The sales staff turned over during our purchase, and both people were nice enough. However, upon learning that the manual in the glove box wasn't for the vehicle, we couldn't get the second sales person to respond, even after a week and four phone messages. Upon trying for any sales person or manager, we were given the run around with no one available and not responding to messages. I was sent to the service department and told the manuals weren't free. Neither was the truck! Come on, at least follow up after spending over twenty grand. And now we get a call that there is an open recall from a month ago!!!! We were told there were none on the date of purchase, 11/2/18.