Glenbrook Dodge Chrysler Jeep Fiat - Service Center
Fort Wayne, IN
361 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center
customer service received phone call that my dodge dakota was in need of a recall service. On day of service it was busy but Becky and rest of staff made sure vehicle received phone call that my dodge dakota was in need of a recall service. On day of service it was busy but Becky and rest of staff made sure vehicle was serviced in good time and offered excellent customer service More
Recalls Done-Great Customer Service! I went in to have a recall done on my vehicle, thinking they were only going to be able to do one they were actually able to do both recalls in about I went in to have a recall done on my vehicle, thinking they were only going to be able to do one they were actually able to do both recalls in about 2 hours time. Becky was extremely helpful and printed me off some information about an issue they had found during the inspection of my vehicle. Some people may not care about this, but I really liked the fact that the waiting room was nice and had comfortable chairs, desk areas, refreshments, etc. They make sure you are well taken care of! They even took is through the car wash! :) I plan on going back for my oil changes because they have affordable packages and I like that they do a very detailed inspection on my vehicle every time it is there, that is something you will not find just anywhere! More
Good experience My experience with Glenbrook Dodge concerning the recalls on my 2014 Dodge Journey was handled with efficient and friendly service. Nice waiting are My experience with Glenbrook Dodge concerning the recalls on my 2014 Dodge Journey was handled with efficient and friendly service. Nice waiting area. I would recommend Glenbrook Dodge for any type of service. More
Customer Service Both of my children's vehicles (Jeep Wrangler and Dodge Nitro) had recall issues mailed to me. Since the kids were home from college for the Holidays Both of my children's vehicles (Jeep Wrangler and Dodge Nitro) had recall issues mailed to me. Since the kids were home from college for the Holidays, I called your Service Department to try getting these issues taken care of. Your Service Advisor, Becky Dodds did an excellent job of getting me in and making sure that everything was taken care of in a very timely and efficient manner. She was very knowledgeable regarding the issues and made sure that I was well taken care of. It was a pleasure to work with her and the rest of your service team. Your courtesy shuttle driver also did a commendable job of taking me to my office and then picking me back up when my vehicles were ready! More
The Best! My new Jeep was in for a recall...but it got more than that! It received updates...and added air pressure in its tires! But most of all...it was in My new Jeep was in for a recall...but it got more than that! It received updates...and added air pressure in its tires! But most of all...it was in at the scheduled time and out in a reasonable period! So lots of applause for going the extra mile! I greatly appreciate Tabitha's efforts in working with me! P. S. I LOVE my Jeep! So thankful for Jeff Colone's patience in selling it to me last summer!!!! More
Service Department Rocks! When I leased a 2015 Ram I was disappointed with the sales experience and was very hesitant to go in for service. However, the service department is a When I leased a 2015 Ram I was disappointed with the sales experience and was very hesitant to go in for service. However, the service department is awesome. I wish I had the same experience when I bought the truck. More
Great Experiencce Brought in my very old Chrysler for an oil change and tire rotation. I also asked to have several things I was concerned about checked. The car was Brought in my very old Chrysler for an oil change and tire rotation. I also asked to have several things I was concerned about checked. The car was ready quickly and I was assured I didn't need any additional work done. Glenbrook has kept this car going for me despite it's advanced age. Great joy guys! More
Great Service! Brought my Jeep in for recall service and an oil change. Becky Dodd made the process easy. Got all my work done on time (actually early). She was v Brought my Jeep in for recall service and an oil change. Becky Dodd made the process easy. Got all my work done on time (actually early). She was very friendly and helpful. Thanks. More
Great Team Work Brian Marshall and Amanda Blaine are a great team to work with. They answer all my questions in a very professional way. Service has always been com Brian Marshall and Amanda Blaine are a great team to work with. They answer all my questions in a very professional way. Service has always been completed on time and right the first time. More
Exceptional Service (A+) Brian Marshall and Justin Reynalds were GREAT...fast service with "in-stock" parts! Warranty issue was fixed as described...Thank you both for outstan Brian Marshall and Justin Reynalds were GREAT...fast service with "in-stock" parts! Warranty issue was fixed as described...Thank you both for outstanding service. More