Glenwood Springs Volkswagen

Outstanding Customer Service Let me start out by saying I didn't buy my car at this dealership, however given how well their service department has treated me over the past couple Let me start out by saying I didn't buy my car at this dealership, however given how well their service department has treated me over the past couple years, I wish I had. Glenwood Springs VW has done all of the scheduled maintenance for my '15 VW Golf and, though it was a very well-built car to begin with, I have put a lot of miles on my car and these guys have gone above and beyond to keep it running like new. Everyone I've interacted with, from service reps to courtesy shuttle driver, has been exceptional and made me feel like a valued customer. My visit today was no exception. I called this morning for an oil change and to have them check out an electrical problem. They were able to get me in within two hours. Within a few minutes of getting my car into the shop, they had diagnosed and fixed the electrical problem (no charge!!) and, after an oil change and (complimentary) car wash, got me back on the road (Thanks, Tyler and Derek!). Best of all, it didn't cost me an arm and a leg. I've always been skeptical about getting service done at a dealer because of the cost, however given how honest and reasonable these guys have been, I'll be getting all of my service done here for as long as I own my VW (hopefully a long, long time!). More

Exceptional Service! Chris and Tyler you amazing Me, my 11 month old baby and my 11 years old son visited the Glenwood Springs Volkswagen dealership in the afternoon of August 15 for an oil change. A Me, my 11 month old baby and my 11 years old son visited the Glenwood Springs Volkswagen dealership in the afternoon of August 15 for an oil change. All was smooth as always, everything explained to me on what they did with my VW JETTA. Aside from that they also have my car wash and cleaned so I was very happy with my appointment. As we were about to depart the dealership, I have trouble starting my car - which was a my problem even before I visited the dealership. This is where outside the box exceptional service comes to works. Four crew from VW came to our rescue as soon as they saw me struggling. I explained to them about my situation and they did everything to help us out. Unfortunately, we couldn't get the ignition to switch on. TYLER AND CHRIS -man you guys are awesome- not only they help me out with this situation but offered me a loaner car so I can go home safely with my kids. I was so relieved and happy. Me and my kids (11 years old boy and 11 months old baby, with child sit and not to mention tons of groceries) are not going to take the bus, and when I say bus I mean multiple bus from Glenwood Springs to Aspen because of the help they provided. Thank you for taking care of us. You guys are the best! More

The customer service was outstanding. The technicians that serviced/scheduled my car were prompt and thorough. This was by far the most pleasant and professional experience I have had with The technicians that serviced/scheduled my car were prompt and thorough. This was by far the most pleasant and professional experience I have had with a dealership service department. This service department stands by their work by aligning my car twice in order guarantee my satisfaction. Can't say enough positive things about my experiences since I began being my car here over 2 years ago. More

Lease return I leased a VWTiguan from this dealership in 2014. When it was time to return my car and possibly lease another my experience went south. After learni I leased a VWTiguan from this dealership in 2014. When it was time to return my car and possibly lease another my experience went south. After learning that the greatlease deals had expired months earlier I explored the current options. Between available cars and the lease deals it quickly became obvious that although I might like another VW it was not meant to be. Lack of follow up after my visit and no response to voice mails or emails mad the decision to find another brand easy. Also the return process of my car was HORRIBLE! Although I had talked to VW credit several times, the dealer contact gave me a completely different process. By phoning VW credit I was able to get the dealer to follow VW procedures. If you want a VW, RUN don't walk to the front range dealers! More

Great to work with My new car broke down on a Friday, and was towed to VW Glenwood Springs for warranty work. Chris and Kristin were great to deal with, they diagnosed t My new car broke down on a Friday, and was towed to VW Glenwood Springs for warranty work. Chris and Kristin were great to deal with, they diagnosed the issue and helped me come up with plan to get rental car and come back to get my car later. Thanks for the help! More

Amazing Customer Service!!!! My car broke down and even though I didn't have an appointment Chris and Tyler fit me and and made sure I was able to get back on the road the same da My car broke down and even though I didn't have an appointment Chris and Tyler fit me and and made sure I was able to get back on the road the same day. I was super frazzled they were amazing. Thank you!! More

Excellent buying experience Our sales person was the most knowledgeable person we worked with out of all the dealers we visited. She answered every question completely and spent Our sales person was the most knowledgeable person we worked with out of all the dealers we visited. She answered every question completely and spent al,nthe time we needed to understand the car's systems at delivery. More

Nice and helpful team! I was an owner of one of the TDI's that VW has had to buyback. The team at Glenwood Springs VW made this complex process easy. I am very happy with my I was an owner of one of the TDI's that VW has had to buyback. The team at Glenwood Springs VW made this complex process easy. I am very happy with my experience and thankful that my local dealer was nice and helpful. More

Love my car!! I had Richard as my salesman and he is hands down the BEST!!!! He was awesome to work with. I got an amazing deal on my car. He went above and beyond I had Richard as my salesman and he is hands down the BEST!!!! He was awesome to work with. I got an amazing deal on my car. He went above and beyond the call of duty to help me. I had some questions, and called him after hours (off his business card )and he was very much beyond helpful. The engine on my old car died and I was forced to purchase a new car. Scared of car dealers, I was skeptical at first. Richard made the whole thing so easy and comfortable and they towed my old beater car in as well. I hope he is there when I need my next car(Audi)-lol. He has restored my faith in car dealers for sure!!! Thank you Richard!!! You are the best!!!! I love my car!!!! More

Helpful people in an intimidating environment. I dealt with Richard. He was calm and not pushy, which made me feel comfortable with him immediately. I went in later in the day, just planning to t I dealt with Richard. He was calm and not pushy, which made me feel comfortable with him immediately. I went in later in the day, just planning to test drive and left with my first new (used ) car in 12 years. Purchasing a non-certified used car requires knowledge and planning on the consumer side of things, just to make you get the value you deserve. Ultimately, I got a great car, but it took some digging to make sure. Mike the manager was reassuring that if I had any problems after my purchase, he was there to help. After about a week off the lot, I was elated with my purchase. Bridget helped to get me the deal I was comfortable with in the financing department. More