Glendale Nissan LA

Easy and Awesome Awesome customer service! I took my car in for an oil change and everyone was so helpful and nice. I would recommend them to everyone! Awesome customer service! I took my car in for an oil change and everyone was so helpful and nice. I would recommend them to everyone! More

Rude customer service rep. Went to this dealership with the intention of purchasing a new vehicle. We have a true car quote and was told they will be able to match this. We we Went to this dealership with the intention of purchasing a new vehicle. We have a true car quote and was told they will be able to match this. We were showed the car and were happy with it. We informed the customer service rep that we also have another appointment at another dealership, but if they accommodate us, we will purchase the vehicle there instantly. We also informed him that we will be using our bank to finance the vehicle. At this point, we were surprised as he told us that Nissan will not be able to sell us the car at the true car quote if we use our bank. He even told us that we are simply wasting his time with what we are doing. This was a very rude remark coming from someone that wants to earn our business. We told our friends (5 families, hopefully they tell their friends and relatives also)who were planning to check on this dealership about what happened to us and now they all are planning to check other dealership. We left the dealership annoyed, and proceeded to go to another dealership instead and was able to purchase the same car with the true value quote with an option of using our bank financing. They could have accommodated us better and could have also earned 5 more customers at least, but now lost those as they also planned on purchasing a new car. More

Great Service The employees were really nice and service was fast. I was originally told it was going to take up to four hours until my car would be ready, but it a The employees were really nice and service was fast. I was originally told it was going to take up to four hours until my car would be ready, but it actually only took a little over two. More

Excellent experience Came in for an oil change ended up with a new car thanks to Vlad. He was very honest and trustworthy from the start and made no false promises. In add Came in for an oil change ended up with a new car thanks to Vlad. He was very honest and trustworthy from the start and made no false promises. In addition to that he goes an extra mile to find out what your preferences are and what would be the most appropriate car for you. I would recommend anybody who is interested in a new car to ask for him. The whole dealership was really professional, clean and great . More

Car purchase Very patience and knowledgeable with the vehicle in question. Paperwork was quick with no pressure on making a decision. Ali was great in answering th Very patience and knowledgeable with the vehicle in question. Paperwork was quick with no pressure on making a decision. Ali was great in answering the questions with the car. They went out of there way to go to there sister site to grab the car we wanted. More

Great Customer Service I felt that they tried their best to help get me into a car that best served my needs and had great customer service. Very Happy with them. I felt that they tried their best to help get me into a car that best served my needs and had great customer service. Very Happy with them. More

Disaster! My daughter took her car into Glendale Nissan because it was making a noise. She took it in as soon as it started making the noise. It was a 2014 Ve My daughter took her car into Glendale Nissan because it was making a noise. She took it in as soon as it started making the noise. It was a 2014 Versa, I co-signed for this car and she had made all of the payments on time. They said it was not under warrantee and convinced her to trade it in and get a new car. They supposedly financed "HER", took her down payment and home she went. It has been about 2 months now, I am getting calls from Nissan Finance saying we are 2 months late with payment of the OLD car and they have no paperwork from Glendale Nissan showing any changes. I have signed papers that were FED EX'd to me twice, sent them back requesting copies when completed. NOTHING. calling now, waiting 20 min. so far, no finance dept. answer. I would never recommend this place to anyone! Guess I'll go to the BBB next... More

Employees do not have much knowledge about the prices I contacted dealer via chat, all they want is to get my information. They never send you quote, instead they insist that I go to the dealership and th I contacted dealer via chat, all they want is to get my information. They never send you quote, instead they insist that I go to the dealership and then they will help. And I went to the dealership taking a printout of car $16,465 but they could not bring it down from $27,500 even I pay cash. More

Buying a new car Dean was really helpful through the whole entire process of helping me find the right car. He told me the specific details and difference in the cars Dean was really helpful through the whole entire process of helping me find the right car. He told me the specific details and difference in the cars I looked at and was very genuine. I definitely recommend him to anybody and give him 10 stars. More

