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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
124 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 124 reviews

November 30, 2025

Great customer service from selling/buying a new vehicle to having your vehicle serviced by their service department More

by gables.stripe_75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
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Nov 30, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m really glad to hear both the sales side and the service team have taken great care of you. That kind of consistency is something we take a lot of pride in. We appreciate you choosing us and look forward to helping anytime you need us down the road.

November 30, 2025

The dealership was Responsive, friendly, reasonably priced and easy to interact with. Could have paid more attention to detail. I was told that the truck did not come with a hitch, so I bought one for More

by Summer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Terry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Villarreal
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2025 -

Glenn Polk Ford responded

Thank you, Summer, for sharing this. I appreciate the kind words about our responsiveness and the way the team treated you, but I’m truly sorry we missed the mark on several important details. That is not the level of care we expect from ourselves. The hitch confusion, the low fuel and DEF, and the check engine light coming on are all things that should never have happened. Thank you for bringing this to my attention. We will use your feedback to make sure we improve our process and pay closer attention moving forward. Thank you again for giving us the chance to earn your business.

November 29, 2025

Brook did a great job of following up when my car was in for some recalls More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2025 -

Glenn Polk Ford responded

Thank you, Joe. I’m glad to hear Brooke kept you updated throughout the recall work. She does a great job taking care of our customers, and I appreciate you recognizing that. We’ll be here anytime you need us.

November 28, 2025

Very prompt response. Not as expensive as I thought too. Very friendly service and done right!!! More

by desantiagop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad our team was quick to help and kept everything friendly and affordable. We appreciate you trusting us with your vehicle and hope to see you again next time.

November 27, 2025

This was the best car buying experience I’ve had in years. Worked with Harry who was amazing. He was prompt, courteous, informative and beyond professional. Will definitely buy be behind my next car More

by jodyshodges
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Bauwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2025 -

Glenn Polk Ford responded

Thank you, Jody. I’m so glad Harry was able to find the exact F-150 you were looking for and make the whole process smooth and enjoyable. He does a fantastic job taking care of customers, and I’ll be sure to share your feedback with him and our finance team. We truly appreciate you choosing us and look forward to helping with the next one when the time comes. Enjoy that new truck!

November 23, 2025

They are friendly, efficient. I have always liked dealing with Glen Polk Ford in Gainesville More

by Chris cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
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November 22, 2025

Very helpful. Kept in communication and updated me frequently. Made sure items under warranty were credited More

by Holle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
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Nov 23, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team took such good care of you and kept you updated throughout the process. Making sure everything under warranty is handled properly is a big deal, and I appreciate you recognizing their effort. We’ll be here whenever you need us again.

November 22, 2025

Very efficient as I pulled up to the service center Serviced my truck in a very timely manner (excellent time) More

by Suededek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team got you taken care of so quickly and made the whole visit easy. We appreciate you trusting us with your truck and look forward to helping you again.

November 22, 2025

Frank has been great since the first conversation. Prompt communication, courteous, and right attitude. We will definitely go there for our next Ford purchase. More

by cvnvnc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear Frank took such good care of you with clear communication and the right attitude. He does an outstanding job, and I appreciate you recognizing that. Grateful for your trust, and we’ll be ready to help when you’re ready for that next Ford.

November 21, 2025

They were courteous. They kept me updated on the progress and fixed the problem within an acceptable time frame. More

by djarcher2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
Report | Print
Nov 21, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team was courteous, kept you updated, and got everything handled in a timely way. We appreciate you trusting us with your vehicle and hope to see you again when you need us.

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