I made an appointment with Crystal for the prices and deals that they have. Even though I had an appointment, Crystal sent me to another rep. Crystal didn't send Randy any information that I included in my appointment. There are many things wrong with Randy, didn't wear the mask properly, didn't want to give me the deals that they have because it was the end of the month, and was pretty rude. It looks like he didn't want to sell the car that day. They sent the information for a credit inquiry aware that it was incorrect. Told my girlfriend, quote: "Do you want the car or not, you have to sign If you want to." when they incorrectly sent the information and we had to sign a second credit inquiry with the correct information. It was inquired like 5 times, 2 of them without our knowledge. After 3 hours they ask us to leave without a deal because the bank wasn't answering, even though I told Randy I had a preapproval. Worst experience, I do not recommend this dealer unless you want to be rip off. I went to Garber Hyundai and didn't have any problems, even I made everything by phone and got over $1k in rebates.