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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
126 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 126 reviews

February 22, 2026

I was disappointed that the staff did not inform me the service was complete. And did not speak to me about the issue I had. I had to go to the desk and just say I guess they are done. And I had to initiat More

by Kbarrientos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Villarreal
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2026 -

Glenn Polk Ford responded

Mrs. Barrientos, we have tried to reach out several times by phone and email to discuss your recent visit. It appears that we had possession of your Bronco for an hour and 2 minutes to perform an oil change & rattle concern. As you are aware, our service department sustained major damage during the ice storm & we are currently performing service out of the mall across the interstate, which does add about 10 minutes to the overall time. While our employees are navigating an entirely new routine, we have noted your experience down to improve our process as we move forward. We would still like the opportunity to speak with you if you would be kind enough to reach back out. Thanks and have a great day!

February 21, 2026

Justin and the service department are great. Always get me taken care of. Would not go anywhere else. More

by Jeffg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Brown
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Feb 22, 2026 -

Glenn Polk Ford responded

Thank you, Jeff. That means a lot to hear. Justin Crisp does a great job taking care of people, and I am glad the service team continues to deliver for you. Your loyalty means everything to us. We are always here when you need us.

February 21, 2026

Everyone was very courteous and easy to work with. Had my car fixed and ready to go in a timely manner. More

by toddmcnabb65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Brown
Print
Feb 22, 2026 -

Glenn Polk Ford responded

Thank you, Todd. I am glad the team made things easy and took good care of you. Getting your car fixed and back to you on time is exactly what we aim for. We appreciate you trusting us with it.

February 21, 2026

I had a very specific dream car in mind and Bryce and Shawn Polk were able to make it happen! They were great to deal with!! More

by bartush21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce
Print
Feb 22, 2026 -

Glenn Polk Ford responded

I love hearing that. Finding a dream car is a big deal, and I am glad Bryce Johnson and Shawn were able to make it happen for you. Thank you for trusting us with something that special. Enjoy every mile.

February 21, 2026

We conducted this transaction totally over the phone. Was very pleased how smooth it went. JD did not try to pressure me into a wrong decision, very honest and up front, More

by Rickhill76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Maughmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 22, 2026 -

Glenn Polk Ford responded

Thank you, Rick. Buying a vehicle completely over the phone takes a lot of trust, and I am glad JD made the process smooth and straightforward for you. Honest, upfront, and no pressure is exactly how it should feel. We appreciate you choosing to do business with us.

February 06, 2026

I have dealt with them for over 20 years and have always been satisfied with them. More

by reddogag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rushing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 06, 2026 -

Glenn Polk Ford responded

That means more than you know. Twenty years of trust is something we never take lightly. I am thankful for your loyalty and for the relationship we have built over the years. Jason Rushing and the team will appreciate this, and so do I.

January 29, 2026

Again the folks at Glenn Polk went above and beyond in taking care of an extensive repair to my 2019 F-150. They were patient with me while discussing my truck's issues, and they provided a great explanat More

by jmweinzap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke, James
Print
Jan 29, 2026 -

Glenn Polk Ford responded

Thank you for sharing this. Taking the time to explain the repair, show the parts, and work with Ford on your behalf is exactly how we want to take care of people. I am glad you felt informed and supported through the whole process. Brooke, James, and our techs will really appreciate hearing this. That kind of patience and transparency reflects what we believe in and what the Polk Promise is all about. We are grateful for your continued trust and for giving us the chance to take care of your truck again.

January 28, 2026

Glenn Polk Ford is awesome! Service was completed fast and done well. Definitely going back again. More

by hoffman7979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
Print
Jan 29, 2026 -

Glenn Polk Ford responded

Love hearing that. Fast, quality service is exactly what we aim for, and I am glad our team delivered for you. We appreciate you choosing us and look forward to seeing you again.

January 25, 2026

Nice car buying experience. All of the staff were kind, courteous, and helpful. I highly recommend them for your next purchase. More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Maughmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce. Les
Print
Jan 29, 2026 -

Glenn Polk Ford responded

Thank you, Larry. I am glad your car buying experience was a good one and that our team treated you with kindness and respect. We truly appreciate the recommendation and your trust in us.

January 25, 2026

Excellent customer service very friendly. Great financing department Kat was very knowledgeable of the vehicle inventory More

by roncar202
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Kat
Print
Jan 29, 2026 -

Glenn Polk Ford responded

Appreciate you sharing this. I am glad our team took great care of you, and Katz does an excellent job knowing our inventory and guiding customers the right way. Thank you for trusting us.

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