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70 Reviews of Glen Cove Volvo - Service Center
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July 03, 2012
Decided to change this review after an exceptional experience with Joe Tiso today in the service department. Brought my car in for a software update. Joe was my service advisor and was the most co experience with Joe Tiso today in the service department. Brought my car in for a software update. Joe was my service advisor and was the most consummate professional. He took ownership of my issue, ensured my satisfaction, and was genuine and friendly through the entire transaction. Joe really takes pride in his job and is one of the most customer oriented people I have ever met. Additionally, his knowledge of Volvos is superb and rooted in experience. Although my last visit to Hassel was not great, Joe brought me back to become a happy customer of Hassel Volvo. Because of him, I would recommend this service department to anyone. Thanks Joe. More
by jordanklein177
Employees Worked With
Joe Tiso
June 28, 2012
I can accept the fact that a routine 30K check up is rather expensive, what is unacceptable, however, is not performing all of the service that Hassel documented. Perhaps if the service department was rather expensive, what is unacceptable, however, is not performing all of the service that Hassel documented. Perhaps if the service department was less interested in selling me a new set of tires and more focused on the requested service, I would not have been stranded with a dead battery. Even though my receipt says "battery checked", clearly it had not been checked for many months, let alone during the servicing three weeks prior. After uncovering the problem myself, the official Volvo roadside assist person has documented that the battery had not been looked at for months. This only caused me time and an additional $325 worth being serviced for a new battery at a remote location. Additionally, my 2008 s80 has had electrical issues, one which froze the system and required a tow. Subsequently, the alarm goes off randomly. Hassel said they checked out the system and there is no problem. Guess what? It still goes off. There was also an annoying console noisy vibration that I was told was also fixed (it was not). Finally, what is most annoying is that they are intent on sending out surveys and asking you to rate them "outstanding" and if your service is anything less than outstanding, then please email us. I have sent an email to all of the individuals involved more than once and it is clear that they really don't care. I will be finding a new dealer and service company. More
by horn
Employees Worked With
Steve Britt
May 25, 2012
We recently leased our first Volvo on a whim less than a year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 months prior, there was always a sour smell that came out of the air when it was turned on. My husband called - and they told him that there was no way that we could have a loaner car. So - I drove my car around for 2 days, not knowing if it would further break down - and sweltered in over 90 degree weather. When we brought in the car today - the woman told me to wait inside while she "tried" the car. She promptly came back in and said, "Are you sure it's still broken? I turned it off, then on again and the sound went away. I think it was a twig." My husband arrived and said, let me check again - lo and behold, the large bumping sounds returned when he turned on the air. I have to say - we were considering getting a second Volvo when his Mercedes lease comes up, but after this episode - we will never get another Volvo from this dealer. We don't expect to be lied to and told there are no loaner cars - when clearly there is something faulty with the car which is less than one year old. So much for the "white glove service" they tout when they lease/sell your car (and on their phone line)! More
by No more respect for this Volvo dealer!
Employees Worked With
not named
December 18, 2011
After experiencing horrific service from a Volvo dealer in Smithtown/St.James, we were convinced we would never buy another Volvo. Inasmuch as we needed to get service on our vehicle, we decided to take t in Smithtown/St.James, we were convinced we would never buy another Volvo. Inasmuch as we needed to get service on our vehicle, we decided to take the drive from Smithtown to Glen Cove in the hope that we would find a decent service department. Our experience was excellent. We were accorded professional service from very competent people. Both Joe Tiso and Bob Glasser did everything they could to assist us with our difficulties. We are vey appreciative and want to share this with anyone seeking superior service and commpetency. More
by SBottega
Employees Worked With
Joe Tiso and Bob Glasser
October 21, 2011
They dO not have any courtesy and cannot diagnose problems but they know how to charge very high. They also do not back up any problems that arise but instead ignore you. Also, think twice before l problems but they know how to charge very high. They also do not back up any problems that arise but instead ignore you. Also, think twice before leaving your car overnight with them. More
by 123987
Employees Worked With
General Manager Frank
April 20, 2011
I have been buying and servicing my cars at Hassel Volvo in Glen Cove for over 10 years and I am very happy with the service I have received. The staff is pleasant and helpful and I feel like I can trust t in Glen Cove for over 10 years and I am very happy with the service I have received. The staff is pleasant and helpful and I feel like I can trust the advice i am getting when I bring my car in for service. More
by koalagirl
Employees Worked With
Steve Santoro, Joe (from Parts Dept), Mike Britt, Steve Janicke
February 20, 2011
Details are the ones that count! Today I picked up my XC 90 at the service department after spending over $2,700 in parts and labor. The service rep definitely did a great job to make sure all the charges 90 at the service department after spending over $2,700 in parts and labor. The service rep definitely did a great job to make sure all the charges were taking care off but he did forget that the small details are the ones that make a difference. After the charges were taking care off he got my car and handed to me the keys but I think he forgot at least to check that my car was at least wiped in the outside or even in the inside after expending that amount of money. I am 100% sure that every single car dealership after expending that amount of money will do so. I mentioned to the service manager and he offered to wash my car but I needed to wait for 10 minutes at least. I do appreciate his wiliness to do so but to start he needs to train his service representatives better regarding details and to be a little more proactive specially that my car was ready since Thursday and they knew that I was picking my car on Saturday. This will be the last time I will bring my car over to your dealer for repairs or maintenance after expending so much money and poor customer care. Very disappointed!!!! More
by Joel.Jlopez
Employees Worked With
Service Representaive
December 26, 2009
The sales rep, Peter Giordano, is very friendly and knowledgeable. He does not push to sale and have great patient. He explains new car feature with hand on demonstration and make sure I can repeat wha knowledgeable. He does not push to sale and have great patient. He explains new car feature with hand on demonstration and make sure I can repeat what he did and see how it works. The Hassel Glen Cove service is good. This is my second Volvo car from same place different sales rep. More
by taiwanmorganchang
Employees Worked With
Peter Giordano
July 23, 2009
I have had service done as well as purchased parts from Hassell and it is always a pleasure because of Steve Santoro. Steve is extremely helpful and attentive to the needs of the customer. He is friendly Hassell and it is always a pleasure because of Steve Santoro. Steve is extremely helpful and attentive to the needs of the customer. He is friendly and willing to assist with all questions. I would definitely recommend Hassel Volvo to others based on Steve Santoro. More
by wsadlo
Employees Worked With
steve santoro
June 28, 2009
Not only was Stephon professional, friendly, and knowledgeable, but he went beyond what was expected by expediting our service as to not inconvenience us - once again, Hassel Volvo has proven to be knowledgeable, but he went beyond what was expected by expediting our service as to not inconvenience us - once again, Hassel Volvo has proven to be worth the trip (more than 20 miles away, but worth it!) More
by KWTulley
Employees Worked With
Stephon Solomon
