Glenn Polk Chrysler Dodge Jeep Ram Fiat

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

I really appreciate you sharing that. Hearing you are never disappointed means a lot to our team. Jacob Sewell does a great job taking care of people and making sure customers are treated the right way every time. We are blessed to have him on our team. Thank you for trusting us and we are always here when you need us. Please send us all of your friends and family:)

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Alan. I am glad our team was able to walk through your oil service, backup braking questions, and the possible recall with clear answers. Good communication matters, especially when it comes to your vehicle. We appreciate you trusting us and are always here when you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for saying that, it means a lot. I am glad Ryan Bewley helped make the process smooth and took great care of you along the way. Honest, helpful service is exactly what we want every customer to experience. We are grateful for the recommendation and appreciate the opportunity to earn your business. Enjoy the new ride and we will be here whenever you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

I am glad to hear the engine replacement went smoothly and that everything was working exactly as it should when you picked up your truck. That is a major repair, and our team works hard to make sure it is done right the first time. Thank you for trusting us with it, and we are always here to help keep you on the road.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for making that drive and for the trust you have shown us over the years, that truly means a lot. Choosing to travel 45 minutes to an hour says everything about the relationship, and Joel Gomez has absolutely earned that kind of loyalty. He cares deeply about people and consistently goes above and beyond, and I am proud to have him on our team. We are blessed with great people who understand that customer service is about relationships, not transactions, and we will keep working hard to make every trip worth it.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I am glad Jacob Sewell and the Gainesville team continue to take great care of you, and hearing “great service as always” means a lot to us. That hometown approach is exactly what we work hard to protect, treating people the right way every time they walk through our doors. We appreciate your continued trust and are always here when you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for the loyalty you have shown us over nearly 20 years, that kind of trust truly means a lot. I am glad to hear our service team continues to deliver courteous and professional care, and Eric Lunde has always done a great job taking care of people. We are blessed with a strong team and never take long-term relationships like yours for granted. Always here when you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this and for tagging Jason Walker. Buying your first vehicle is a big moment, and I love hearing that Jason made it easy, stress-free, and exciting from start to finish. That is exactly the kind of experience we want every first-time buyer to have. Enjoy the new ride and welcome to the family.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for the feedback. I am sorry the visit felt frustrating, especially when you are already dealing with a recall situation. Your time matters, and I understand how an hour wait for an oil change and a delay on parts would be disappointing. I do want to clarify one point for transparency. When it comes to recall repairs, we are required by Stellantis to complete safety recall work on unsold inventory before those vehicles can be sold, and to do so immediately when parts are available. That is part of our agreement with the manufacturer and not a decision we make locally. At times, that can impact parts availability across the entire dealer network, especially when supply is limited. That said, I completely understand how it feels from your side when you are waiting on parts for your own vehicle. We never want customers to feel like they are second in line, and I will continue working with our team to communicate timelines as clearly as possible and get parts installed as quickly as they become available. Thank you for your patience and for trusting us with your vehicle.