originally stated. Stephanie was very helpful since I dropped off my car after hours to have my car safely stored and transported from the dealership to the collision shop the next day. More
Courteous and professional. No surprises and efficient service. Everything was completely explained and completed on time. I would recommend the service department most highly an No surprises and efficient service. Everything was completely explained and completed on time. I would recommend the service department most highly and without any reservation. More
Service Visit Review Stephanie was really helpful. I have come to the dealership about the tire pressure sensor light issue about 3 times. This times instead of just reset Stephanie was really helpful. I have come to the dealership about the tire pressure sensor light issue about 3 times. This times instead of just resetting the check light. She order a new sensor for the tire pressure light as that was causing the light to appear again and again. More
Personal service Sarah went out of her way to make sure I knew what was happening with my car every step of the way. I was particularly grateful that I was able to get Sarah went out of her way to make sure I knew what was happening with my car every step of the way. I was particularly grateful that I was able to get in without an appointment and had my car back before the end of the day. Also, I had asked for an expensive repair that proved unnecessary; kudos to Sarah and the crew for letting me know that I would not need to make the expenditure...rather than just going ahead with it and saying, "But that's what the customer wanted." An excellent customer service experience. More
Service Good experience everytime... Came in for oils change and rotateing tires. No long waiting preoid. Very good custmer service.. Never had a problem with Good experience everytime... Came in for oils change and rotateing tires. No long waiting preoid. Very good custmer service.. Never had a problem with anything.. More