Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!