Glassman Automotive Group - Service Center
Southfield, MI
1,142 Reviews of Glassman Automotive Group - Service Center
Saab service department Service department manager Sara along with auto-technician Kyle, have taken great care of my Saab. Their knowledge, personal attention and professiona Service department manager Sara along with auto-technician Kyle, have taken great care of my Saab. Their knowledge, personal attention and professionalism is outstanding! I have purchased cars from the Glassman family since the 1980's and remain confident in the staff and the Glassman service delivery model. More
Excellent Service The Service Department is very thorough. All requirements are explained, an estimated time is given and shuttle service is there if you need it. Ver The Service Department is very thorough. All requirements are explained, an estimated time is given and shuttle service is there if you need it. Very professional staff and service writer. You can trust them. More
great service Did more work than needed and went out of their way to please me. I wanted an oil change and they got it done. Very pleased Did more work than needed and went out of their way to please me. I wanted an oil change and they got it done. Very pleased More
Saab 9-2X service I took my 2005 saab 9-2X for service. All the service and consultant Sarah helped me was great. I will recommend and take my car again. I took my 2005 saab 9-2X for service. All the service and consultant Sarah helped me was great. I will recommend and take my car again. More
Understanding the Customer First met Sarah the second time I came in for service. Not only was she friendly and competent, she has the ability to listen to the customer, pin poi First met Sarah the second time I came in for service. Not only was she friendly and competent, she has the ability to listen to the customer, pin point the main problem and get to the answer. She's shows patience, effectiveness and has the customer in mind. Always offers a revisit or phone conversation to the customer to solve any problem. More
Great people..job completed quickly Like the staff..friendly..helpful. Use shuttle service which is a plus not offered by other dealers.. Dealership personal fair...prices are a bit high Like the staff..friendly..helpful. Use shuttle service which is a plus not offered by other dealers.. Dealership personal fair...prices are a bit high but I go here for the convience More
Oil change and tire rotation. I went in for an oil change and tire rotation. Everything went fine except they forgot to put my wheel lock key back in the car. The service advisor h I went in for an oil change and tire rotation. Everything went fine except they forgot to put my wheel lock key back in the car. The service advisor had to go get it for me. This happens quite frequently. I never know if they put the wheel lock in the trunk or glovebox or cup holder or under the seat or forgot to put it back in the car at all. I have to go searching for it. What if I had driven off without checking for the wheel lock and then needed the key at another time? I wish they would make a habit of handing me back the wheel lock personally instead of making me look for it or driving off without it entirely. Other than that, it's a great dealership service center. More
quick service I was met promptly and car was checked in quickly; I never mind waiting in the very comfortable waiting room with a cup of their good coffee and my bo I was met promptly and car was checked in quickly; I never mind waiting in the very comfortable waiting room with a cup of their good coffee and my book. The coupon I received via email was an added bonus More
great service great , I've beening to to glassman for a number of years , never had a bad experience. a 10 everday and every way.ghreat great great , I've beening to to glassman for a number of years , never had a bad experience. a 10 everday and every way.ghreat great More
Quick oil change Coming in for oil changes in short notice, they've always been able to accommodate me. I can go in and know I'll be driving away in short order. E Coming in for oil changes in short notice, they've always been able to accommodate me. I can go in and know I'll be driving away in short order. Everyone is always so nice and friendly, helpful. and Stephanie is always a joy to deal with every time! More