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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
124 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 124 reviews

April 09, 2026

Harold and Taylor did an amazing job finding the right truck for me. The whole process was great More

by corybuckaloo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Bauwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Glenn Polk Ford responded

Thank you, Cory. Sounds like Harold and Taylor nailed it. I am glad they helped you find the right truck and made the whole process a great one from start to finish. That is how it should feel. We truly appreciate you choosing us. Enjoy the truck.

April 07, 2026

Even though they had to take my vehicle to another location because their service department was closed from the ice storm, my truck was still serviced in an acceptable time. More

by pxhartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

Glenn Polk Ford responded

Thank you for your patience and kind words. I am glad we were able to keep things moving and get your vehicle taken care of promptly. We truly appreciate you working with us and trusting us with your vehicle.

April 07, 2026

Lori was great to work with. She, as well as everyone I encountered, were both friendly and helpful. What I appreciated most was that she communicated the concerns well, but with More

by Larry Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

Glenn Polk Ford responded

Thank you, Larry. That’s a great way to describe it. I am glad Lori took the time to communicate clearly without any pressure and made the experience feel comfortable and straightforward. That is not always easy to find, and I know she will appreciate you calling it out. Sounds like the whole team made a strong impression. We truly appreciate you trusting us with your vehicle. Looking forward to seeing you again.

April 07, 2026

I like the personal service provided each time I go in. Great communication, always call to inform me of work performed or needed. More

by robguerra2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

Glenn Polk Ford responded

Thank you, Rob. That is what we are after. I am glad you continue to get that personal touch along with clear communication every time you come in. Keeping you informed before and after the work is done makes a big difference. We truly appreciate you trusting us with your vehicle. See you next time.

April 03, 2026

Fast, friendly, great service. What else can I say? "I'll be back" ~Arnold Lol More

by chefpab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner
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Apr 03, 2026 -

Glenn Polk Ford responded

Classis Arnold....That made me smile. Fast, friendly, and great service is exactly what we are going for every time. Sounds like we will be seeing you again soon. We truly appreciate you choosing us. Hasta la vista!!

April 02, 2026

Fixed my Explorer in a timely manner and explained fully everything that was done. Service Rep. Lori was excellent and super helpful. More

by W379pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2026 -

Glenn Polk Ford responded

That is great to hear. I am glad Lori took such good care of you and made sure everything was clearly explained while getting your Explorer fixed in a timely manner. She does a fantastic job keeping customers informed and making the process easy. We truly appreciate you trusting us with your vehicle. Looking forward to the next visit.

April 01, 2026

Quickest service on my car, in and out within 15 minutes, friendly staff all around More

by Lwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Glenn Polk Ford responded

That is what we love to hear. I am glad Brooke and the team got you in and out in about 15 minutes while still delivering a friendly experience. That kind of speed and service is what we aim for. We truly appreciate you trusting us with your vehicle. See you next time.

April 01, 2026

Jasen was great to work with—straight to the point and efficient! 5 star service! More

by Lukew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Rushing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Glenn Polk Ford responded

Thank you, Luke. That is what we love to hear. I am glad Jason Rushing made the experience straightforward and efficient while delivering five-star service. He does a great job respecting customers’ time and keeping things simple. We truly appreciate you choosing us. Enjoy the new ride.

March 29, 2026

Very good. Quick. Always a good job done. Will be back next time I need service More

by glhamlett1968gto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2026 -

Glenn Polk Ford responded

Thank you. That is what we aim for every time, quick, done right, and consistent. We appreciate you coming back to us and trusting our team to take care of your vehicle. See you next visit.

March 28, 2026

The staff is friendly and knowledgeable. They are interested in meeting your needs in a timely manner More

by Puddin tame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2026 -

Glenn Polk Ford responded

That is great to hear. I am glad Lori, Brooke, Justin, and the team made your visit friendly, knowledgeable, and focused on taking care of your needs in a timely way. That kind of teamwork is what makes the experience smooth and dependable. We truly appreciate you choosing us and trusting our team. Looking forward to seeing you again.

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