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65 Reviews of Glen Cove Volvo - Service Center
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August 11, 2014
I THOUGHT I HAD A GREAT BUYING EXPERIENCE I TRADED IN A VOLVO FOR A 2011 C70. THE MANAGER PUT EVERYTHING TOGETHER AS I THOUGHT THE CAR WOULD NOT FALL WITHIN MY BUDGET. HE TOLD ME THE CAR HAD A I TRADED IN A VOLVO FOR A 2011 C70. THE MANAGER PUT EVERYTHING TOGETHER AS I THOUGHT THE CAR WOULD NOT FALL WITHIN MY BUDGET. HE TOLD ME THE CAR HAD A 50,000 FULL MAINTENANCE GUARANTEE AND I WOULD GET A 100,000 MILE BUMPER TO BUMPER WARENTEE ON TOP OF THAT. THE PAYMENTS WERE JUST A COUPLE OF DOLLARS OVER BUDGET WHICH WAS OK. I SHOULD HAVE REALIZED HOW SCREWED I WAS GETTING WHEN I CAME BACK TO SHOW MY WIFE THE CAR AND THE CAR I THOUGHT WE HAD DECIDED ON WAS NOT THE ONE I WAS GETTING. NICE BAIL AND SWITCH. ALTHOUGH I WAS NOT THRILLED WITH THE COLOR I WAS INTO GETTING A CONVERTIBLE AND LET IT SLIDE. THE MANAGER CAME AND SHOWED ME THE PURCHASE CONTRACT WHICH I READ. HE SAID HE WAS TAKING IT TO MAKE A COPY AND I DID NOT REALIZE UNTIL A FEW MONTHS LATER MY 60 MONTH PURCHASE MAGICALLY BECAME A 72 MONTH. I CALLED THE DEALERSHIP AND WAS TOLD THE MANAGER WAS NO LONGER THERE. ALTHOUGH I KNEW I READ 60 MONTHS AS I HAVE BOUGHT AND LEASED MANY CARS IN MY TIME I NEVER THOUGHT TO READ IT AGAIN JUST A FEW MINUTES LATER. WHEN I CALLED TO MAKE A SERVICE APPT. I SPECIFICALLY VERIFIED THAT I WAS NOT TO HAVE ANY BILL AND THE SERVICE WAS UNDER MY 50,000 MAG. WARRANTY. I MADE AN APPT FOR A CAR. IT WAS ABOUT 3-4 WEEKS AWAY AS THEY SAID THEY Had no cars available until then. i set my schedule around dropping off the car and as i was leaving to go to the dealership i received a call that someone had not brought back the car on time and they didn't have one. since i had made my schedule it totally screwed up my day but things happen. when i called to set a new appt, i was told i had to wait 3-4 weeks. i was angry and said why since the dealership screwed me up but was told that is all they could do. i called the day before the appt and again verified i was covered for everything and they said yes. i got to the dealership and was waiting for my car when service asked me to sign the paperwork. i said i would not sign anything that was not filled in. he said it would be about 500-600 dollars and when i asked why he said my car was over 36,000 miles and out of coverage. i said i had 50,000 miles coverage plus the 100,000 and was told my car was not covered for 50,000. i got my car back and left totally disgusted. seems everything i was told was bs. about a month later my odometer hit 35,000 miles so so much for the warranty. i was also told that my final service was done when i got the car at 32,000 miles which the manager did. so much for certified cars. they never even changed the winshield wipers and i needed a new battery. although the people working there were very nice they could only do what they were allowed. i have sent 2 letters to the owners and never heard back. i spoke to the salesman and he was very sorry and i believe him. the manager took over the deal from the start. since the few months that have passed my wife who was looking at the big wagon has gotten a nissan. my son in law who like the s60 which i had got a bmw and my daughter who liked the smaller wagon also got a bmw. hassell lost out on over $100,000 plus because of this. still never heard back from the owners. i plan on taking this to consumers and bbb and seeing if i have any luck with the atty general. if i had at least heard back from the owners maybe something would have worked out. david miller ps sorry i went from capitol letters to small. More
by David5644
Employees Worked With
Ritchie-he was ok
November 06, 2013
Always very friendly. Never feel any pressure, quite honest salesmen and ready to assist. This is my second Volvo car and I feel that as long as I can afford it and the exterior looks trendy, I am the honest salesmen and ready to assist. This is my second Volvo car and I feel that as long as I can afford it and the exterior looks trendy, I am the customer for life! More
by robbie818
July 24, 2013
Every experience from leasing my Volvo to servicing the car has been outstanding. I am now moving out of state but will be returning for service and when ready, leasing another car. I'm afraid Hassel has car has been outstanding. I am now moving out of state but will be returning for service and when ready, leasing another car. I'm afraid Hassel has raised the standard so high that I will be disappointed with any other Volvo dealership elsewhere. More
by fragrance
September 20, 2012
Their business is poorly run. It is impossible to get any appointment without waiting weeks and weeks. They don't care if you have an urgent problem with the car. Do they have just One repair guy? And any appointment without waiting weeks and weeks. They don't care if you have an urgent problem with the car. Do they have just One repair guy? And they NEVER have a loaner car available - so ridiculous. I guess they have just One loaner car too. I'm sorry I ever bought a car from them. Won't make that mistake again! More
by Cars889911
Employees Worked With
We can never get an appointment or a loaner car!
