ABSOLUTELY HORRIBLE EXPERIENCE.
I came in to Glen Cove Volvo on a whim after seeing a pre owned high end luxury vehicle advertised on auto trader, (non-volvo) at Glen Cove Volvo this month.
Walking in the door, COVID precautions are practically non existent, I had to tell my salesman to put a mask on more than once and watched everyone else in the place wearing their masks wrong or not at all but that's not even the most important thing to me.
I LOVED the car as soon as I saw it and still love the car. Spoke with a salesman, without much work he had a sale of the car at asking price and a $3000+ warranty to go along with it. I traded in my old car and didn't really push for more than what they offered for it, thoroughly convincing me that the car was an auction piece and not worth much (my trade was placed front and center on their used lot a few days later: Surprise!)
After running home to pick up the title to my vehicle along with my spouse, we got back to the dealer in short time only to have to sit and wait for over an hour and a half to close the deal as I watched the finance manager close 2 other deals before mine. Ok, so we had to wait a bit, whatever, the real burn came after I closed on the vehicle and headed home.
LESS THAN 5 MILES FROM LEAVING THE DEALERSHIP the brake pad wear light came on. This is something that should have never been allowed to become an issue by conducting a legitimate, thorough inspection of this vehicle which was supposed to be conducted as a condition of sale.
Resolution became a game of musical chairs, no responses to multiple phone calls to my salesman, and the sales manager, I eventually spoke to a helpful receptionist who got me in touch with the general manager who asked me to bring the vehicle back to be looked at by a tech, which I complied with.
After bringing the car to the dealership and waiting over an hour longer than they told me it would take, they confirmed that yes, there was an issue with the brakes. It was at this point that the return communication became practically nonexistent and the only way I got an answer was by opening a line of awkward communication via email with the general manager of the dealership who tried as hard as he could to squeeze me a little bit more by asking for me to pay for half of the repair that the car I purchased 2 DAYS EARLIER REQUIRED to be SAFE.
In the end the dealer reluctantly supplied the parts needed, but I'm still stuck paying for the labor out of my own pocket at a different service facility because I wouldn't trust Volvo Glen Cove to put air in my tires at this point.
Bottom line is, this dealerships true values really shined through. My safety and satisfaction were blatantly tossed aside by this place, way at the bottom of their list. Any reputable dealer would have never allowed it to get to this point, they would have done the brake job, made the vehicle safe and SATISFIED their customer!!!
I would NEVER purchase another vehicle here and would NEVER recommend them to ANYONE. If any of the executive staff is reading this you should be EMBARRASSED about how this situation was handled, but I'm sure you're not.