Glenbrook Dodge Chrysler Jeep Fiat - Service Center

September 9th, First time customer, I had an appointment at 1:00 to get a service estimate. This was a second opinion so I already knew the work that needed to be done. When I arrived at 1:00, Paul told m at 1:00 to get a service estimate. This was a second opinion so I already knew the work that needed to be done. When I arrived at 1:00, Paul told me he would get me in within the hour. That seemed a long time since I had an appointment but I waited. At 2:10 my car had not been taken in and Paul said that a lot of cars came in just after mine so it was taking longer than he thought. Again, I had an appointment and they came in after me. At 3:00 I was ready to just go get my car and leave because I had to pick up my kids from school at 3:30. I was told they had just put my car up on the lift and were writing up the estimate. Meanwhile, a used oil reclamation truck pulled up and blocked the exit to their shop. Despite pleading with the driver, he would not move the truck until he was finished (another 15 min later). I’m in telling Paul I have to leave because my elementary school kids are going to be standing outside alone waiting for me and all he can say is, “What do you want me to do about it!” On top of that, he leads me to the checkout window where I’m presented with a bill for 50 bucks just for a quote and nobody ever said anything about charging for a quote. In addition: When I first arrived, Paul noted 3 very tiny window chips and said they could fix those and turn a claim into my insurance at no cost to me. I called my Allstate agent to see if it was covered. Agent said he wants to see the chips first because several dealers have been submitting unnecessary claims. In fact, in the subsequent two and one half HOURS (2 ½) that I waited for my car, nearly every customer that I saw come to the check-in area had chips that supposedly needed to be fixed. I told Paul that my agent said not to do it. Paul said they would do it anyway because it really did not cost them that much and he would put it thru to see if they would pay the claim anyway. Paul said a separate company would call me to verify that I was satisfied with the work and I should tell them yes. Amazingly, after being there 2 ½ hours, they did not even get to the window chips but I did receive the call from the separate company to verify that I was happy with the work they performed. I told them no work was performed and recounted this story. Overall I am extremely dissatisfied with Glenbrook Dodge. More

I had attempted to get it serviced with another local dealer and the service provider there was rude, disrespectful, unclear, and the mechanic did not know key details to repairing my vehicle. The poor s dealer and the service provider there was rude, disrespectful, unclear, and the mechanic did not know key details to repairing my vehicle. The poor service at the other dealer (where I purchased the vehicle) led me to Glenbrook Dodge for my fist experience with them. My vehicle issue was complicated and the service staff at Glenbrook Dodge communicated well with me and kept me updated as they searched for the part they needed successfully (it was a unique part). Justin Abbott was a wonderful service advisor. From my first contact via phone with Justin, I knew I was taking my vehicle to the right place. Justin was friendly, prompt, provided me with full and accurate details about my vehicle's needs, and was an excellent service provider. All of my concerns with my vehicle were addressed and all of the employees were friendly and helpful. I will only be taking my vehicle to Glenbrook Dodge for service following my outstanding experience. A true testament to my experience is that I will be driving from over 1.5 hours just to receive future service with Justin and the staff at Glenbrook Dodge. I highly recommend them! More

I made an appointment to have a recall fixed. It was suppose to take 1/2 hour or less. I got there around 15 minutes early. After waiting an hour, Paul came out and said it was finished, then listed a suppose to take 1/2 hour or less. I got there around 15 minutes early. After waiting an hour, Paul came out and said it was finished, then listed a last name to confirm it was me, but it wasn't me. I asked him how much longer. He said he would check. Twenty minutes later, I went up to the window and asked the lady if she could check since he never came back and told me anything. She returned and told me it would be another 1/2 hour. I went back up to see if they even started yet because if they hadn't I was going to leave. She suggested that I go ask Paul. I went over to talk to Paul to see if they had and he said they had and that they were behind. About 20 minutes later my car was finished. I went out to leave, and my cup cooler/warmer was no longer working. So I had to go back in and tell Paul. He called the guy that worked on my car up and he went out to check it. Apparently, they forgot to hook it back up. Paul was not friendly and was not very helpful. I made an appointment and do not feel it is alright to have to wait 2 hours for a job that should have only taken 1/2 hour. If I would have been informed up front how long it would be, I could have made other arrangements so I wouldn't have had to sit there and wait. I will not be using your service department unless I have no other choice in the future. More

We keep going back because of the great deals and awesome sales and finance people. Also don't want to forget the terrific assistance we received in the service department! Rob went above and beyond to help sales and finance people. Also don't want to forget the terrific assistance we received in the service department! Rob went above and beyond to help us out and we appriciate everyone's professionalism. I'll continue to keep referring my family and friends to this place. It's easy to find under the huge American Flag. Coming from a Veteran it's nice to know there is still a place where they respect "The American Way" of doing business. More

I recently came in for service, Mike Fudge was extremely knowledgeable and helped me to understand everything(I,m woman over 60) I was greatful. This is also the first dealership, that the service manager(D knowledgeable and helped me to understand everything(I,m woman over 60) I was greatful. This is also the first dealership, that the service manager(Dan Bailey), actually came out and talked to me about my car, WHAT AN EXPERIENCE!!! I WILL CERTIANLY BRING ALL MY VEHICLES THERE AND TELL ALL MY FRIENDS AND NEIGHBORS!! Thanks!!!! More

I recently had my oil changed at Glenbrook Dodge. Rob Karr was my service guy and he did a great job! I got there a few minutes late for my appointment but he got me in right away. I was only coming in Karr was my service guy and he did a great job! I got there a few minutes late for my appointment but he got me in right away. I was only coming in for an oil change but he pointed out some other services that I needed and he was still able to get me out of there within 1 hr-he even washed my car free of charge! I felt Rob Karr and the service team and Glenbrook Dodge did a great job and I will definitely be back again! More

I purchased a 2009 Charger (used) from Glenbrook. My salesperson was helpful and made my experience great (not pushy). I had a couple issues that showed up after I purchased the vehicle. I contacted the salesperson was helpful and made my experience great (not pushy). I had a couple issues that showed up after I purchased the vehicle. I contacted the E-Commerce Manager by email and he responded right away informing me to bring it in and they will take care of it. They know the meaning of customer service. My experience from sales to service is 5 out of 5.. Thanks John, Chris and the great service department. Thumbs up to this dealership.. More