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Glendale Chrysler Jeep Dodge Ram
St. Louis, MO
2,431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,431 Reviews of Glendale Chrysler Jeep Dodge Ram
August 24, 2018
Excellent customer service! I went to many different dealerships in the St. Louis area looking for a used minivan. Out of the 6 dealers, this was by far the best, most respe I went to many different dealerships in the St. Louis area looking for a used minivan. Out of the 6 dealers, this was by far the best, most respectful, informative and non-pressure-filled experience. I worked with Jim Ottomeier who was excellent. He knew the vehicles well and pointed out the best features in each but also mentioned things people didn't like about each - which helped comparing cars be easier. He follow up the next day as he said he would. I would highly recommend this dealership. Also, this is obviously not the most important factor, but their show room is very nice, you feel like you are just as valued as someone buying a new car- lots of other dealerships have a very low-end area for used car buyers. Overall great experience! More
by Kari08
Employees Worked With
Jim Ottomeier, John E Hanna
August 24, 2018
Top Notch Service w/Brad McGrew We purchased our first minivan, a new Chrysler Pacifica, with Brad. He was extremely knowledgeable about the Pacifica and was able to show/demonstrat We purchased our first minivan, a new Chrysler Pacifica, with Brad. He was extremely knowledgeable about the Pacifica and was able to show/demonstrate all the features available. We shopped a few dealerships and Brad was the most pleasant to work with. He has a great sense of humor and was even very helpful after the sale (he spot polished/cleaned our van by hand and helped moved baby car seats). Throughout the sale, he was very responsive to emails, even responding back during his day off. He also worked late when we picked up our vehicle and didn't seem annoyed by it. Talk about going the extra mile! There was no arduous, drawn out negotiation session. He gave us a price, we countered and it was accepted! No going through tedious, individual line item savings; he just gave us a bottom line price that made it easy-peasy. We highly recommend Brad! More
by tanthon
Employees Worked With
Brad McGrew
August 24, 2018
Alex is the best Alex, thank you so much for helping me with my new Jeep Trackhawk. You’re service is second to none. Your knowledge of the vehicle and friendliness is Alex, thank you so much for helping me with my new Jeep Trackhawk. You’re service is second to none. Your knowledge of the vehicle and friendliness is simply the best. Look forward to buying another one from you years from now! More
by Daniel P
Employees Worked With
Alex Feltner
August 21, 2018
Excellent Sales & Service Experience My experience with Glendale Dodge was phenomenal! My sales person Becky worked hard to find exactly what I wanted and didn't stop until she did. The p My experience with Glendale Dodge was phenomenal! My sales person Becky worked hard to find exactly what I wanted and didn't stop until she did. The prices were very competitive and the process was seamless. I actually live 35 minutes away and drove to Glendale because the service and Becky are just that good. More
by AHard314
Employees Worked With
Becky Moore, Jim Welch
August 20, 2018
Fantastic Experience Steve at Glendale Chrysler Jeep was fantastic to work with. We knew we wanted a Jeep Grand Cherokee but were unsure which one we wanted to go with. St Steve at Glendale Chrysler Jeep was fantastic to work with. We knew we wanted a Jeep Grand Cherokee but were unsure which one we wanted to go with. Steve let us look at various Jeeps in different trim packages and was extremely patient. He was very thorough in explaining all of the different features on each car. I would recommend Steve to anyone that is looking to buy a car from this dealer. I was extremely pleased with our visit and we love our new Jeep! More
by ewiechart
Employees Worked With
Steve Hemenway
August 19, 2018
Hard to believe I originally went over to the dealership to look at a used 2017 Dodge Grand Caravan SE and ended up with a new 2018 SXT model. I didn’t think a new o I originally went over to the dealership to look at a used 2017 Dodge Grand Caravan SE and ended up with a new 2018 SXT model. I didn’t think a new one would be attainable due to the price, but after some creative number crunching and finance options it became a reality. More
by POLPRIDE
Employees Worked With
Alex Feltner, Jim Welch
August 18, 2018
Test drive/offer made and not accepted. Worked with Dan Kuhn and he was great I would be more than happy to work with him again, highly recommend his services. His sales manager (John) then Worked with Dan Kuhn and he was great I would be more than happy to work with him again, highly recommend his services. His sales manager (John) then came out and basically laughed at my offer. I proceeded to show him comparable prices I’ve seen online and had to constantly defend myself against his condescending tone. His exact response was, “pfft at that price I would buy all of them too” and then laughed and proceeded to belittle my offer for the next 10-15 minutes. He seemed like he tried to talk his way back out of how the conversation started but I don’t think he realized how condescending his tone was throughout the duration of my visit. This dealership could call me back tomorrow with my offer accepted and I would never do business there. John kept reiterating that he wanted me to leave the dealership feeling”happy” and all I could think about after I left was how arrogant he was towards me. I’ve never left a dealership before with the feeling of being laughed at by a salesman until today. More
by Jmo1290
Employees Worked With
Kevin Dilthey, Dan Kuhn Jr.
August 17, 2018
Great experience Zac and I worked together for several months to find the right preowned truck. When the right truck finally came in he held it for me until I was back Zac and I worked together for several months to find the right preowned truck. When the right truck finally came in he held it for me until I was back from vacation. It was a great experience and I recommend Zac to all my friends and family. More
by Mydentguystl
Employees Worked With
Zac Underwood
August 16, 2018
Very Accommodating Experience Becky at Glendale Chrysler Jeep is very understanding of the needs of a business like ours and we really appreciate her willingness to work within our Becky at Glendale Chrysler Jeep is very understanding of the needs of a business like ours and we really appreciate her willingness to work within our schedules. More
by WU Fleet Mgr
Employees Worked With
Becky Moore
August 12, 2018
Mistakes I leased a car here recently and it wasnt very smooth experience. So i made a deal with the car salesman Dan for a certain price on the car. He even I leased a car here recently and it wasnt very smooth experience. So i made a deal with the car salesman Dan for a certain price on the car. He even had me sign a paper that said if he can give me that price will i sign paperwork? So i signed it. Once i got into the finance office the price was $1000 more somehow and of course the finance guy had no idea why.. So i left and the next day they fixed the price but gave me a flimsy excuse on the mistake.. Also, they tried charging me $600 for lug nuts, a tiny pinstripe and nitrogen in tires... complete ripoff. I paid $300 but shouldnt of paid anything as i didnt want it in 1st place. So i went back into the finance office to finalize the deal and firstly the guy was impatient and giving me attitude. I would of walked out but i wanted to get this deal done for my wife. Then when i asked about the interest rate it was about 1.8% higher than what Dan had told me.. I argued a bit and Jim basically said i could take it or find somewhere else to go.. Quite rude and unprofessional. When i went to pickup my car the lugnut key wasnt even in my new car so they had to install a new one which took another 30 min. Complete lack of attention to details. Car wasnt as clean as it should be. All they did was pull the stickers and tape off. There were sticky spots from the tape and other areas not looking sharp. Also, the car was 100 miles away so when it arrived at dealership it had those extra miles on the odometer which wasnt included in my paperwork.. i had to tell them to update that. If i didnt, they surely wouldnt have said anything about that or the lack of lug nut key. I would have appreciated a bit of proactiveness. Dan was a decent salesman. My blame is directed at the sales manager and finance. Overall, the lack of transparency, mistakes, bad attitude and no proactiveness made this a poor experience. More
by honda888
Employees Worked With
Dan Kuhn Jr., Jim Welch