July 03, 2012
Decided to change this review after an exceptional experience with Joe Tiso today in the service department. Brought my car in for a software update. Joe was my service advisor and was the most co experience with Joe Tiso today in the service department. Brought my car in for a software update. Joe was my service advisor and was the most consummate professional. He took ownership of my issue, ensured my satisfaction, and was genuine and friendly through the entire transaction. Joe really takes pride in his job and is one of the most customer oriented people I have ever met. Additionally, his knowledge of Volvos is superb and rooted in experience. Although my last visit to Hassel was not great, Joe brought me back to become a happy customer of Hassel Volvo. Because of him, I would recommend this service department to anyone. Thanks Joe. More
by jordanklein177
Employees Worked With
Joe Tiso
June 28, 2012
I can accept the fact that a routine 30K check up is rather expensive, what is unacceptable, however, is not performing all of the service that Hassel documented. Perhaps if the service department was rather expensive, what is unacceptable, however, is not performing all of the service that Hassel documented. Perhaps if the service department was less interested in selling me a new set of tires and more focused on the requested service, I would not have been stranded with a dead battery. Even though my receipt says "battery checked", clearly it had not been checked for many months, let alone during the servicing three weeks prior. After uncovering the problem myself, the official Volvo roadside assist person has documented that the battery had not been looked at for months. This only caused me time and an additional $325 worth being serviced for a new battery at a remote location. Additionally, my 2008 s80 has had electrical issues, one which froze the system and required a tow. Subsequently, the alarm goes off randomly. Hassel said they checked out the system and there is no problem. Guess what? It still goes off. There was also an annoying console noisy vibration that I was told was also fixed (it was not). Finally, what is most annoying is that they are intent on sending out surveys and asking you to rate them "outstanding" and if your service is anything less than outstanding, then please email us. I have sent an email to all of the individuals involved more than once and it is clear that they really don't care. I will be finding a new dealer and service company. More
by horn
Employees Worked With
Steve Britt
May 25, 2012
We recently leased our first Volvo on a whim less than a year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 months prior, there was always a sour smell that came out of the air when it was turned on. My husband called - and they told him that there was no way that we could have a loaner car. So - I drove my car around for 2 days, not knowing if it would further break down - and sweltered in over 90 degree weather. When we brought in the car today - the woman told me to wait inside while she "tried" the car. She promptly came back in and said, "Are you sure it's still broken? I turned it off, then on again and the sound went away. I think it was a twig." My husband arrived and said, let me check again - lo and behold, the large bumping sounds returned when he turned on the air. I have to say - we were considering getting a second Volvo when his Mercedes lease comes up, but after this episode - we will never get another Volvo from this dealer. We don't expect to be lied to and told there are no loaner cars - when clearly there is something faulty with the car which is less than one year old. So much for the "white glove service" they tout when they lease/sell your car (and on their phone line)! More
by No more respect for this Volvo dealer!
Employees Worked With
not named
December 18, 2011
After experiencing horrific service from a Volvo dealer in Smithtown/St.James, we were convinced we would never buy another Volvo. Inasmuch as we needed to get service on our vehicle, we decided to take t in Smithtown/St.James, we were convinced we would never buy another Volvo. Inasmuch as we needed to get service on our vehicle, we decided to take the drive from Smithtown to Glen Cove in the hope that we would find a decent service department. Our experience was excellent. We were accorded professional service from very competent people. Both Joe Tiso and Bob Glasser did everything they could to assist us with our difficulties. We are vey appreciative and want to share this with anyone seeking superior service and commpetency. More
by SBottega
Employees Worked With
Joe Tiso and Bob Glasser
October 21, 2011
They dO not have any courtesy and cannot diagnose problems but they know how to charge very high. They also do not back up any problems that arise but instead ignore you. Also, think twice before l problems but they know how to charge very high. They also do not back up any problems that arise but instead ignore you. Also, think twice before leaving your car overnight with them. More
by 123987
Employees Worked With
General Manager Frank
