Glendale Dodge Chrysler Jeep Ram

I come to this Dodge for all my maintenance needs and every single time. Roger always takes care of me. He treats me great and creates a great experience for me. Roger and the rest of the team at this Do every single time. Roger always takes care of me. He treats me great and creates a great experience for me. Roger and the rest of the team at this Dodge has always treated me top-tier thank you! More

Hunter and his team installed a replacement starter that later proved to be defective. The vehicle had to be returned, and the faulty starter was replaced under Jeep's warranty. Because the additional repai later proved to be defective. The vehicle had to be returned, and the faulty starter was replaced under Jeep's warranty. Because the additional repair was the result of the defective starter, Hunter assured us that Jeep would reimburse the cost of the rental car and provided the phone number to request reimbursement. The dealership kept the vehicle for more than two weeks while completing the repair, resulting in rental car charges totaling $445. Those costs were incurred solely because the Jeep remained at the dealership awaiting repair. After we returned the rental car and obtained the final receipt, we submitted our reimbursement request. It was denied because we had not opened a claim while the vehicle was still in the shop. However, no one at the dealership ever informed us that this was required. In fact, we could not submit the final reimbursement request until we had the rental receipt showing the total amount due. When I spoke with Hunter, he stated that he had opened the dealership's warranty claim immediately and stated that we should have done the same. The problem is that he never explained this requirement or told us that we needed to open a separate reimbursement claim before the vehicle was returned. Had we been given those instructions, we would have followed them without hesitation. We relied on the instructions provided by the dealership in good faith. We are simply asking Jeep to honor the commitment that was made to us and reimburse the $445 rental expense. The denial resulted solely from the dealership's failure to communicate the required reimbursement process. More

I’m always treated so well at this dealership. I appreciate the attention I’ve been given. I appreciate the attention I’ve been given. More

Not ready, no rental available not on consumer best interstate, from the beginning give me conflicts interstate, from the beginning give me conflicts More

Great service, very respectful with us, salesperson very attentive and helpful in obtaining our new jeep wrangler attentive and helpful in obtaining our new jeep wrangler More

Glendale DCJR always provide expert mechanics services in maintenance of my Jeep that is beyond satisfactory. maintenance of my Jeep that is beyond satisfactory. More

so kind and easy going- smooth transition from the beginning to end- really reliable and good group of people beginning to end- really reliable and good group of people More

Great job to Marvin and team. Marvin was easy to work with, honest and transparent, and work with me to manage to an urgent turnaround. Marvin was easy to work with, honest and transparent, and work with me to manage to an urgent turnaround. More

The worst experience, dishonest, incompetent and extremely slow service. They make me question the entire Dodge Ram experience. I think I will eventually sell my vehicle and go with another brand. extremely slow service. They make me question the entire Dodge Ram experience. I think I will eventually sell my vehicle and go with another brand. More

Paul B. is great!!! He really goes above and beyond with me as well as other clients. I love how he takes the time to explain what needs to be done and will is great!!! He really goes above and beyond with me as well as other clients. I love how he takes the time to explain what needs to be done and will work with you as well as those internally to make sure car repairs are done correctly. I highly recommend going to Paul with any questions you may have about cars, repairs and so forth. Thank you for always being there for me and my Jeep!!!! More