Glendora Chevrolet - Service Center

Liars - Sales and Service at Glendora Chevrolet I bought a new car in 2013 and have had nothing but issues with it - nonstop issues. Including the very day I bought the car I was lied to by the sal I bought a new car in 2013 and have had nothing but issues with it - nonstop issues. Including the very day I bought the car I was lied to by the sales person and the sales manager. I have had constant problems with the car and the last time I had an issue I was stuck in a gas station and contacted the service manager, Enrique, who was just so nice on the phone with me and told me not to worry they would take care of everything including the tow back to their dealership for the repairs. I asked him if he was sure because I have AAA and could get a free tow myself and he said no problem we will cover it. WHAT A BIG FAT LIAR!!!!!! The towing company has been sending me bills and calling me directly saying that Glendora LYING Chevrolet refuses to pay for the tow. I have sent letters to the General Manager of Glendora Chevrolet and to Enrique and NOT ONE RESPONSE FROM ANY OF THESE LIARS. Nothing from anyone. So I will just go ahead and contact an attorney and have them resolve this issue for me since I'm fed up with the nonstop lies and games that this dealership plays constantly. I have never written a review on any company before, but they have done such an outstanding job of lying and playing games - I just couldn't resist. I will tell anyone and everyone I know just what kind of a garbage place that Glendora Chevrolet is and tell them not to buy anything from the LIARS that work and run this place. This is by far the absolute worst car buying and servicing experience I have ever had to deal with. More

Wait time to get an oil change I had an appt at 10:00 to get an oil change , I made it 3 days in advance and showed up 15 minutes early. After waiting 3 hours I found out they hadn I had an appt at 10:00 to get an oil change , I made it 3 days in advance and showed up 15 minutes early. After waiting 3 hours I found out they hadn't even started. I told them to just give me the car and cancel the order. Of course that took another half hour. Jasmine the service person there is rude, the least friendly person to be working for a company like Chevrolet. I am so disappointed. More

Rude and unfriendly service. The service person Bill was not accomodating at all. I will never go back to this dealership. An oil change should not be this difficult. not accomodating at all. I will never go back to this dealership. An oil change should not be this difficult. More

My original commentary on this dealership still stands as is, however I now have an update. I bought the GM protection plan extended what ever their highest warranty that GM protection plan offers and at tim is, however I now have an update. I bought the GM protection plan extended what ever their highest warranty that GM protection plan offers and at time of purchase I was advised that the warranty would not be active for 30 days as there is a delay from when they send it to GM and when GM applies it to the VIN. An issue came up where I needed to contact my Chevy dealer of choice as a problem with my car came up and their service advisor told me "yes I see the warranty active on the VIN you can bring the car in for service if you need to" so I did just that and paid my deductible and everything went as it should have. Today Mark from finance calls me kind of angry telling me that I violated our agreement and that he and his GM rep are canceling my warranty. I just think that Mark was angry that I chose not to bring my car to his dealership to let his service department do the work. Per my 1st experience with Glendora's service department id never let them lay 1 finger on my car ever again. I honestly think this dealership needs to be retrained or restaffed with some new people who actually care about how to relate to the public and how to treat their customers. Drive the extra 20 or 30 miles and go to another Chevrolet dealer trust me you will be glad you did. More