Glassman Automotive Group - Service Center

Terrible Service Deptartment While I have purchased a new vehicle there and had work done at the body shop, which is excellent. I would not recommend their service department. I While I have purchased a new vehicle there and had work done at the body shop, which is excellent. I would not recommend their service department. Inept mechanics, lack of repair parts on hand---who runs out of spark plugs? Run, don't walk away. More

Will lie to make a sale Terrible dealership. I purchased a car from Glassman Kia and was told by the manager I would receive my first oil change free. When I went in to recei Terrible dealership. I purchased a car from Glassman Kia and was told by the manager I would receive my first oil change free. When I went in to receive this oil change I was told that isn't something they do and then the employee tried to convince me to pay $119. She then told me that I must have confused this with another dealership. I will never go to Glassman Kia for a new vehicle or for service on my current vehicle because I refuse to give my business to rude liars. More

We were treated like royalty We drove 45 minutes to Glassman rather than a closer dealer because they were able to accommodate our schedule. Because of the distance, they worked We drove 45 minutes to Glassman rather than a closer dealer because they were able to accommodate our schedule. Because of the distance, they worked very hard to accomplish all the work in one day and spared us the necessity of leaving the car overnight. Kudos to Mike in service for his help. More

Awesome Service Department The service department staff (Mike and Stephanie are great and always take good care of me and my car. I would highly recommend this department. The service department staff (Mike and Stephanie are great and always take good care of me and my car. I would highly recommend this department. More

Wrong Diagnosis We have been servicing our 2011 Santa Fe at Glassman Hyundai since we moved to MI from OH in 2015. We have spent thousands of dollars because we know We have been servicing our 2011 Santa Fe at Glassman Hyundai since we moved to MI from OH in 2015. We have spent thousands of dollars because we know the importance of good service. We both have past careers (retired now) with dealerships, (one being a Controller and other Customer Service for over 40 years each). We purchased 4 new tires from Glassman in July, 2016. The tires never rode smooth and were noisy. We complained every time we had service done since, with no help. Finally in April, 2018 they said the tires were worn and we needed new tires again. We had only put 26,000 miles on these tires and they were 55-60,000 mile tires. Since we felt that the diagnosis was improper, we questioned them, with no help. We went to another dealership, who found the sway bar, ball joint control arm, struts and shocks were very worn and not safe to drive. This was causing pre-mature wear of tires. So we had this dealership replace all and put on 4 new tires. $2000 later we are satisfied with the drive and no noise. Glassman Hyundai did not diagnose the problem and just kept trying to sell tires. We would strongly urge anyone who is thinking of using their service to beware. We could have had an accident for badly worn parts, thinking our vehicle was safe since we service it regularly and always service as needed. We only have 58,000 miles on the 2011 Santa Fe, so it has been well taken care of. We contacted the Owner and the Service Director of Glassman Hyundai. They did nothing to help us or admit to a error in diagnosis. We will not return and plan to contact Hyundai Motor Division about the problem we encountered with Glassman. More

One of the worse Subaru service centers Unless you've a leased vehicle please don't take your personal vehicle to this dealership. I couldn't get the passenger side camber bolt out to insta Unless you've a leased vehicle please don't take your personal vehicle to this dealership. I couldn't get the passenger side camber bolt out to install a lift spacer kit. When i called the service representative he said he would get it installed and aligned. It was too hard to believe that the dealership would do install an aftermarket part that i bought, so I called back to confirmed that they would install the part and to my disbelief he said yes they would. I get a call later in the afternoon that they cannot do that and he said all he could do was remove the bolt and grease it up and put it back so it would come out easier. $67 later they did nothing but remove a bolt and put it back. The service representative was in such a hurry all the time, didn't listen to what i was asking. Very unprofessional and irresponsible. I called him to return my money cause my issue still isn't solved, obviously he had a stupid reason that he couldn't return my money. More

Don't work with these clowns. I bought a hyundai and changed the engine oil with only synthetic oil at regular intervals and the engine blew at 115000 miles. Compared to my mazda I bought a hyundai and changed the engine oil with only synthetic oil at regular intervals and the engine blew at 115000 miles. Compared to my mazda (186,000 miles and going strong), my girlfriend's lexus (150k going string) my daughter's ford (250k miles when it finally gave up), this is absurdly low mileage. They can't get parts for the car so they need a full engine repair for 6 thousand dollars (4 year old car) and even then it's not a new engine (that would be 10k, on a 20k car.) Don't dare buy from them, you are buying junk and will be nothing but trouble down the road. Also, their snarky sales team will be not only unsympathetic, they will be downright condescending and unprofessional. I won't step foot in this dealership ever again, and if you don't want this kind of trouble you won't either. Do yourself a favor and avoid Glassman at all costs. More

Great service but high prices for general service I bought my Subaru here and intend on having it serviced here, So far, the service has been great, timely and a bit on the expensive side I bought my Subaru here and intend on having it serviced here, So far, the service has been great, timely and a bit on the expensive side More

Oil change and tire rotation Nice, easy reservation made online. Timely, done in an hour. Price a little high. Would recommend dealership for service but it would be nice if they Nice, easy reservation made online. Timely, done in an hour. Price a little high. Would recommend dealership for service but it would be nice if they offered more competitive pricing and/or better coupons. More

helpful service helped me out with my SAAB blower motor. Michael Glassman was very helpful and polite. I recommend this place to anyone needing service on their v helped me out with my SAAB blower motor. Michael Glassman was very helpful and polite. I recommend this place to anyone needing service on their vehilcle. More