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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
126 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 126 reviews

March 04, 2026

Lori helped to resolve the issue with my battery to my satisfaction. My battery was still under warranty and was not staying fully charged. Very courteous. More

by Ruby.sunshine15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
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Mar 05, 2026 -

Glenn Polk Ford responded

Thank you for sharing this. I am glad Lori Brown was able to resolve the battery issue and take care of the warranty the right way. She does a great job communicating with customers and making sure things are handled properly. I appreciate you recognizing her courteous service and thank you for trusting our Ford service team to take care of your vehicle.

March 04, 2026

They helped a lot and made the deal easier for me, best experience I have had. More

by Patricia Sifuentes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2026 -

Glenn Polk Ford responded

Thank you, Patricia. I am really glad to hear this was the best experience you have had and that Frank Villarreal made the process easier for you. Frank has been taking care of customers here for over 20 years, and I am proud of the way he continues to show up for people every day. We are blessed to have him on our team. Enjoy the new ride and we are always here when you need us.

March 03, 2026

Most friendly sales staff. Loved my salesman Micah. Super knowledgeable and courteous. The finance man Mike was also great. Will definitely do business with them again. More

by sgrhone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2026 -

Glenn Polk Ford responded

Thank you for sharing this. I am glad Micah took great care of you and made the experience knowledgeable and courteous from start to finish. Mike does a great job helping customers through the finance side as well, and I appreciate you recognizing both of them. We are blessed with a strong team and look forward to helping you again next time.

March 03, 2026

I was at a competing Ford dealer in Louisville Texas. They told me I needed to spend $464 to replace my lug nuts. The honesty of Glenn Polk Ford tells me I do not. Very comforting doing business with th More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 04, 2026 -

Glenn Polk Ford responded

Thank you, Joe. I really appreciate you sharing this and I am glad Brooke took great care of you. Honest advice matters, and I am proud of the way she handled the situation with professionalism and clear communication. That kind of transparency is exactly what the Polk Promise is about. We do not take trust like that lightly, and it means a lot to hear you plan to rely on us going forward. We will work hard to keep earning it.

March 03, 2026

Even in the midst of the service department being destroyed by weather, their service department was able to get my recall done. I knew it was time for other maintenance but did not expect for them t More

by struax9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 03, 2026 -

Glenn Polk Ford responded

Thank you for taking the time to share this. Our team has been navigating a lot with the recent weather damage, so hearing that Justin Crisp and the service team still delivered a no-pressure, friendly experience means a great deal. I am glad they were able to take care of your recall and help with the additional maintenance at a fair price, and I appreciate you recognizing our parts department as well, especially in the middle of a move. That kind of teamwork says a lot about our people. We are grateful for the recommendation and always here when you need us.

February 28, 2026

Great experience and great people. Everyone was nice, honest and not pushy. Got to share a few laughs and stories making for a nice family feel throughout the experience. Would recomme More

by Hm2afregeau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 28, 2026 -

Glenn Polk Ford responded

Thank you for sharing this. I love hearing that the experience felt relaxed, honest, and even included a few laughs along the way, that "family feel" is EXACTLY what we hope people experience when they walk through our doors. We are blessed with a great team that believes in listening first and never being pushy, and I appreciate you recognizing that. Thank you for the recommendation, and we look forward to seeing you again down the road.

February 27, 2026

Fast, friendly, and fixed the issue. Had to have my Lincoln Hybrid with 173,000+ miles towed in after breaking down. It was repaired and is back on the road within 72 hours. More

by Denbur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 27, 2026 -

Glenn Polk Ford responded

I love hearing this. When a vehicle with 173,000 miles has to be towed in, we know that can be stressful, so I am glad our team was able to move quickly, communicate clearly, and get your Lincoln Hybrid repaired and back on the road within 72 hours. That kind of turnaround takes a strong service team, and I am proud of the way they take care of people. Safe travels as you rack up the next set of miles.

February 26, 2026

My servicing dealer. Always been good to me from my 2021 F150 to my new 2025 F150 More

by adal51182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Brown
Print
Feb 27, 2026 -

Glenn Polk Ford responded

That is what I love to hear. From 2021 - 2025, that kind of loyalty means a lot to us. Justin, Lori, and Brooke will appreciate the recognition. We are blessed with a great team that takes pride in building long-term relationships. Thank you for continuing to trust us with your trucks.

February 25, 2026

They where friendly respectful and made the process fo buying a my new truck easy More

by whittington43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 25, 2026 -

Glenn Polk Ford responded

I am glad to hear that. Buying a new truck should feel easy and comfortable, and I am happy our team made the process smooth for you. Enjoy that new truck and thank you for choosing us.

February 22, 2026

Great place to purchase a vehicle. The sales team is responsive. The finance team was honest and worked quickly to complete paperwork. The overall atmosphere of the dealership was calm More

by CG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katz Higa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Brown
Print
Feb 22, 2026 -

Glenn Polk Ford responded

Thank you for sharing this. Responsive communication, honest financing, and a calm, friendly atmosphere is exactly what we aim for. That is a big part of our Polk Promise: being transparent, respectful of your time, and making sure the process feels straightforward from start to finish. We are blessed with a great team that truly cares about taking care of people the right way. We appreciate you choosing us.

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