Glassman Automotive Group - Service Center

Service interview I am impressed with the warm greeting I get, the respect that is given to me. and the work is always correct, So thank you. I am impressed with the warm greeting I get, the respect that is given to me. and the work is always correct, So thank you. More

Bad Service Experience In early February of this year I discovered that my 2009 Forester was experiencing a very common problem that Subaru's exhibit, misfire due to oi In early February of this year I discovered that my 2009 Forester was experiencing a very common problem that Subaru's exhibit, misfire due to oil leaking into the spark plug wells. Although most won't see this problem until 100K miles, mine started to exhibit it at 75,000 miles. After I researched this issue and found that this was a common problem and a very easy one to correct, basically $50-$60 in parts and a few hours in the garage I thought about doing it myself, but because of the harsh winter in Michigan and the weather forecast not so favorable for temperatures for the week, I decided to take it to Glassman, where I had purchased it, for repair. The day I took my vehicle in I called Glassman in the morning first and explained to the service rep the issue I was having and that I have already confirmed that this was the issue, so I asked for quote to decide if I would have the repair done there. Figuring this was a common issue with Subaru's they should have this service experience and it should be reasonably priced. On the phone the rep quoted my around $450, which seemed a little high for the parts cost, but since it was winter and needed to be done A.S.A.P before further engine damaged occurred, I decided to take it in. Of course when I got there they wanted to sell me other maintenance services, brakes, oil, etc... I told them I have taken care of all those items and didn't need them and that I only wanted the spark plug grommets and valve cover gaskets changed to remedy the current issue. I also told them I didn't need anything else like spark plugs and wires, because I work for a Auto supplier and could get better quality parts for far better pricing. Anyway, I left the dealer with my vehicle so they could confirm the issue and get back to me with the exact pricing. About an hour later they called back and confirmed what I had told them was the issue and with a repair price of over $900, so I asked for what and even though I had told them earlier, they still priced in oil, oil change, spark plugs and wires. I asked them to please re-quote for just the grommets and gaskets, which is only about $60 in parts. About 15 minutes later they called back with a price of $720. Again I asked if that was correct and the service rep even confirmed that it was just the grommets and gaskets and that the part price was around $60 and the rest was labor. I told them that was ridiculous for a 2-3 hour job and that I would be coming to pickup my vehicle. When I arrived to pickup my vehicle they charged me $111 as a diagnostic fee, for something that took them all of about 10 minutes to check, the reason I know this, because I did the same thing the night before and that's all it took me. Just to note, Sellers Subaru only charges $50 diagnostic fee. I ended up doing the repair my self in a cold garage, and for my first time only took me about 3.5hrs and $60 in parts. Needless to say I will never be going back to Glassman again for service or purchase. One note, during this whole process I was very cordial to any rep that I talked to, I never lost my temper and I even explained that I work in the Automotive field and have experience working on cars. I still felt like they were trying to take advantage of me, or didn't want my business. More

Good job and then some 16 wheeler had its back wheels create a very large pothole with sharp edges immediately in front of my Hyundai. When I finally got the vehicle to the 16 wheeler had its back wheels create a very large pothole with sharp edges immediately in front of my Hyundai. When I finally got the vehicle to the side of the road I had the two right side tires shredded, the wheels bent, the shields torn off and the right fog light destroyed. It was towed to Glassman Hyundai service. After getting approval from my insurance carrier, with a big assist from the Glassman service staff, I had approval for all the needed repairs. The work done was fast, complete and, most importantly, done well. My car is back to its prior status and running well. Nice job done by all at Glassman. More

I purchased my Hyundai from another dealer which was extremely far from my home. My SUV needed service and Glassman was closer so that's where it went. I had some issues that were solved by very profess extremely far from my home. My SUV needed service and Glassman was closer so that's where it went. I had some issues that were solved by very professional and courteous service people. Sandy and Stephanie were so professional and courteous even when I was very discouraged by my service at the other dealership. Because of the care and respect I received from the Glassman staff, I will be doing all of my repairs and business with Glassman. I have also recommended that my daughter who is a Hyundai owner, that she use Glassman for all of her service needs. There was also a service person named Jason who was the highlight of my day. When I arrived first thing in the morning I expected things to be a little sluggish. Jason was very enlightening and refreshing at the start of the day. I trusted leaving my car in his hands. They keep you posted on how things are coming along with your vehicle. They just have overall great customer service! More

Stephanie is absolutely great! I had a Kia prior to my Subaru and have always had wonderful customer service from her. She is the reason I stay with Glassman service. Subaru and have always had wonderful customer service from her. She is the reason I stay with Glassman service. More

In The late summer if 2012 I bought my beautiful 2013 Subaru BRZ from new sales car Tom Kalmeta, he was very nice, easy to talk to, and I trusted him. Since my car was a special order he kept me updated Subaru BRZ from new sales car Tom Kalmeta, he was very nice, easy to talk to, and I trusted him. Since my car was a special order he kept me updated on it's arrival time which was about 6 weeks. I would recommend this gentleman to anyone using this dealership. I had to have a tire and rim service done in Mid December of 2013. I was extremely concerned due to my enthusiastic fondness for my car. This is were I met assistant service manager Stephanie Cilli. She understood my weakness of having to leave the BRZ. She assured me it would be carefully and properly left inside while waiting for new rim and tires. She was true to her word and I can't thank her enough. To any car enthusiasts, worry is part of the wait. This car is very special to me and I couldn't list all the reasons the BRZ is well worth looking at and investing in . I met the dealership owner Mr. George Glassman and told him personally of my experience with Tom and Stephanie. I can't thank these 2 people enough for making my driving experience even better. Tom for his patience and help getting me the BRZ and Stephanie being so mindful, and knowing anytime I have a problem I can feel rest assured my car will be in the best hands. This whole interaction has made me realize that I chose the correct dealership (Glassman Automotive Group) which makes my driving experience a complete joy. Laurel N. Cook /Southfield, Michigan More

This is my second Subaru, both of which I purchased in Tampa at Mastro Subaru. Got great service there and when I moved to Detroit area, I worried about getting good service in American Automobile town. N Tampa at Mastro Subaru. Got great service there and when I moved to Detroit area, I worried about getting good service in American Automobile town. No worries now. Glassman service is great and the people, especially Kim Rundel, do everything they can to help their customers. Service is quick and one thing I really appreciated was if I asked to have something checked and it didn't need service after all, they didn't do it anyway and charge me. Thanks Kim and Glassman! More

The service people were incredibly nice and explained everything to me. They even found that my front headlight was out even though I only came in for a recall and oil change everything to me. They even found that my front headlight was out even though I only came in for a recall and oil change More

I was having some issues with my vehicle which had over 60k miles on it, the mechanic told them what was wrong which the service advisors relayed to me as part of it still being under warranty! I was so ha 60k miles on it, the mechanic told them what was wrong which the service advisors relayed to me as part of it still being under warranty! I was so happy because I had no idea I still had warranty and it was their knowledge that helped my vehicle get repaired under warranty....I also had some other maintenance work performed and I don't think I have ever been happy to spend money at the dealership until today! More

Scheduled maintenence is very expensive. I was told that I would be informed of any specials current or upcoming when I scheduled my vehicle for maintenence. I was not. I paid $890.00 for 30k maintenence an I would be informed of any specials current or upcoming when I scheduled my vehicle for maintenence. I was not. I paid $890.00 for 30k maintenence and when I went home that night there was a coupon for $100.00 off in the mail. They refused to apply the discount so I feel cheated and will not return to that dealership for service. More