Glendale Dodge Chrysler Jeep Ram

The service representative communicated in a confusing and patronizing manner. Whenever I tried to explain something, he responded with a dismissive tone and simply repeated his previous statements withou and patronizing manner. Whenever I tried to explain something, he responded with a dismissive tone and simply repeated his previous statements without actually hearing me out. For instance, I pointed out that, according to Jeep's guidelines, the sunroof lubrication should coincide with the oil change intervals. However, he incorrectly insisted that these were separate services not meant to be performed simultaneously. These absolutely can be performed at the same cadence, per the Jeep handbook. Additionally, he mentioned that my rack would need to be completely removed to lube the sunroof tracks, but this has NOT been the case in other dealerships. Bottom line, they didn’t want to do the work. My attempts to clarify were met with nitpicking. Additionally, when I inquired about a different issue (the auto stop not functioning), he said it would be a minimum $300 to check it out. (He also said it would be the same fee to check the sunroof but like bro, it just needs to be lubed.) Later, he identified the problem as a low battery issue, but failed to inform me. I only discovered this because the settings on the screen had changed. When I went back to ask what’s up, he casually mentioned forgetting to tell me, which seemed like a tactic to make me return and pay a hefty diagnostic fee. The overall experience felt deceitful, as they seemed more interested in wasting my time and extracting money rather than assisting. I also noticed a clear gender bias in their customer service approach; male customers received a warm welcome and respectful interaction, while I, along with another mother and daughter, were treated with less courtesy. More

staff is incredibly helpfull service handled quickly and professionally my service writer make sure my vehicle is handled with the utmost care the transportation person is wonderful.. I make sure if my veh professionally my service writer make sure my vehicle is handled with the utmost care the transportation person is wonderful.. I make sure if my vehicle requirea anything i take it to them More

Great service and very helpful with Every questions that I may have. I’m very satisfied with the service. I may have. I’m very satisfied with the service. More

Marvin at Service Department is an outstanding team member. Always helpful, courteous, friendly and knowledgeable. member. Always helpful, courteous, friendly and knowledgeable. More

Mario and the whole team were very patient with my family as well as informative,friendly and noble. I'll definitely refer friends to Glendale Dodge Chrysler Jeep Ram. Thank you for making this experience th as well as informative,friendly and noble. I'll definitely refer friends to Glendale Dodge Chrysler Jeep Ram. Thank you for making this experience the best guys 🙏!! More

Eder is the most amazing service person. I have been going to him for my stuff since I bought the car in 2019. I like that you can have one service person that you deal with throughout. The I have been going to him for my stuff since I bought the car in 2019. I like that you can have one service person that you deal with throughout. They do a great job of taking care of your car and fixing any issues. I would highly rate this dealership for service for anyone. Great place! More

Paul Bautista Always the man with the right Anwser! He went above & beyond his service work a 5 Star He went above & beyond his service work a 5 Star More

Glendale dodge dealership is great, super fast and amazing customer service. They offer me water and coffee which I thought was super nice. Mario was extremely helpful, he was super nice and help me g amazing customer service. They offer me water and coffee which I thought was super nice. Mario was extremely helpful, he was super nice and help me get the best deals. More

Friendly and great customer service as soon as I entered the dealership. Would recommend working with Kai. the dealership. Would recommend working with Kai. More