Glendora Chevrolet

The people at Glendora Chevrolet are always willing to work with their customers. They are always ready to go the extra mile to get you a great deal. work with their customers. They are always ready to go the extra mile to get you a great deal. More

Dropped off at 9 AM expecting car to be ready within 2-3 hours but car was not ready until 2 PM. Hopefully next visit is a lot faster hours but car was not ready until 2 PM. Hopefully next visit is a lot faster More

Rolando was very helpful and I appreciated updates and even a video inspection for me, good idea. Could have had my tires ahead of time as I thought I had booked appt far enough in advance but overall ver even a video inspection for me, good idea. Could have had my tires ahead of time as I thought I had booked appt far enough in advance but overall very pleased w service. More

Everyone is friendly and welcoming. Explanations are thorough. Car was safe doing on overnight drop off. Explanations are thorough. Car was safe doing on overnight drop off. More

Chris made my car buying experience an extremely positive one. After Enrique had me test drive a few different models to help me narrow down my vehicle selection, Chris located the car that had all the packa one. After Enrique had me test drive a few different models to help me narrow down my vehicle selection, Chris located the car that had all the packages I was looking for. They both were amazing and helpful. Joey in finance was super friendly and amazing as well. More

Charged over $1300 to my ext warranty company w/o fixing the main problem. Truck was dropped for an 8:30 appointment and when I hadn't heard anything by 4:30, I called to check on it. I was told that the the main problem. Truck was dropped for an 8:30 appointment and when I hadn't heard anything by 4:30, I called to check on it. I was told that the truck needed an onstar module and a lane assist camera, but they weren't able to get approval from the warranty company because they were on the east coast and gone for the day. I immediately looked at the company's website and saw that their claims agents were available until 6PM PST, which I told him. He said, "yeah, they're not answering" and asked if I could leave it overnight, which I did. I later looked at the company's website again and found that they were in Scottsdale, not "back east". Strike 1... The first item needing repair was the lane assist, which was off by about a foot to the left. Diagnosis, "needs a new camera". When I picked it up after the camera replacement, I drove for a couple of miles and noticed the lane assist wasn't working. I went straight back to the dealer and told the service writer. We went and spoke to the technician, then came back to tell me that it was in "learning mode", which is why it wasn't working. I asked how long that would take and he said "just drive it for a while and it will start working, but it could take up to 2000 miles”, which I immediately questioned asking why it didn't do that when new. He said, "because they calibrated it". I then looked up the GM service bulletin on camera replacement and it said "needs to be driven for several miles, but could take up to 30 miles depending on lane markings and weather". It also said that the dash light for the lane assist would be on during learning (it wasn't) and by checking the settings menu for lane assist, it would show the % learned. Instead, my menu said "not connected". I drove it over 200 miles before taking it back a 3rd and telling him I didn't think it was even hooked up, GM said 30 miles max, etc... When I picked it up, he told me "it was almost there, I just drove it a few miles and it finished learning. All good now. xx, it wasn't even hooked up after visit #2. Strike 2... The truck went in with a connectivity issue with infotainment system as well as bad speed limit display. Three trips for them to replace onstar module and I still couldn't make a call. When I picked it up on the 3rd visit and the phone still wouldn't connect via the steering wheel or voice command, the service writer said his iPhone worked on it no-problem, so it "must be an android issue". I said unacceptable, as the problem wasn't fixed and asked why they replaced the onstar module then. He said that was to fix the speed limit display, then went to get a technician because I wasn't accepting his answers. The technician looked at it and saw an available google update, told me to take it home and start the update because it would take awhile, then come back if that didn't fix it and they'd "run a diagnostic". I asked why they hadn't already "run a diagnostic" and he said he didn't know, the service writer just grabbed him and asked him to help. When I took it home and downloaded the update, "google assistant" still didn't work. At that time, I noticed that I could connect the truck to my home internet, and golly, google assistant and all of my infotainment features worked, until I disconnected from my home wifi. I contacted onstar at that point to find out that they had turned off the wifi to my truck 8 months ahead of my expiration. They turned it back on and everything works fine. So, how did the service writer's iPhone work on google with no wifi to the truck? As for the onstar module being replaced because of my bad on dash speed limit readings, my dash still says the speed limit is 55mph in on my 25mph street and in my driveway even after the "repair", which was the complaint in the first place. There's not a 55mph speed limit around me for miles. Strike 3... So $1300 for what again? More

I was contacted my the dealership to schedule an appointment for an airbag recall on my GMC Acadia. I scheduled the appointment for March 31st I was welcomed with the question “did they tell you we appointment for an airbag recall on my GMC Acadia. I scheduled the appointment for March 31st I was welcomed with the question “did they tell you we have the part?” I was very confused because they are the ones who reached out to me to schedule the appointment. I waited about 2 hours only to find out that the dealer in fact did not have the part needed for the airbag recall. While waiting for my vehicle I was contacted by Noel via text stating that dealership was interested in purchasing my vehicle. I was offended by that message my purpose for visit was to repair a recall not to sell my vehicle. Before leaving dealership they stated that the part for the airbag was ordered and they will reach out to me the following week to schedule another appointment. It is now April 23rd I have not heart back from them. More

Service center had plenty of appointments available, assessed my vehicle promptly, gave an estimate that turned out to be very accurate, provided a shuttle service to/from the dealership, and completed assessed my vehicle promptly, gave an estimate that turned out to be very accurate, provided a shuttle service to/from the dealership, and completed the work more quickly than the estimated time. Rolando provided great customer care. More

Staff was friendly, made recommendations but didn't force them. Service time estimate was right on point. them. Service time estimate was right on point. More

Truck was under warranty and repair were made. Experience was seamless, will return for future needs! Highly recommend! Experience was seamless, will return for future needs! Highly recommend! More