I had found a Subaru Outback on cargurus for a great price. We were called by the dealership on Saturday afternoon to set up an appointment with Josh for Thursday to buy the car. We would be driving across the state (two hour + drive) to come see the vehicle, a drive that we were assured would be made “worth our while.” We had numerous confirmation texts and phone calls to remind us of our appointment to see this specific outback.
We headed out Thursday morning, after I had worked all night, and drove through a snow storm to make our appointment. We arrived at the dealership and asked for Josh, as he had told us to do so. We were immediately corrected and told that Josh only makes the appointments and does not meet with customers. So we told them we had an appointment to see this specific 2017 outback and the salesman responded that the vehicle was not there. After driving two hours through a snow storm for a set appointment, my father stated, “the car better be here, or we have a problem.” The salesman immediately became defensive and stated “you and I don’t have a problem.” He then said he’d look for the vehicle and he called over to the used car sales manager, Chris Baroli. We were directed to a building two doors down to speak with Chris. Chris informed that the vehicle had sold the night before. When we expressed our frustrations at the lack of communication, Chris responded that there was nothing he could do for us but sell us a different car. Not feeling like our extreme inconvenience had been addressed, we asked to speak with the GM. The GM was in a meeting at the time, so we said we would wait to speak with him. We headed back to the first building to wait when the sales manager followed us back over to again, try to sell us a different car (although I was very picky when picking out the initial Subaru and wanted wanted a specific combo at the right price point.) The GM never came out to see us, even when his meeting ended. We had yet to receive a single apology for the disappointment and inconvenience.
It was not until we called the owner of the dealership that we received an apology. George was very apologetic and kind and worked to try to remedy the situation. Unfortunately he did not have the car that I wanted in stock for the price point that I needed.
Unless you have the pleasure of working directly with George, do not go to this dealership. The salesmen were rude sleezeballs. Drive the 8 miles to LaFontaine Subaru— they were much much kinder and offered very fair prices.