Don't buy here, this place is a scam!!!! DON'T GO HERE nor their parent dealer Universal City Nissan. Look for an honest dealer that will do things right for you. I leased a car a year ago a DON'T GO HERE nor their parent dealer Universal City Nissan. Look for an honest dealer that will do things right for you. I leased a car a year ago and now they are trying to charge me for a mistake their sales staff made or dishonest business practices to reach a quota. I even email the following letter to their manager and no response whatsoever, other than their collections department trying to get more money from me. See my letter and go to another dealer: Dear Chris, Few months back (August 31), I leased a Leaf. Everything was great, I thought, until I received a called by the beginning of February from Jessica Caplan. Ms. Caplan, from the very moment she contacted me, she took a very accusative approach, the first thing she said was "you gave us the wrong payoff and you owe us more than $4,000." Since then, I've been trying to analyze this whole situation and try to put together in my mind what happened on August 31. As I remembered everything, I've been sharing the situation with friends and with other people, I have received multiple advise, one of those was to share my experience with Glendale Nissan at Yelp. When I started reading all of the postings, at some point, I regretted to lease my car with you, but at the same time, I noticed your responses to every person posting something, and I felt that you were genuine in your responses and that you care about your business. Therefore, I want to give you the benefit of the doubt to resolve this matter. Let me start sharing with you the narrative of what happened on August 31, so you can have a picture of the situation: First, the previous weeks of August 31, I received call after call and email after email to go and check the Leaf at your business and they told me about the great incentives. Finally, I made an appointment for August 31 at 4:00 PM. I came on time, tested the Leaf, loved the car and started the process to see if I could trade my Prius. I gave them, my Driver License, Insurance, Registration, I also told them that I could do a $5000 downpayment, and I had a copy of the last payment of the Prius (see attachment, lease with Toyota was under my wife's name). I remember I mentioned to them that I still had 28 payments in the lease, but I didn't know the payoff, that if they please call Toyota to check the payoff which your staff agreed to do. At that point, we proceeded to complete my credit application. After that, your staff took everything on their hands until they came with the first offer. Your staff tried to give me a deal with payments of more than $800 per month. I considered that was very high and that I only was able to make payments of around $450 a month. After, a little while they came back with an offer of around $500 which I accepted. At that point, I asked again if they check the payoff and your staff told me that they could not make an offer without having the payoff, and I trusted their word; after all, I bought and lease many cars, and that's kind of the protocol. So I trusted what I was told by your staff. I personally believe that someone in your staff didn't do their normal duties and only calculated the payoff based on the number of payments on the bill I gave them and never call Toyota as I asked for; however, your business makes leases all of the time, and your staff know what is on the monthly bill is not the payoff of the vehicle. The other option (which I hope is not what happened) is that they check the payoff and they couldn't give me the offer I wanted unless, my payoff was less, that's why they used the payoff as the numbers of monthly payments I owed Toyota; and later on someone was going to call me and accuse me that I didn't give them the right payoff. I hope this is not the case, since this would be the worst business practice ever. As I told you, I have bought and lease many cars, and this has never happened to me, my experience is that dealers always check how much your payoff is. I am very upset with this situation, and I don't understand why I need to pay for someone's mistake in your staff or if someone wanted to sell enough cars to meet a quota since it was the end of the month, and they made an intentional maneuver to lease me the car and meet their quota to later accuse me of not giving them the right payoff. I really hope that you can help me to resolve this issue since I believe you are interested in good practices and good business ethics at your dealer. Please, feel free to contact me at xxxxxxxxxxx and leave a message if I don't respond and I'll be back to you as soon as I can; or email me back, and we can make an appointment to go personally and deal with this issue as soon as possible. My account number in your system is xxxxxxx. I truly would appreciate if you contact me, and not my wife since she hates dealing with this type of problems. Thanks for taking care of this matter promptly. Sincerely, Martin Garcia More