Glassman Automotive Group - Service Center

I had trouble getting them to explain why it takes a half hour to replace a rear wiper arm. $46.00 was labor the rest of the $102 was the cost of the wiper arm. Also, although I paid $113 to find out why my hour to replace a rear wiper arm. $46.00 was labor the rest of the $102 was the cost of the wiper arm. Also, although I paid $113 to find out why my power locks didn't work, the under qualified service manager couldn't tell me why they didn't work - But he assured me that the switch I installed AFTER my battery died, is what caused my battery to die. The reason I installed the switch was because the battery would go dead and the doors would lock and unlock on their own due to the problem within the power lock circuit. I found that by pulling the fuse for the power locks, the battery would never go dead and the locks would stay locked until I manually unlocked them. The main problem with pulling the fuse was that my power sunroof is on the same circuit - So every time I wanted to open or close the sunroof, I had to re-insert the fuse. That quickly became bothersome, so I simply installed a switch by running a wire from the upstream (hot) side of the fuse panel through a new in-line fuse holder, then to the new switch I installed and then another wire back to the dependent side of the fuse panel to continue the circuit to the sunroof and locks. This allows me to turn the switch off at night so the locks stay locked and the battery doesn't drain. But I can flip the switch back on just long enough to open or close the sunroof with minimal inconvenience. I also paid several hundred dollars (yes, same visit) to have a Tick, Tick, Tick sound under the hood repaired. Guess what? It still Tick, Tick, Ticks. The service manager was extremely unprofessional. I love the car - I've purchased 3 Hyundai's in the past 8 years. But I won't be buying anymore cars from The Glassman Group ever again due to their terrible service ethics. More

Spoke with Chris on the phone in reference to the following recalls. He informed me that even though it's a recall issue there's still a $99 inspection fee. Sorry, I shouldn't have to spend $99 to following recalls. He informed me that even though it's a recall issue there's still a $99 inspection fee. Sorry, I shouldn't have to spend $99 to have a recalled item "inspected". 1997 Hyundai ELANTRA Recall Item Affected: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Date Announced: 8/24/2000 Description of Recall: VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE EVAPORATIVE EMISSION CONTROL SYSTEMS CAN APPLY EXCESSIVE VACUUM TO THE FUEL TANKS DURING THE CANISTER PURGE CYCLE. IF EXCESSIVE VACUUM IS APPLIED, MINOR FUEL TANK DISTORTION CAN RESULT. A SMALL CRACK COULD DEVELOP ON THE UPPER FUEL TANK SURFACE. THE "CHECK ENGINE" LIGHT WOULD THEN ILLUMINATE AND, IN SOME CASES, THE VEHICLE DRIVER MAY NOTICE A GASOLINE ODOR. Action Needed To Fix It: DEALERS WILL PRESSURE CHECK THE VEHICLE'S FUEL TANK TO DETERMINE IF IT HAS CRACKED. IF THE FUEL TANK HAS CRACKED, IT WILL BE REPLACED. 1997 Hyundai ELANTRA Recall Item Affected: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Date Announced: 3/29/2000 Description of Recall: VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE EVAPORATIVE EMISSION CONTROL SYSTEMS CAN APPLY EXCESSIVE VACUUM TO THE FUEL TANKS DURING THE CANISTER PURGE CYCLE. IF EXCESSIVE VACUUM IS APPLIED, MINOR FUEL TANK DISTORTION CAN RESULT. A SMALL CRACK COULD DEVELOP ON THE UPPER FUEL TANK SURFACE. THE "CHECK ENGINE" LIGHT WOULD THEN ILLUMINATE AND, IN SOME CASES, THE VEHICLE DRIVER MAY NOTICE A GASOLINE ODOR. Action Needed To Fix It: DEALERS WILL PRESSURE CHECK THE VEHICLE'S FUEL TANK TO DETERMINE IF IT HAS CRACKED. IF THE FUEL TANK HAS CRACKED, IT WILL BE REPLACED. More